Eagle Buick GMC, Inc. - Service Center

The following is a letter I sent to Eagle Buick/GMC on May 9, 2011 regarding the excellent service provided me by Eagle Buick/GMC Specifically by David Pento in the service department.... Eagle Buick/G May 9, 2011 regarding the excellent service provided me by Eagle Buick/GMC Specifically by David Pento in the service department.... Eagle Buick/GMC ATTN: Russ Baldner 1275 S Suncoast Blvd Homosassa, FL 34448 Dear Mr Baldner, I am writing to let you know how pleased I am with the personnel you have working for you at Eagle Buick/GMC. Over the past two years I have had multiple dealings with several departments and I will say that I received professional treatment at each one of those departments but, I especially wish to address a member of your service department, David Pento. Recently I brought my 2004 Cadillac DeVille in for service and after a conversation with David, decided to have a new set of tires placed on the car. David told me he’d order the tires and call me when they arrived. A few days later David called, I made an appointment and had the tires installed however, during a drive to Savannah, Georgia a few days later I noticed that at speeds of 65 to 70 MPH, the car developed a severe road vibration. Upon returning home I called David, he immediately without hesitation told me to bring the car back in. A second set of tires proved to be apparently faulty. David being very apologetic advised me that he would order another set, and that he would call me when they arrived. On May 9, 2011, David called that the new tires were in. On May 11, 2011 I took the Cadillac to the service department. In a short time David entered the waiting room and asked me to test drive the car, I did and was very pleased. What I’d like to add to this letter is that I’ve had many dealings with auto dealers service departments over the many years of my driving experience, and I would like to tell you that in those many years, David is the very best service man I have had the pleasure of dealing with. He’s very courteous, knows his job well and goes way above what I would consider, the necessary means to make a customer feel good about the service at Eagle GMC. David is a professional in more ways than one. His exuberance is catching, not to mention his friendly manners. I would highly recommend Eagle GMC to all my friends and acquaintances. Good job, you apparently know how to hire good well-trained people. In keeping with this letter of commendation to David, I would ask that a copy be placed in David’s personnel file. Thank you for taking the time to read this letter. Sincerely, Earl (Bud) Shott Sergeant Major (Ret) US Army More