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EAG Chrysler Dodge Jeep Ram Fiat of Palestine
Palestine, TX
257 Reviews
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257 Reviews of EAG Chrysler Dodge Jeep Ram Fiat of Palestine
January 18, 2025
Update. I’ve been a customer for a few years and haven’t had an issue. Well. I was there earlier getting the oil changed and tires rotated in my vehicle and I’ve been a customer for a few years and haven’t had an issue. Well. I was there earlier getting the oil changed and tires rotated in my vehicle and it took 90minutes to complete. I had an appointment time for a reason. I didn’t want to spend a long time waiting. Well, now my vehicle smells like a cigarette and I’m having to air it out at the house. I’m beyond disappointed in the “service” I have received today. When I asked the service manager if it normally takes this long to change the oil he got offended and made excuses. Finally, after we paid for the “service” as we were leaving he apologized for the wait time. Really? I would make the apology the first words. Or even ask the customer beforehand if they are under time constraints because they were training a new guy that possibly smokes while he’s working. I have several medical conditions and inhaling cigarette smoke in my once clean trailhawk is not part of my treatment plan. So now I get to incur the cost of a new in cabin air filter and ionization to clean the air in my vehicle. What a horrible experience. The salesman was only concerned about selling me a new vehicle. No thanks. More
by Paula
Employees Worked With
Thomas Martin, Bryan Loveless
September 25, 2024
They were very nice and helpful. They even helped me acquire a battery that was not from them! They kept me informed about what they were doing and did the work in a timely manner. They even helped me acquire a battery that was not from them! They kept me informed about what they were doing and did the work in a timely manner. More
by Darhken
Employees Worked With
Thomas Martin
September 24, 2024
I brought my car in for an oil change. The service was amazing. Thomas handled everything from the time I walked in to my checking out. He was so friendly & accommodating. I recommend this The service was amazing. Thomas handled everything from the time I walked in to my checking out. He was so friendly & accommodating. I recommend this dealership to everybody from Purchasing to service. I would give it a 5 star rating & Thomas would get a 10 star rating. More
by Glenda Morris
Employees Worked With
Thomas Martin
June 05, 2024
"I had a fantastic experience at this dealership! The staff was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The staff was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. More
by josem30709
Employees Worked With
Juan Servin
May 19, 2024
The service department did an awesome job getting my Rubicon in for oil change and I did not have to wait. I have been waiting for this recall part and the nice guy finally ordered the part and said th Rubicon in for oil change and I did not have to wait. I have been waiting for this recall part and the nice guy finally ordered the part and said that I don't have to callback every month to see if the part is in. I wish that I could remember his name. I believe it was Thomas. Kiddos to this nice man with excellent customer service. More
by denice_rutledge
Employees Worked With
Thomas Martin
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