Dyer Chevrolet - Service Center

They took me in on a days notice, completed my service quickly. Very satisfied with my visit quickly. Very satisfied with my visit More

John was great to deal with. His attitude and attention to detail were very reassuring to us as customers. His attitude and attention to detail were very reassuring to us as customers. More

Experience the DIRE! Difference!! I give DIRE one star just because there is no middle finger!!! Where service after the sale SUCKS! Difference!! I give DIRE one star just because there is no middle finger!!! Where service after the sale SUCKS! More

I purchased my 2020 Chevy Silverado in October 2020 from Jhon Turati. Jhon was excellent and deserves a 5 star rating. However, that's where it stops. The service dept is the absolute worst I have ever had Jhon Turati. Jhon was excellent and deserves a 5 star rating. However, that's where it stops. The service dept is the absolute worst I have ever had the displeasure of dealing with. I've been taking my vehicle in for oil changes to the dealer for all but a couple of times. The vehicle now has 112,000 miles. I brought it in for service as it wasn't running right. They stated I needed to rebuild the engine. I said do the work because I had an extended warranty on the truck. So the insurance company supposedly came out and said they can't make a determination without seeing the inside the valves. Again, given the fact I have an extended warranty, I said go ahead. Once the valve cover was taken off, Matt in the service dept. finally lets me know that there is no way the insurance company will cover the engine as there is too much sludge built up and asks for any and all receipts for oil changes. So he tells me without the couple of receipts for the oil changes done elsewhere, it isn't covered and it will cost $9000 to rebuild. I don't have that kind of money so I find a former mechanic from Dyer who is Chevrolet Certified and he rebuilds it for $5,800. While rebuilding the engine, he states the based upon the amount of sludge in the oil pan, it looks as if the vehicle never had an oil change. He then tells me that when he worked there, the was someone who would change the filter out and top off the oil but never drain the oil. He feels that is what happened. Once complete, he says the vehicle starts but immediately stalls and recommends taking it back to Dyer for a diagnostic test. The car sat at Dyer for over a week before I got tired of waiting and called to be told I need a new engine. I said it was just rebuilt. I called the mechanic who did the work and told him what happened. He went over to the Dyer the next day and spoke with the service manager who he knows and was told no problem. I get a call the next day from Matt telling me that I need a new engine. I said no I don't it was just rebuilt. He said the service manager says a need a new engine and if I don't want the new engine at a cost of $10,000.00 then I need to have the truck towed out of the lot by the end of the day. I met the tow driver at Dyer and it turns out that the vehicle had never been moved from where it was originally dropped off. So, no diagnostic test was ever performed. I have written to the three Dyers who own the dealership and received no response. GM was contacted and said it's a dealer issue, you have to contact Dyer. I have now sent a letter and two emails to the Customer Experience Manager and still no response. I will never have anything to do with Dyer Chevrolet. More

Came in as a walkin for an oil change the took me in and have the vehicle done within an hour. have the vehicle done within an hour. More

I always received great customer service from Tyler, he is a true asset to Dyer Chevrolet. is a true asset to Dyer Chevrolet. More

Working with the Team at Dyer Chevrolet is great! They are friendly, professional and helped me find the perfect vehicle! They are friendly, professional and helped me find the perfect vehicle! More

Made appointment on line and the service department was very courteous. They explained what needed to be done and all the work was done on time as promised. very courteous. They explained what needed to be done and all the work was done on time as promised. More

Although the process got off to a rocky start, with the professional help of Martin Walker in the Service Department it turned out great. professional help of Martin Walker in the Service Department it turned out great. More

I received an appointment the same day to repair my car,which was great. Once there the repair was done quickly and as always my car was returned washed. car,which was great. Once there the repair was done quickly and as always my car was returned washed. More