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ELCO Chevrolet Cadillac Inc - Service Center
Ballwin, MO
130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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130 Reviews of ELCO Chevrolet Cadillac Inc - Service Center
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June 03, 2022
DO NOT GET YOUR CAR SERVICED AT ELCO CHEVROLET. THEY ONLY WANT YOUR MONEY AND FIX NOTHING. THEY HAVE DESIGN FLAW WITH THE SIRUS ANTENNA BUT WANT YOU TO PAY TO FIX IT...MULTIPLE TIMES. CAVEAT EMP THEY ONLY WANT YOUR MONEY AND FIX NOTHING. THEY HAVE DESIGN FLAW WITH THE SIRUS ANTENNA BUT WANT YOU TO PAY TO FIX IT...MULTIPLE TIMES. CAVEAT EMPTOR More
by 96971ls
Employees Worked With
Kristie Baum
January 20, 2022
Lamarr is professional, very knowledgeable, and works hard to find what's the best vehicle for the customer's need. I would highly recommend Lamarr to anyone that needs a vehicle. You'll be approached wi hard to find what's the best vehicle for the customer's need. I would highly recommend Lamarr to anyone that needs a vehicle. You'll be approached with kindness, and he makes you feel like family. More
by Brian
Employees Worked With
March 26, 2021
This man goes above and beyond! I recently had a scare where my key wasn’t working. I panicked and sent a note to Lamarr who calmed me down and helped me! He has always been so professional and authent where my key wasn’t working. I panicked and sent a note to Lamarr who calmed me down and helped me! He has always been so professional and authentic. More
by Tinarsappington
Employees Worked With
March 12, 2021
Every aspect of the Dealership has been a pleasure. Recently purchased 2017 Suburban had an AC issue. Service Dept handled it completely hassle free! Thanks! Recently purchased 2017 Suburban had an AC issue. Service Dept handled it completely hassle free! Thanks! More
by cmspill
Employees Worked With
January 23, 2021
I don't like to wait and I don't like high pressure. I know if I like a car, and I know if I can afford it. I drove in, asked to drive a car and within 3 minutes I had the keys and was off driving with no know if I like a car, and I know if I can afford it. I drove in, asked to drive a car and within 3 minutes I had the keys and was off driving with no sales person tagging along. In less than 2 hours from when I pulled in I traded in my old car and left with my new car. Easy. More
by lmoore
October 11, 2019
Disappointed with their service department. I have a nail in my AWD Cadillac XT5 and called in the morning to find out about getting it fixed. Must replace all 4 tires because of AWD. When I I have a nail in my AWD Cadillac XT5 and called in the morning to find out about getting it fixed. Must replace all 4 tires because of AWD. When I called back to set up the appointment, no one could help me. I was assured someone would call back before 6--you guessed it--no one called. I know the tires are able to get in quickly but was told service is backed up. Very upset could not even get a call back when I called twice to set up an appointment. And on top of it was treated rudely by the women who answered the phone. Was thinking of getting another Cadillac there, but after this--no way. More
by docang
Employees Worked With
July 03, 2019
Great pricing and customer satisfaction I went in to get my 2015 Malibu serviced and fell in love with a 2019 Malibu on the showroom floor. Ryan Spence greeted me and with his knowledge of n I went in to get my 2015 Malibu serviced and fell in love with a 2019 Malibu on the showroom floor. Ryan Spence greeted me and with his knowledge of negotiation and the car itself, I was sold! He made the process very easy and quick. I traded my car in and drove away with my new Malibu. More
by Keith Harris
Employees Worked With
April 13, 2019
This is the third vehicle purchased from Elco. great experi Jimmy mac was outstanding. I think fat fingers rated him lower than 5 stars overall. He was great. Recommend everyone to go to jimmy mac Jimmy mac was outstanding. I think fat fingers rated him lower than 5 stars overall. He was great. Recommend everyone to go to jimmy mac More
by Gene
Employees Worked With
September 21, 2017
Excellent customer service My family has bought several cars from Jim in the past 10 years. I recommend him to everyone! He's committed to creating the best experience for every My family has bought several cars from Jim in the past 10 years. I recommend him to everyone! He's committed to creating the best experience for every customer. Recently we brought in a vehicle for service and he was very helpful in assisting us long after he had made the sale. More
by Kelly Kirchmer
Employees Worked With
August 19, 2016
HORRIBLE Service! HORRIBLE Service. I even tried to resolve this issue with the General Manager- she was rude and snippy, no help at all. Multiple issues on our ATS, ha HORRIBLE Service. I even tried to resolve this issue with the General Manager- she was rude and snippy, no help at all. Multiple issues on our ATS, has to go back after every repair for the same issue to be fixed, or they can't even find it and we have to point it out. Interior is always dirty with grease every time we get it back, etc, etc. Engine failure on this car at 18K miles...piston failure. Ask dealer to call and discuss engine replacement VS just piston replacement...call back and say it's done and only replaced pistons. 2 days later, car makes a pop, loses all engine power, making loud noises and smelling like oil. Service dept doesn't want to hear the complaints and seems annoyed to help. Good luck winning back European car customers Cadillac...dealer service like this is why we'll be going back to a European brand. I work in the automotive field and this is piss poor service. Wouldn't recommend Elco, GM, or Cadillac to ANYONE! More
by jackr
Employees Worked With
Kyle Foppe
