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ELCO Chevrolet Cadillac Inc - Service Center

Ballwin, MO

4.6
94 Reviews

94 Reviews of ELCO Chevrolet Cadillac Inc - Service Center

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April 18, 2023

He is always incredibly kind. His patience and customer service is unmatched. Love this guy. More

by Love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

ELCO Chevrolet Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Thank you for choosing Elco Chevrolet and we hope to see you again.

March 24, 2023

Took my truck in for an oil change, service report was quick, friendly and helped me by looking into the vehicle history. Gave me a price on a new battery and had a mechanic run a test on my current one. More

by WAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Schaeffer,
Jun 05, 2023 -

ELCO Chevrolet Cadillac Inc responded

We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 23, 2023

DO NOT BRING your vehicle to Elco for service. The sales experience was amazing, but their service department is awful. The service advisors are more interested in their phones and flirting with e More

by JPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for your feedback. We pride ourselves on providing an excellent experience in sales and service. If you are able, our service manager Kyle Foppe would be happy to discuss your concerns at your earliest convenience. We can be reached at 636-227-5333. Thank you

Mar 23, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for your feedback. We pride ourselves on providing an excellent experience in sales and service. If you are able, our service manager Kyle Foppe would be happy to discuss your concerns at your earliest convenience. We can be reached at 636-227-5333. Thank you

Mar 24, 2023 -

JPJ responded

Your service manager, Kyle, has been given multiple opportunities to discuss my concerns and has shown to not really be interested. Any other ideas on who I should speak with?

Mar 24, 2023 -

JPJ responded

While the situation still has not been resolved and ELCO's service department is still subpar, I do have to praise our salesman Tim. He worked tirelessly to make sure he got us an appointment for Monday. Even though it has been over a year since the sale and this should not be his issue, Tim is taking the lead in trying to get this resolved - he has called me 4 times today alone. Now that is great customer service!!!! If only he was running the Service Dept. To be continued....

March 20, 2023

Elco Chevrolet is top notch and would never go anywhere else For service or for buying a car More

by Kklein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Gerecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Mr. Powell is a true professional with the unique ability to to provide the highest level of customer service without being overbearing. Knowledgeable and passionate he has provided me the type of exclusive More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Wonderful service, Amazingly professional and informative. It really is a pleasure to be doing business with you More

by Ttrapper65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2023

Well done, well done, well done, well done, well done, well done, well done, well done. More

by fouriron7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Schaefer
January 17, 2023

The service department treated me fairly and with respect. I told them what was needed and they applied the update to my car. They did not try to sell anything else not needed. More

by sslance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
November 27, 2022

Lamar Is an EXCELLENT CAR SALESMAN & Everyone Needs To Get a Car From Him Asap! More

by Marquise Henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2022

I have known Lamarr for a very long time, well over 10 years. He is smart, knowledgeable and will go the extra mile to make sure you get what you want new or used. I purchased my last 2 vehicles through More

by kuechoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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