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Dyer & Dyer Volvo Cars
Chamblee, GA
400 Reviews
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Showing 400 reviews
April 03, 2018
Great efficient car buying experience. The most important thing for me was the folks at Dyer engaged as I wanted to engage via text and email to get a deal done then I just came in for a te The most important thing for me was the folks at Dyer engaged as I wanted to engage via text and email to get a deal done then I just came in for a test drive and pickup. They won be over with the ease and willingness to meet my expectations! More
by Chris S.
Employees Worked With
Sid, Phillip
March 17, 2018
Great & Friendly Car Buying Experience I'm so glad I visited Dyer & Dyer Volvo dealership on 3/16/2018. A few days ago I called their dealership and spoke with Allan about an available gol I'm so glad I visited Dyer & Dyer Volvo dealership on 3/16/2018. A few days ago I called their dealership and spoke with Allan about an available gold 2011 Toyota Prius Three. Luckily no one bought yet! So I scheduled an appointment with Allan for 3/16/2018 and I'm soooooo glad I walked through their doors. As a lady that is not as familiar with the car buying process, it can be a little intimidating. But from the time I got to the dealership to the drove off with my new wheels - their staff was so helpful and professional. The wonderful, friendly receptionist was welcoming - and I don't spend my hard earned money where I am not appreciated. Whenever you walk in a business (that values your business), they should greet you with a smile and make you feel welcomed. I asked to speak with Allan (Super Salesman) and Allan came shortly to hand me the keys so that I could test drive. As he made a copy of my license, I took the keys and my friend (who is more knowledgeable when it comes to cars) started looking at the car front to back, under the hood, tire treads etc. The car fax was satisfactory and after test driving on windy and hilly roads my friend and I were also impressed too (which is not easy to accomplish LOL). So then we enter Allan's office and discuss the numbers. Luckily for me the sale price on the car was under thousands of dollars compared to Kelley Blue Book (if you buy a used car...ALWAYS LOOK AT CARFAX AND COMPARE ON KELLEY BLUE BOOK's WEBSITE). Obviously with a great deal, I couldn't walk away. My credit is not perfect, but Allan and Denton (Finance Wiz) were able to offer me with a good interest rate!!! Think I will pay it off much sooner so I won't have a car note as long. Allan answered my questions and my friend's questions with respect - which I appreciate. Even the owner/general manager of the place came by struck up a conversation about my job and jokingly asked Allan to treat me right - Dyer & Dyer knows how to treat their customers! As I was in the financing office Denton offered additional options, and he may have been surprised that I turned down the additional options but he didn't hound me on why I was not interested. So even he understood how to respect a customer's wishes to not add on additional options - he didn't ask harshly or interrogate. With the paperwork to sign, he explained each page and he didn't seem annoyed that I was reading what I was signing, everyone does not have that kind of patience. Pleased with the experience I chipped in a sizable down payment which lowered my car note and I left with my key to my Prius aka GOLDIE! I’m going to recommend them to my coworkers that are also interested in buying cars. Proud Owner of Goldie, Rhonda J. More
by Rhonda J.
Employees Worked With
Allan F., Denton
March 13, 2018
Deception On the paperwork I received when the visit was over, it stated I turned down services for my Check Engine light was on. However that was an untrue sta On the paperwork I received when the visit was over, it stated I turned down services for my Check Engine light was on. However that was an untrue statement no one ever came to me and discussed any issues that was found when servicing my vehicle. They walked me to my vehicle and never mentioned the check engine light was on. Disappointed they didn't bother to discuss my options as they stated on the invoice I received when the oil change was done. More
by Gwendolyn Burrell
Employees Worked With
Don't know their names.
March 13, 2018
Personable staff Sid at Dyer and Dyer made new car buying simple easy and enjoyable. Very personable staff without hard sales tactics. The staff was awesome and we are Sid at Dyer and Dyer made new car buying simple easy and enjoyable. Very personable staff without hard sales tactics. The staff was awesome and we are loving our new XC90 More
by XC902018
Employees Worked With
Sid
March 06, 2018
Easy, Quick In and Out Experience From the first email, Ben was professional and responsive. Every step in the process was explained and he ensured I was aware of all my options. We w From the first email, Ben was professional and responsive. Every step in the process was explained and he ensured I was aware of all my options. We were able to get to an agreement that worked for me and I’m in love with my new Volvo XC60. More
by Clayton W
Employees Worked With
Ben Hooper
November 27, 2017
Top of the line Dyer and Dyer has always provided excellent customer service whether it is in sales or maintenance. I gladly drive a distance to this dealership becau Dyer and Dyer has always provided excellent customer service whether it is in sales or maintenance. I gladly drive a distance to this dealership because of the above stated reasons. More
by Jag.0399
Employees Worked With
Joe Firpo
November 19, 2017
Servicing your precious Volvo Well, Dyer & Dyer knows what is coming with my review, I have also taken my issue to Volvo USA. Service at Dyer & Dyer has drastically gone downhill i Well, Dyer & Dyer knows what is coming with my review, I have also taken my issue to Volvo USA. Service at Dyer & Dyer has drastically gone downhill in the past few years. Not surprising since it is owned by "big corporation" owners who lack any concern for the consumer. I had a service recall and a check engine light on my 2004 S60R and asked if they could fix and repair this, but I needed a loaner since this is my daily drive. Every person I spoke with (phone jockey and two service "advisers") did their very best to block any opportunity to provide me a loaner, making up several "policies" that would prohibit me from getting this critical part of my service repair. Even after I outlined to "Rick", and he confirmed, that the recall, as indicated by Volvo, would take about 3 hours, and the other issue (which ironically likely correlates specifically to the recall) would take additional time, I was still not allowed to have a loaner. To "Rick's" defense, he said they had no loaners that week, but I did call him back and left a message to let me know when they would have a loaner, but I got no call back (again, the trickle down affect). So, I would strongly advise that you don't use this firm for any servicing of your precious Volvo. Having owned 7 Volvos, and I was "Volvo for Life", I have decided never to use this dealership and buy all my future Volvos from another dealership. I have used this firm for many years with at least 3-4 of my 7 Volvos serviced there, but not any more. Servicing your car is essential to keep it working in tip-top condition, and this dealership will run you all around in order to make in convenient for them. I was told they would prefer I bring in the car on their terms and times, and I would prefer them to better understand the core principles of Custer Satisfaction. I have money in my pocket, it is your job to get that money out, total failure for Dyer & Dyer. No, I would no longer recommend this dealership, and fortunately I am dialed in to all us Volvo geeks and have gone on to tell them how bad Dyer & Dyer has gotten. Bravo Zulu guys, just lost another customer! More
by Quinno
Employees Worked With
"advisors"
October 11, 2017
Great experience buying a new car Bought a new Volvo xc60 and the whole process was a breeze. It was my first time buying a car and they guided me every step of the way as well as work Bought a new Volvo xc60 and the whole process was a breeze. It was my first time buying a car and they guided me every step of the way as well as worked to get me the terms that I was willing to buy under. Definitely recommend them to anyone looking to buy a volvo. More
by Maxful
Employees Worked With
Ben Hooper, Marcus
September 27, 2017
Excellent Chris was a joy to work with during process and kept us informed throughout process. Happy with deal received - even though it took some back and fort Chris was a joy to work with during process and kept us informed throughout process. Happy with deal received - even though it took some back and forth. Philip was a perfect gentlemen with his clear offer at the end. More
by Lkouters1
Employees Worked With
Chris
August 28, 2017
Great Volvo Service I bought a new XC90 from Dyer and Dyer back in 2013. They have done all of the maintenance and warranty work. The car now has 120,000 miles on it a I bought a new XC90 from Dyer and Dyer back in 2013. They have done all of the maintenance and warranty work. The car now has 120,000 miles on it and still runs like new. Dough Wright has been my service consultant almost the entire time. He is very knowledgeable and a pleasure to work with. More
by amabc2003
Employees Worked With
Doug Wright
