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ELCO Chevrolet Cadillac Inc - Service Center

Ballwin, MO

4.7
231 Reviews
Today: 6:30 AM - 5:00 PM Closed Now
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231 Reviews of ELCO Chevrolet Cadillac Inc - Service Center

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August 19, 2016

HORRIBLE Service! HORRIBLE Service. I even tried to resolve this issue with the General Manager- she was rude and snippy, no help at all. Multiple issues on our ATS, ha More

by jackr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Foppe
Aug 23, 2016 -

ELCO Chevrolet Cadillac Inc responded

Hello and we're sorry to hear about your disappointment in the service of your ATS. Our team would be happy to take another look at the pistons and engine once more to see how we can get your ATS back up in the great condition it needs to be. When you can, please call our Service Manager, Kyle Foppe, at 636-227-5533 and he'll do his best to assist you right away. Nothing's more important to us than making sure our customers' needs are met and we hope to make your next visit worthy of 5-stars.

More
May 08, 2016

Excellent job! The service technician "Corvette" Bill was able to resolve an aggravating issue on my 1995 Corvette which left me extremely satisfied. Well worth the More

by carluva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O'Brien
May 09, 2016 -

ELCO Chevrolet Cadillac Inc responded

We're happy to have gotten your Corvette fully taken care of. Thank you for the great review!

May 12, 2016 -

ELCO Chevrolet Cadillac Inc responded

I wanted to thank you again for your outstanding review of our resident expert, "Corvette" Bill . Your review actually prompted us to highlight Bill today on our Facebook page, just in case you wanted to join in conversation and throw Bill some more love:) https://www.facebook.com/ELCOChevyCadillac

February 20, 2016

DISHONEST I took my car in for a repair and agreed to a 30,000 mile maintenance which included a fluid exchange only to discover that most of the fluids were NE More

by Disgusted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Bohr, Kyle Foppe, Cort Howard
Feb 22, 2016 -

ELCO Chevrolet Cadillac Inc responded

Thank you for taking the time to share your feedback with us. We always strive to provide our customers with friendly and transparent service and only recommend services that our team of certified mechanics feel are necessary and we’re sorry you feel that was not the case for you. Your business and opinion are both highly valued by everyone at our dealership and we hope to speak with you offline and put your mind at ease in regards to future interactions with our team. Please call 636-227-5333 to speak with our General Manager, Cort Howard, as he is very eager to make this a better outcome with you.

More
February 11, 2016

Service capital of Missouri Elco answers the phone, no recordings, very pleasant voice greats you every time. The service department is constantly hopping. Everything runs smo More

by rbnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall name
Feb 12, 2016 -

ELCO Chevrolet Cadillac Inc responded

We're thrilled to hear about your continued satisfaction with our dealership! Ensuring our customers are happy is very important to our team and we're so thankful for customers like you. Thank you for your business and we look forward to seeing you again.

February 02, 2016

Fair Deal for both Parties Purchased a used car from their dealership that I had been evaluating for a couple of weeks. Eric was very friendly and showed a genuine interest in a More

by ChallengerR?T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric DeBruin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2016 -

ELCO Chevrolet Cadillac Inc responded

We are sorry to hear about your disappointment with our service department. We understand that service does not end after the sale and are troubled by your comments as that type of experience certainly isn’t the norm at our dealership. It is our sincere hope that we can get in touch with you privately to address your concerns and hopefully earn back your trust and business. Please call 636-227-5333 to speak with Cort Howard as he is eager to make this a better outcome with you.

More
October 13, 2015

Great Service I took my car to Elco to get looked at, after my dealership said they could not fit me in. My 2013 Chrysler kept stalling while in motion, and so I fe More

by Mccarthym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 31, 2015

Salesman I had a very pleasant experience when I brought my car to be serviced. The salesman, Mark Gerecke, who originally sold me the car came and talked to More

by jberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 16, 2015

The Worst Service Experience Ever! Our Cadillac was destroyed by Elco while in for basic service. They would not repair their damage, GM would not fix it and they basically denied all r More

by Budney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Collins
May 19, 2015

HORRIBLE BODY SHOP EXPERIENCE HORRIBLE PLACE! DO NOT TAKE YOUR CAR HERE TO GET REPAIRED. We took our 2000 corvette into Elco in Sept 2014 to get repaired after an accident. There w More

by corvettechick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle
June 22, 2013

Really disappointed. I bought my used car from Elco 2.5 years ago. They did a tour of the service rea and encouraged me to return to have my maintenance done with them. Even though it is out of my way I ha More

by CRedfern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Chambliss