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Dwayne Lane's Skagit Ford Lincoln
Burlington, WA
8 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 8 reviews
November 13, 2024
The best car buying experience I've ever had. They went above and beyond to insure i was taken care of . They put me in a car when nobody else could (and I've tried many places before). The They went above and beyond to insure i was taken care of . They put me in a car when nobody else could (and I've tried many places before). They were patient and kind and showed the utmost integrity. They even had a play room for the kiddos to keep busy which made the process so much smoother . Thank you Troy, John, and Courtney. I truly appreciate everything ♡ More
by Vmbutterfly86
Employees Worked With
John browning, Troy Dutton, Courtney
April 20, 2024
Second great experience with Dwayne Lane's Skagit Ford. This is a very personal and relaxed car buying experience with solid pricing and all the service you could ask for. We'll be back! This is a very personal and relaxed car buying experience with solid pricing and all the service you could ask for. We'll be back! More
by Erik
Employees Worked With
Jack
September 11, 2023
Terrible customer service. Bought a brand new Transit van and they backed out of the deal that I had signed and put a deposit down because "some friend of the owner bought it Bought a brand new Transit van and they backed out of the deal that I had signed and put a deposit down because "some friend of the owner bought it the other day" Nobody has a clue about anything here. Massive waste of time More
by John Trapman
Employees Worked With
Sam Chase
May 23, 2023
Communication is very poor. Called last July about when recall parts would be available. Was told November so I called and was told that they would put me on a list as they wer Called last July about when recall parts would be available. Was told November so I called and was told that they would put me on a list as they were swamped. Called in April to check status, they would get back to me. Called three times last week, no call back, nothing. Called Frontier today and I am scheduled for service next week. I don’t trust someone that doesn’t follow through. More
by Escape
Employees Worked With
N/A
January 11, 2023
I would never recommend Dwayne Lane Skagit Ford to anyone. We brought it in for a standard tire rotation and oil change before we moved and the technician wrecked my husband’s truck. He claimed he put anyone. We brought it in for a standard tire rotation and oil change before we moved and the technician wrecked my husband’s truck. He claimed he put it into park and the parking brake failed. Then jumped into the truck to slam on the brakes and slammed on the gas, causing the truck to go through a glass wall. All our servicing history was through Dwayne Lane and there was never any indication the parking brake had an issue in the 4 years we owned it. And again, that isn’t why we were bringing it in. We advised them the repairs were rather time sensitive since we were moving across country. It took a week for their insurance adjuster to come out and then we never heard back from them about the status of the repairs. We called to inquire and we were told we were still waiting on the report from the insurance adjuster 2 weeks later. Let’s not forget to mention the significantly smaller vehicle they gave us for a loaner. We decided to sell the truck to them. That process was a nightmare and took over 4 hours, claiming they didn’t have anyone at the office to cut us the check and asked if we could come back a different day. We only ever dealt with the service manager in regards to the accident and “repairs.” Never had a call from a store owner or GM. On the date of the accident, several employees were coming over from other departments and laughing, as if multiple vehicles weren’t just damaged as well as an employee. Hands down the worst customer service we have ever had and the lack of professionalism is astounding. More
by Sandra Porter
Employees Worked With
N/a
August 25, 2022
Mark helped my buy my dream truck, They had a chance to sell it to other people for more than we agreed on, but they stuck to their agreement and sold it to me for the agreed price, this shows deep integri sell it to other people for more than we agreed on, but they stuck to their agreement and sold it to me for the agreed price, this shows deep integrity when a Dealership is willing to sacrifice profit to stick to their deal, I would highly recommend Dwayne Lane Auto Family!! More
by Rick
Employees Worked With
Mark Johnson
