Dwayne Lane's Chrysler Jeep Dodge - Service Center

I have never been able to call the service department and get someone to answer me, usually have to call a few times before anyone picks up and ive had instances where i've just had to drive in because its f get someone to answer me, usually have to call a few times before anyone picks up and ive had instances where i've just had to drive in because its frustrating. previously staff was pretty good but recently had the worst experience with Rachel M my service advisor who I had an issue with my back up camera showing a bluw screen, after getting an appointment 2 weeks out, it put me at 200 miles over the 36000 warrant mark in my truck and they wouldnt honor the warranty even if the issue happen before. After working with rachel, she was very rude and accusing me of tampering with my tailgate then she said well someone was tampering with it because the cord was loose. I explained the issue happen when i was driving and when I got home my back up stopped working, I provided my extended warranty info yet she wanted me to go find the phone number instead of her doing that. She also said even if i get it for her she cant do anything with it until monday and wont allow me to take my truck. i ended up paying out of pocket for something that should be under warranty just so i can get my truck. plus i didnt want to deal with a rude advisor so i will be taking all future services to another dealership More

Great service and quick to get things done with great availability. Would recommend the service department. availability. Would recommend the service department. More

The best service I have ever had from a dealership. Above and beyond my expectations Above and beyond my expectations More

Busy day so they were slow Service mgr tried to sell me a radiator flush new tires and brake fluid change. radiator flush new tires and brake fluid change. More

Service department was very friendly and professional. Making an appointment is difficult though. Overall experience was good. Making an appointment is difficult though. Overall experience was good. More

Service was efficient in checking out my recall on my jeep and getting me on my way jeep and getting me on my way More

I drove up to the Quick Oil Change and was greeted and checked in very efficiently. checked in very efficiently. More

Good customer service. Good service advisor. Easy to understand and very polite guy.. keep up the good work Good service advisor. Easy to understand and very polite guy.. keep up the good work More

Staff is helpful with answering our questions and is upfront in explaining costs. Switched from another dealership due to this upfront in explaining costs. Switched from another dealership due to this More

The service is always great and the people are friendly and helpful. The time given for completion of job is consistent to estimated time grouted. and helpful. The time given for completion of job is consistent to estimated time grouted. More