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ELCO Chevrolet Cadillac Inc - Service Center
Ballwin, MO
231 Reviews
Today:Open today 6:30 AM - 5:00 PM
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231 Reviews of ELCO Chevrolet Cadillac Inc - Service Center
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August 19, 2016
HORRIBLE Service! HORRIBLE Service. I even tried to resolve this issue with the General Manager- she was rude and snippy, no help at all. Multiple issues on our ATS, ha HORRIBLE Service. I even tried to resolve this issue with the General Manager- she was rude and snippy, no help at all. Multiple issues on our ATS, has to go back after every repair for the same issue to be fixed, or they can't even find it and we have to point it out. Interior is always dirty with grease every time we get it back, etc, etc. Engine failure on this car at 18K miles...piston failure. Ask dealer to call and discuss engine replacement VS just piston replacement...call back and say it's done and only replaced pistons. 2 days later, car makes a pop, loses all engine power, making loud noises and smelling like oil. Service dept doesn't want to hear the complaints and seems annoyed to help. Good luck winning back European car customers Cadillac...dealer service like this is why we'll be going back to a European brand. I work in the automotive field and this is piss poor service. Wouldn't recommend Elco, GM, or Cadillac to ANYONE! More
by jackr
Employees Worked With
Kyle Foppe
May 08, 2016
Excellent job! The service technician "Corvette" Bill was able to resolve an aggravating issue on my 1995 Corvette which left me extremely satisfied. Well worth the The service technician "Corvette" Bill was able to resolve an aggravating issue on my 1995 Corvette which left me extremely satisfied. Well worth the recommendation. More
by carluva
Employees Worked With
Tim O'Brien
February 20, 2016
DISHONEST I took my car in for a repair and agreed to a 30,000 mile maintenance which included a fluid exchange only to discover that most of the fluids were NE I took my car in for a repair and agreed to a 30,000 mile maintenance which included a fluid exchange only to discover that most of the fluids were NEVER supposed to be replaced according to my owners manual and the advice of another mechanic. They charged me $843!!!! They would not refund one dime of my money. Short term gain, long term loss of a customer. A co-worker went in for an oil change and received this fluid exchange that she never authorized. $500!! They refund half of her money. Are they taking advantage of women? Company used to be owned by Enterprise - new owner, definitely unscrupulous business practices. Very condescending. More
by Disgusted
Employees Worked With
Chris Bohr, Kyle Foppe, Cort Howard
February 11, 2016
Service capital of Missouri Elco answers the phone, no recordings, very pleasant voice greats you every time. The service department is constantly hopping. Everything runs smo Elco answers the phone, no recordings, very pleasant voice greats you every time. The service department is constantly hopping. Everything runs smooth; many service people, no waiting. Sparkling clean dealership. I have a 2010 Corvette and 2009 Saturn Outlook SUV. Prompt on getting cars in to fix recalls. So far, I have never been disappointed in Elco. More
by rbnan
Employees Worked With
Don't recall name
February 02, 2016
Fair Deal for both Parties Purchased a used car from their dealership that I had been evaluating for a couple of weeks. Eric was very friendly and showed a genuine interest in a Purchased a used car from their dealership that I had been evaluating for a couple of weeks. Eric was very friendly and showed a genuine interest in accommodating my concerns on my trade. Went that extra mile to make the deal. My low rating on the dealership in general mainly applies to the service dept. Not very friendly, Had to wait an exceptionally long time to get the service form written with little acknowledgment despite having several employees available with no customers. Have had much better experiences with other dealerships in that regard. Service after the sale is important and I will avoid using this dealership as my first experience was not that good. Was given 4 free oil changes but will most likely pay another dealer for that service. I would also like to thank the finance dept. for an exceptional job. Very professional and very courteous. More
by ChallengerR?T
Employees Worked With
October 13, 2015
Great Service I took my car to Elco to get looked at, after my dealership said they could not fit me in. My 2013 Chrysler kept stalling while in motion, and so I fe I took my car to Elco to get looked at, after my dealership said they could not fit me in. My 2013 Chrysler kept stalling while in motion, and so I felt this needed attention. Elco made sure to fit in time to run diagnostics, seeing the situation as important as I did. I worked with Lamarr Powell who was knowledgeable, friendly and accommodating. I will be bringing my vehicle here instead of my dealership from here on out. A big thank you to Lamarr and the team at Elco. More
by Mccarthym
Employees Worked With
July 31, 2015
Salesman I had a very pleasant experience when I brought my car to be serviced. The salesman, Mark Gerecke, who originally sold me the car came and talked to I had a very pleasant experience when I brought my car to be serviced. The salesman, Mark Gerecke, who originally sold me the car came and talked to me while I waited. He made sure my car was being taken care of and even brought me back to the service dept. to point out some recommendations from the mechanic. I really felt like he cared!! More
by jberger
Employees Worked With
June 16, 2015
The Worst Service Experience Ever! Our Cadillac was destroyed by Elco while in for basic service. They would not repair their damage, GM would not fix it and they basically denied all r Our Cadillac was destroyed by Elco while in for basic service. They would not repair their damage, GM would not fix it and they basically denied all responsibility. We will never purchase another GM car ever again and we try to warn everyone that we encounter about Elco--do not go there!!! We are extremely happy with our new Infiniti and the level of service that we receive--thanks Elco for pushing us in that direction--we love it. More
by Budney
Employees Worked With
Chris Collins
May 19, 2015
HORRIBLE BODY SHOP EXPERIENCE HORRIBLE PLACE! DO NOT TAKE YOUR CAR HERE TO GET REPAIRED. We took our 2000 corvette into Elco in Sept 2014 to get repaired after an accident. There w HORRIBLE PLACE! DO NOT TAKE YOUR CAR HERE TO GET REPAIRED. We took our 2000 corvette into Elco in Sept 2014 to get repaired after an accident. There was an aftermarket part on the car that we were told was backordered and would be in before the end of the year. It is now May 2015 and we still do not have our part and have not heard from Elco at all. I had to call in today to see what was going in and no one knew. After getting pass around to 5-6 different people, the service manager Kyle tried to help. I am very disappointed in the service I received and would not recommend anyone to take their car here to get repaired. More
by corvettechick
Employees Worked With
Kyle
June 22, 2013
Really disappointed. I bought my used car from Elco 2.5 years ago. They did a tour of the service rea and encouraged me to return to have my maintenance done with them. Even though it is out of my way I ha years ago. They did a tour of the service rea and encouraged me to return to have my maintenance done with them. Even though it is out of my way I have done so, with no problems. I went in for an oil change today. When I got the car back the "change oil" digital message was still there. I called to ask how to remove it - this hadn't happened before. Shaun, the person I spoke to, told me that I needed to call the manufacturer and ask them how to do it because it wasn't a Chevrolet. When I explained that it hadn't happened before I was told that then I had got lucky with a technician who knew how to do it, and the technician today didn't. When I asked if he could find out he told me again to call the manufacturer or take it to a Chrysler dealership. I asked him why I should continue to bring my vehicle to Elco for maintenance if this was their attitude. He told me it wasn't their problem. I called back to speak to the Service Manager who had already gone home, and the person at the service desk couldn't tell me who the most senior person was that I could speak to. I called back and asked for the Dealer Principal. After holding for a while I was offered his voicemail and told that he checks it every 30 minutes or so. Two and a half hours later I've not heard back. At the bottom of the invoice it says "Our goal at Elco Chevrolet is to make every customer Completely Satisfied, and we sincerely hope all your concerns were met. If for any reason you are not Completely Satisfied contact our service department so that we can make every effort to resolve your concern." I feel that this lip service only, and they have failed on both counts. Before this experience I would have happily recommended this dealership. I will not be returning. More
by CRedfern
Employees Worked With
Shaun Chambliss
