Dyer Chevrolet

Made an appointment for oil change and tire rotation- arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which w arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which was $20 more than quoted on phone then when I told him he said ok!! BEWARE - he then said we had over an hour wait- they should not be making appointments if they are not going to keep them!! I walked out -two strikes against them for trying to charge me more and for the over 1 hour wait WITH AN APPOINTMENT! When I called the operator said tbh had appointments available every half hour from 130-330 so they were still accepting appointments even though they were over an hour behind!! More

The people here are very nice,very respectful. However I have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap b have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap between their hub and their sub locations. I actually kind of feel bad for leaving a negative review because you can tell the people want to help.The reality of the situation is 3 out of 4 my experiences here have been negative. After finding a new place of business to handle my vehicle they reached out to me wanting me to come back and handle my recalls and maintenance. I respectfully let them know I was not interested becuase of past problems. The nice lady assured me things have changed and it will be different. I had them set up my rental, my appointment time and verified this vis phone and email. When I arrived nothing was ready, they didnt have a vehicle and had to call a rental service that would have take 30-40 minutes after paper work. Maybe I'm a special case as my time is important. I could tell the manager was irritated while talking with me and trust me inwill never waste his time again. I can not do business here anymore. On a side note i could not comprehend the fact when i dropped my vehicle off for service they had cars/trucks saved for upcoming appointments. My appointment was validated days in advance and thought I would have a vehicle ready like they ensured me they would three times. I had no vehicle to work with, meaning If I was to get a vehicle had to have Hertz pick me up from the dealership, drive me to the local airport, do there paper work and then make it work. More

Excellent Customer Experience I came to the dealership expecting to have to negotiate a trade in for a new Chevy Tahoe. I was extremely and thankful to have had Matt Touhey guide m I came to the dealership expecting to have to negotiate a trade in for a new Chevy Tahoe. I was extremely and thankful to have had Matt Touhey guide me through this car buying process without making me feel like I was wasting his time or mine. I had my family along for the ride and he made it an extraordinary experience. The dealership was having an event at the time unveiling the new Corvette, and with all the preparation going on Matt never made us feel like we were in the way. He was able to clearly explain to us the process of the trade in with clear expectations of what he needed and how much we could expect from it. Going through all the paperwork, Matt was clear with what we were signing and how all the payments were going to play out based on our personal finances. He was great, always making us feel understood and ultimately making us feel like he was helping a friend out rather than another customer on the lot. I would strongly recommend anyone attempting to purchase a new car to go to this dealership and work with Matt Touhey. E.P More

Lousy excuse for a dealership Started off by having my first Tahoe purchase from them a year ago, they wrecked the vehicle when it went in for service and never told me and took it Started off by having my first Tahoe purchase from them a year ago, they wrecked the vehicle when it went in for service and never told me and took it upon theirselves to try to repair it before I know. Got another Tahoe and took it in for an oil change and got it back with no lights working, mind you it’s a 2019 and had no issues prior to coming in, only went there for a simple oil change. And silly me considered buying yet another Tahoe and was told after all the terrible service department experiences I’ve had. I was told now they will not even work up numbers for me on a Tahoe, because they have worked up several deals for a family member who decided not to purchase. So they are there to simply work up numbers and try to make a sale that’s a dealership. Overall terrible place and wouldn’t recommend purchasing or using them for service. More

Dealership wrecked my car while in service and lied I would not recommend this dealership to anyone. I brought my car in for a service they wrecked my vehicle while it was in their possession they tried I would not recommend this dealership to anyone. I brought my car in for a service they wrecked my vehicle while it was in their possession they tried to lie to me and not tell me in my vehicle was ever damaged they took it upon themselves to repair my car in a parking lot using spray paint and parts for my other GM vehicle. They do not wish to make the situation right they only wish to give me a similar vehicle from auction their customer service is terrible and do not believe it when they say they have the best service department because I promise you every time your vehicle goes in it will come out damaged. More

Bad Repairs & excessive time to complete Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal r Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal replacements that were performed in April of 2018 that needed fixing again in November of 2018. Vehicle dropped off at November 30 for a "so called" one week repair - appointment made 1 week in advance. Vehicle repairs took over 6 weeks to complete. These repairs should not have had to be done a second time and should never have taken 6 weeks to complete Dealerships "excuse was one seal/gasket was not available from zone or GM; that's ridiculous. I have been using this Chevrolet Dealership for over 15 years and never had a "fix" take so long. God they could have rebuilt a whole car in this time!. I used to highly recommend Dyer and prior name of Service Chevrolet. Brandon was always professional - but "someone" should have gotten "Management" involved" Needless I'm really disappointed in Dyer taking so long to repair my vehicle, REALLY Disappointed! More

Best buying experience We went looking for a used pickup truck to replace our very aged one that has began to fail. Working with Gary Wiggam who was extremely patient, knowl We went looking for a used pickup truck to replace our very aged one that has began to fail. Working with Gary Wiggam who was extremely patient, knowledgeable, and professional, he showed us some used trucks within our price range. While doing so, he went the extra mile to look into some new 2018 models for us and found one that was still within our price range but also had everything we were looking for and more. Gary even helped us with accessories such as switching to leather interior and a bed liner install. The financing and paperwork process was the most pleasant and simple process I have ever experienced when buying a vehicle. I can't recommend Gary Wiggam or Dyer Chevrolet enough! If we ever need another vehicle, it will be purchased through them! More

excellent customer service purchased a vehicle for my daughter after her"s was totalled just recently! Matt Touhey helped her find the vehicle that fit her needs and was genuine purchased a vehicle for my daughter after her"s was totalled just recently! Matt Touhey helped her find the vehicle that fit her needs and was genuinely concerned about her accident and safety. Great man all all around and would recommend him to everyone. Answered my calls immediately and that is much appreciated! John Sottile was also very kind and patient going over the paperwork! awesome experience.. Thanks Matt and John! Halley and Tina McDaniel More

Great Customer Service Carlos Trujillo helped us find the exact car we wanted and needed to tow behind our motorhome. Dyer has fast and friendly service, we would definitely Carlos Trujillo helped us find the exact car we wanted and needed to tow behind our motorhome. Dyer has fast and friendly service, we would definitely recommend this Dealership. More

Car deal We didn't actually come in that day to buy a vehicle, we came into check out what you had in used vehicle. We wanted to upgrade to a van and wanted o We didn't actually come in that day to buy a vehicle, we came into check out what you had in used vehicle. We wanted to upgrade to a van and wanted one with stow n go seats and you just happened to have one that had just come into your lot. Carlos Trujello waited on us and we took a test drive and fell in love with the Dodge Caravan with stow n go seats. After taking test drive Carlos figured up the cost and our trade in and the rest was history. Carlos did a fabulous job of taking care of us, they had to order another key as it only had one key with it and we got it in just a few days and we got it programmed and are very pleased with the vehicle and the service. More