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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,321 Reviews

1,321 Reviews of Eagle Buick GMC, Inc. - Service Center

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January 03, 2019

Best experience with two car repairs in same week. Laura in your service department is exemplary. She kept us informed of status of repairs to both our vehicles and after picking up first vehicle and d More

by Amy34448
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
January 03, 2019

Love the employees Always friendly. Easy access. Love the employees and will continue to get my service there. We have multiple vehicles and also get them serviced there More

by Carguy27w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lafrantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Tramontana
December 28, 2018

Excellent customer service. Kind people. It’s rare to receive such excellent customer service tgese days. I gave 5 stars because my vehicle was taken care of and i was treated as though my bu More

by Deena1177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Laura Tramontana
December 27, 2018

Excellent Service Laura always takes great care if me. Always get me in for service appointments in a timely manner. Fast, friendly, and quality service at a reasonable More

by Mayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
December 21, 2018

Excellent service from Scott and his team Scott and his team have given me excellent service from my first encounter. I really appreciate his / their friendliness, speed of service and court More

by Kathy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in services.
December 20, 2018

Always a good experience at Eagle Buick. Eagle Buick always goes that extra mile to make their customers happy when buying a vehicle, or getting service. I would recommend Eagle Buick GMC to More

by Harold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mileti, Randy Lee
December 17, 2018

Long wait I made an appointment for 11am for my Toyota truck for an oil change only. It took til almost 1230pm. I was told they had to go get a filter. The time More

by Jill Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Martin
Dec 17, 2018 -

Eagle Buick GMC, Inc. responded

Jill, We are sorry to hear that the wait time was so long. In reviewing your file we found our electronic repair order time stamps show an hour and 15 minute time from write up to invoice. Still too long. We have placed an order to stock an oil filter specifically for your vehicle in the future so the time is not so long. Please note that our typical wait time for a Lube, Change Oil and Filter, Tire Rotation and Multi Point Vehicle Inspection is about an hour. Also, in reviewing your file for the dipstick replacement we found documentation that the dipstick would not come out to check the level. Additionally, in speaking with your service consultant, we advised you of such and we had to break it to remove it which ultimately required replacement. We hope that the complimentary service we have sent to your mailbox will help us retain your service. Please feel free to call our Service Director Jim Martin should you have any further questions or concerns. Thank you for servicing your vehicle with us!

December 15, 2018

Oil chg and tire rotation Mike was fast and courteous. Service was fast and all my concerns were addressed. He is a credit to the Eagle team. Looking forward to working with hi More

by Mary Lee 49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lee
December 12, 2018

Outstanding The service dept did a outstanding job Scott Kelly is super I will always use Eagle service department for my auto needs Eagle Buick is a very goo More

by Waldman38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
December 11, 2018

Buick GMC Service First time using this dealership service. Very impressed with all aspects. Ability to make appointment on line. Timing of service was fine. Waiting ro More

by TW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
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