Dyer Chevrolet Fort Pierce - Service Center

NEVER TAKE YOUR VEHICLE TO DYER FT. PIERCE FOR SERVICE! We have a 2002 Corvette. We recently moved to Ft. Pierce and it was time to have an oil change so, without checking on the internet (big mistake) we We have a 2002 Corvette. We recently moved to Ft. Pierce and it was time to have an oil change so, without checking on the internet (big mistake) we took it to Dyer, Ft. Pierce. We we never quoted rates for any of the services but, since my husband has meticulously maintained his car, we assumed the oil change would be about the same as most Chevy dealers - $ 65.00 to maybe $10 dollars more because we're new to the area. I was shocked to be charged $135.74! More than double other dealers in surrounding areas. (I checked around too late). My husband also asked them to check out a window that didn't work and give him an estimate to repair it. It was astonishingly high so he said don't do it at this time. They did not. Again, I was shocked to receive a bill Just to "look" at it for $121.00. I called Mike Rivera, as the paperwork said: "If for any reason you are not completely satisfied" please call him. I asked him why the oil change was more than double. He said he only used the best personal there to change oil. What are his other people? Chopped liver? Inferior? When I asked what the $121.00 charge was for just to look at the window, he told me THAT CHARGE WAS FOR ONE HOUR OF LABOR!!! Outside of doctors & Lawyers, I know of very few people get that kind of money. No other dealerships that I've called charge ANYTHING TO LOOK at a problem. I asked him to reduce the bill, as we had never been informed of those outrageous charges, he said if he asked Kelly he would say he told us so we would be at a stand still He "offered" to give me a discount if we repaired the window there and on the next oil change. I asked him that with this attitude toward a new customer, why should I come back.? He should show some good faith and reduce the bill. He outright refused. I have never seen this blatant disregard for a customer in any car dealership. I have a business. If I had inadvertently ripped them off as badly as they did us on purpose, and they were willing to let me make amends, I would be grateful, not greedy. Go to Wallace, Suburban Chevrolet of Stuart, Gilbert or some place anywhere but here!!! More

Service items paid for done incorrectly or not done at all I have a 2016 Cruze and made a April 16, 2016 appointment for an oil change and tire rotation at Dyer Chevrolet in Fort Pierce, Florida, because I was I have a 2016 Cruze and made a April 16, 2016 appointment for an oil change and tire rotation at Dyer Chevrolet in Fort Pierce, Florida, because I was heading north on a 1,200 mile drive and my mileage was at 15,000. (I opted for the dealer's internet special for an oil/filter change and tire rotation rather than using one of the services included in my purchase of the vehicle.) When I arrived at the dealer, I told the Service Advisor that I had set the tire pressure to specification and had been doing errands so the tires were heated and to not change the pressure in the tires; the advisor assured me the pressure would not be changed. When the service was purportedly complete the service advisor told me everything had been done and the tire pressures had not been changed. I then left the dealership and headed north. As I was driving, the car did not seem to handle the same as it had prior to the purported service so I went through the menu and saw my tire pressures were low but figured the pressure would increase the more I drove. The tire pressures did not increase (apparently because the tires were already heated) and remained relatively constant until nightfall. As I drove further north the ambient temperature became lower and my tire pressures dropped. When I reached North Carolina the temperature was 47 degrees and my tire pressures were four psi under specification. I then had to find an open service station at 2 am with an air pump and sufficient light--I had to struggle putting air in the tires in the dark. When daylight appeared I stopped in a rest area and checked the tires and found they had not been rotated--one tire had previously been marked and it was on the same wheel it was on prior to the purported service and the "inside" of the front rims had brake dust and the rear rims did not have any. (Front disk brakes generate dust onto the front rims and tires and rear drums brakes do not; if the tires had been rotated the rear rims and tires would have had brake dust on them from having been on the front.) The dealer did not follow the tire-rotation specification. The car has been checked further and it has been found that the oil was substantially overfilled--the oil level on the dipstick was above the "bulbus" at the end of the dipstick and there were no noticeable telltale signs that the oil filter had been changed which raises suspicions based on everything not done or not done correctly. The dealer did not follow the oil-capacity specifications and the overfilling of the engine may have caused damage to the engine. (See page 226 of the owner's manual.) More

Scheduled maintenance I was in town on vacation and my 2015 Impala was due for maintenance. I used the dealer locator function of the MyChevrolet app and it pointed me to D I was in town on vacation and my 2015 Impala was due for maintenance. I used the dealer locator function of the MyChevrolet app and it pointed me to Dyer Chevrolet. My experience was exceptional, everyone was courteous and upbeat. While in the waiting room, several Dyer employees passed through and everyone of them greeted the waiting customers. My car was done quickly and came out all washed. It looked great. Thanks Dyer Chevrolet! More

Outstanding customer service While traveling from North Georgia to South Florida to go on a cruise, our 2014 Impala had engine problems. We stopped in Ft Pierce Florida at Dyer Ch While traveling from North Georgia to South Florida to go on a cruise, our 2014 Impala had engine problems. We stopped in Ft Pierce Florida at Dyer Chevrolet. Bill Hernandez had the car checked out right away. When it become obvious it could not be fixed in time for us to make our cruise, he gave us a loaner car. When we got back in town 10 days later, the car was fixed, washed and ready for us to go home. This was great customer service. Everyone at the dealership treated us quite well. I can't say enough about how well we were treated. They changed a bad situation into a very pleasant experience. More

4 times 6 months A/C still not working stay as far away from them the will try to sell you a bunch of stuff you don't need. and do NOT go there for a repair. if the guys stop smoking and wo stay as far away from them the will try to sell you a bunch of stuff you don't need. and do NOT go there for a repair. if the guys stop smoking and work on your car it's only takes them 10 ours to change a hose. this on a pick up that did not have 10,000 miles on it yet. and then it will only last a month and you be with out A/C again. then it takes 4 days to get your truck back. and then it will be low on 134-A refrigerant. so you will have to go back again. and now 2 months later. the A/C blows warmer than the outside air. all this in a CERTIFIED USED VEHICLE. that was purchased at the end of April with 4,000 miles and now beginning of October with 25,000 miles. i would not even give them one star but i had to other wise i could not enter this post. More

Great experience Serena was very helpful and detailed on our options for our company van. She had a great attitude and super friendly it made the whole experience grea Serena was very helpful and detailed on our options for our company van. She had a great attitude and super friendly it made the whole experience great. More

Dyer to the rescue! Heading to Orlando and my 2014 Silverado's engine light came on and the truck went into reduced power. Dyer had my family back on the road in 2 hours. Heading to Orlando and my 2014 Silverado's engine light came on and the truck went into reduced power. Dyer had my family back on the road in 2 hours. Thank you! More