Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
ELCO Chevrolet Cadillac Inc - Service Center
Ballwin, MO
131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
131 Reviews of ELCO Chevrolet Cadillac Inc - Service Center
Sort by
November 11, 2024
I appreciate the CONSISTENCY and QUALITY of the workmanship of the mechanics as well as all the staff I interact with when I pull my car into the service area. Your staff is your greatest asset, pl workmanship of the mechanics as well as all the staff I interact with when I pull my car into the service area. Your staff is your greatest asset, please pay them a living wage and full benefits. A good worker is worth their weight in gold, and not easily replaced. More
by c2c3
Employees Worked With
Drew and the young lady who was by herself checking people out. You're lucky to have both of these individuals. They are an asset to ELCO.
November 03, 2024
My car would not start on Aug 27. I had it towed into ELCO. I was told (after having to run a $200 diagnostics fee) that a module that connects to the battery had malfunctioned. I was I had it towed into ELCO. I was told (after having to run a $200 diagnostics fee) that a module that connects to the battery had malfunctioned. I was told it was $3000+ to fix the module. After some research online, found that there was a special bulletin for this module. Elco informed me that my VIN was not applicable to the bulletin. So I reached out to Chevrolet Care on the 29th of August to see if I could get assistance on fixing the module. They replied back in email that the module is covered by the limited emissions warranty that is available for my vehicle (have this in an email). I called ELCO back to let them know that's what I was told. They informed me that although my car has the warranty, it's not registered in the correct state to use it. During this, Elco offered $100 trade-in for my car. So I went back to Chevy Care. They said they would work with the dealership to see if they could help cover any costs. Tons of communication problems between the two parties each blaming the other for not hearing from the other. Me making the majority of the calls to the dealership to check on responses from GMC at this point. Then on October 25th, a tow truck driver dropped another car on top of my car. I didn't find out about it until October 28th when I called the dealership to find out if they'd heard anything from GMC. I never got a response from the dealership if GMC was willing to help pay for the repairs after 2 months and felt like i didnt matter anyways. Completely unacceptable for any customer. More
by Dewey
Employees Worked With
Service Department
October 31, 2024
Friendly service and everyone there is wanting to get you back on the road quickly with minimal downtime. back on the road quickly with minimal downtime. More
by mk
Employees Worked With
