Dyer Chevrolet Fort Pierce - Service Center

John Giarratana is an EXCELLENT, well informed employee. I recently took my HHR to Dyer to have the recall problem taken care of . I spoke with John Giarratana, and found him to be such an informed, pleasan I recently took my HHR to Dyer to have the recall problem taken care of . I spoke with John Giarratana, and found him to be such an informed, pleasant individual, that we continued our conversation for several hours, discussing what I desired in a new car. I also told him that I had recently approached a Cadillac dealer attempting to buy a Cadillac with the accessories I was looking for and that the dealer kept me coming back several times, and never did find the car he promised was available. John showed me the Chevrolet Impala with exactly the new features I was looking for. He knew EVERYTHING about the car and discussed each feature and showed me how to operate them. We arranged a deal, trading my HHR for the Impala with additional payment that was mutually agreeable. Julian Dunleavy was expert in expediting the final arrangements and very personable and pleasant to speak with. More

George Pappalardo Brings New Customers to Dyer Chevrolet! George is the most honest, fair and personable man you'll ever meet. He takes care of his customers as well as his non customers. We could have taken George is the most honest, fair and personable man you'll ever meet. He takes care of his customers as well as his non customers. We could have taken our truck to any dealer for service but because we had such a wonderful experience with George we will continue to return for any future needs. I highly recommend you stop by Dyer Chevrolet and ask for to speak to the best car salesman in Florida and of course that would be George Pappalardo.! Thank you again for a great experience! More

HHR Recall I had a 9:00am appointment to have the recalled ignition switch replaced, I arrived 10 minutes early and went into the service area. Everything seemed I had a 9:00am appointment to have the recalled ignition switch replaced, I arrived 10 minutes early and went into the service area. Everything seemed to go smoothly as they checked in the car, I was told over the phone when I made the appointment to allow 2 to 4 hours to complete the job but when I got there the service people said expect it to be around 3 hours. At 2:30pm 5 1/2 hours later I called to see how much longer it would be because my wife had to go to work. The girl in the main building transfered me to the service reps but no one picked up the phone so I called her back and she said she would walk over and find out and call me back. After waiting over an hour I called back and talked to a guy who said he would also walk over and fin out for me, he also transfered me to the service manager. The service managers recording said he was busy and would call me back, this also never happened. About 4:00pm I got a call that my HHR was finally ready, my wife was already late for work but was ran down to pick it up. My wife just dropped me off and left for work, I went into the service office and got a very casual "sorry about that". When I got in the car the drivers door panel was full of black grease, the seat had grease on it and the new ignition switch was over flowing with white grease. I pointed the mess out to the service person and he offered to get a rag. I refused because it's going to take more then a rag to clean up this mess. One other small note, the was another couple in the service office compaining that their car was suppose to be fixed in 3 hours but they kept it overnight. They also said they never recieved any calls either to let them know the car wouldn't be done that day. More

Repair I brought my truck in for a known problem (knock Senor 2) and service air bag light. I was told by Kelly that the most that I would pay would be is $ I brought my truck in for a known problem (knock Senor 2) and service air bag light. I was told by Kelly that the most that I would pay would be is $220.00 for the repair and if it cost more then he would call me. At 10.20 am I called to check on the status and was told by Kelly that my paperwork was misplaced and they would get it in to look at the truck. Kelly eventually called me back in the afternoon and notified me of the things that needed to be fixed on the truck all which I already knew and for a price that I could not afford. When I went to pick up the truck, I expected a fee, but was not prepared for a bill of $210.00 for diagnostics. The ownership of the dealership changed, but the ability of the old regime to ripoff the customer has not. I overheard Kelly call a customer and tell him that such and such would have to be fixed and after hanging up, he spoke to the auto tech waiting for authorization to fix the problem say I got you an extra hour. I spoke with Kelly before I left and voiced my displeasure of being lied too. Of course he denied it, but I did not expect anything less from Bill Schultz/Dyer. I will never recommend this dealership or service center to anyone that I come in contact with. More

Customer service experience I wanted to take this moment and say thank you for the excellent customer service I received from the sevice and sales department while my 2006 Corvet I wanted to take this moment and say thank you for the excellent customer service I received from the sevice and sales department while my 2006 Corvette was in for servicing and warranty repairs. Kelly Hampton( service writer) , Jerry Beam(the corvette technician) and Brad Wilkenson from sales were very helpful, knowledgeable and instrumental in taking great care of my vehicle and making sure that all work was completed with proper care, concern and quality as a customer demands and should expect! Their professionalism was refreshing and appreciated. They are a true asset to Dyer Chevrolet. I am quite sure everyone there is an asset as well. Also, I would like to say thanks to John( courtesy van driver/tech) for his professionalism and courtesy in getting myself and other people back and forth to the dealership. John and the "Coutesy transportation" service is a very nice part of the sales/service department to have. And while I am at it, I would also like to give my thanks and appreciation to Julian Dunleavy for is tremendous, tireless help and professionalism towards me over the past few years or more. Kudos to Kelvin and Eddie in the parts department as well. To me, everyone I have mentioned above are an asset to Dyer Chevrolet. If I have forgotten someone, my apologies. I strongly believe customer care and the quality of service is the #1 priority of any business. I received that care and service! Thank you, Al Allison More