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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,322 Reviews

1,322 Reviews of Eagle Buick GMC, Inc. - Service Center

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October 31, 2019

Great oil change, as always! Great work again giving my truck an oil change and getting me in and out in an hour! Everyone is always so friendly, and the waiting area (and tv) mak More

by GMC Sierra Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Laura Tramontana, Trudy Gilley
October 25, 2019

Bad Service Kept car for a week to fix AC I returned home yesterday only to discover right front fender had been scratched up while in possession of Eagle Buic More

by Howard Pope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Martin
Nov 06, 2019 -

Eagle Buick GMC, Inc. responded

Mr. Pope, We are so sorry that you found damage on your vehicle after service. As you know, the repair on your vehicle required us to remove the seats, steering wheel, and entire dash assembly all the way to the firewall. Although it should have been done in 3-4 days, it should not have taken as long as it did. We trust that the complimentary rental we provided you helped ease the burden of not having your vehicle. After buffing the paint transfer off of your fender we could see the gouging from whatever vehicle or item struck it. We offered to have our lot painter address the concern and hope that you find the results satisfactory. Lastly, we appreciate you stating that you would happily remove this negative review but do not know how. Unfortunately, neither do we! We sincerely appreciate your business and look forward servicing your vehicles for years to come!

October 20, 2019

Great and wonderful to work with..Family oriented Laura and service is great wonderful to work with easy to understand and explains everything I'm glad she is an employee for you guys More

by James Breseman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Elsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Tramontana, Trudy Gilley
October 19, 2019

The Service dept guys are the best that I ever seen. These service guys are the best that I ever seen. They are very knowledgeable, friendly and have a good sense of humor. They are also very professiona More

by BigO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Trudy Gilley
October 16, 2019

Friendly and fast We came in and were promptly greeted and our vehicle was serviced promptly completed The waiting area is guest friendly and always clean We always r More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
October 16, 2019

Very good Attention to the customer and very easy to work with! Explain how the warranty and my work would be done! Would go back and refer them to my friends. More

by Cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin
October 13, 2019

gmc service it was a very pleasant visit. it was professional and everyone was so nice. I got a veteran discount which was appreciated. Would recommend Eagle to a More

by tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kelley
October 11, 2019

Quick fix I had a right turn signal out and I was advised to come in before service closed for the day. Mark personally took care of the replacement bulb in no More

by Jrivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark ratzel
October 08, 2019

Excellent experience This was my 4 th time using this service department. Excellent, courteous and quick service for my Buick. Exceptional customer service. They always More

by Nancirnbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
October 05, 2019

Awesome service and a ride home and back. Quality service with a 😃 Thank you so much! Such a nice dealership and customer lobby with treats, coffee, water and yogurt. Fells like your home. More

by WILLRYAN1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
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