Dwayne Lane's Chrysler Jeep Dodge - Service Center

Great customer service! They were very helpful and accommodating. My service technician was knowledgeable and friendly and walked me through services they recommend. Honest and professional. Keep up t accommodating. My service technician was knowledgeable and friendly and walked me through services they recommend. Honest and professional. Keep up the great work! More

Fast and courteous employees. There is always time slots that work for my schedule. I do and will recommend Dwayne Lane in Everett any time. that work for my schedule. I do and will recommend Dwayne Lane in Everett any time. More

Reported an oil leak I initially took my 2015 Durango in for an oil change and tire rotation and advised the service tech that I noticed a minor oil/drip. He completed the I initially took my 2015 Durango in for an oil change and tire rotation and advised the service tech that I noticed a minor oil/drip. He completed the oil change and tire rotation and told me that I needed to schedule my car in for service for an entire day because of an oil leak around the front seal. I scheduled the work for the next available appointment. From the invoice there was numerous gaskets and seals that were changed out and service completed. I was elated to find out that everything was covered by my extended warranty. More

excellent service Love this place. Feels like home. The staff is very friendly and professional. We have been coming to this dealership for years and always get good se Love this place. Feels like home. The staff is very friendly and professional. We have been coming to this dealership for years and always get good service. More

Every time I walk into the Everett Dwayne Ln., Dodge I Ask for Jordan in service, why? She always provides top-notch service for the needs of my vehicle and my personal needs for travels back-and-for Ask for Jordan in service, why? She always provides top-notch service for the needs of my vehicle and my personal needs for travels back-and-forth to my day-to-day destinations, While the service of my vehicle is being completed. She always has a couple of upgraded services that she presents, not tries to sell. Her approach is friendly kind and considerate, which is why I bring my truck to Everett Dwayne lanes Dodge dealership. More

Service Writer Megan was the best. She was very personable and took care of all of my issues. This was my best dealer experience ever. personable and took care of all of my issues. This was my best dealer experience ever. More

excellent Everyone was very friendly and professional. I was met at the in the driveway and offered a latte after telling them what I needed. the waiting area w Everyone was very friendly and professional. I was met at the in the driveway and offered a latte after telling them what I needed. the waiting area was nice and clean and I waited in comfort. More

Service writer was knowledgeable and professional. Was vigilant of shuttle service, offered coffee and even explained what a great vehicle the 2020 models are. Service completion on time (actually 1 hr ea vigilant of shuttle service, offered coffee and even explained what a great vehicle the 2020 models are. Service completion on time (actually 1 hr early) More

Slimy malicious Service Department Took my 2016 Chrysler 300 there three times for Hard shifting especially when the tranny is warmed up quite a bit and specifically when downshifting f Took my 2016 Chrysler 300 there three times for Hard shifting especially when the tranny is warmed up quite a bit and specifically when downshifting from 4th to 3rd gear, (ended up being a faulty valve body that they didn't want to "find"). Every time I was given this xx answer "oh its just a software update, we need to flash the software". Every single time NOTHING changed (this was over 2 years and 30,000 miles!!!!). Most recently I took my car in for the hard shifting(would have been covered under warranty), a leaking water pump (under warranty), and a cracked thermostat (not covered under warranty). They call me back telling me that THE ONLY THING WRONG WAS THE ONE THING NOT COVERED UNDER WARRANTY the Thermostat according to them. I noticed that the mileage on my car was the exact same (meaning they didn't even bother to test drive it for the shifting issue) so I schedule a drive along with the Service Manager, and of course I am unable to reproduce the issue in the 15-20 minute I was to drive the car with him because the problem becomes more severe the longer I drive the car. When I explained the issue and how its been persisting for over 20k miles at that point the Service Manager looked me in the face and told me "well if you cant reproduce the problem there is nothing we can do". THAT'S THEIR FREAKING JOB NOT MINE!!! I got my keys and took my car to another dealership in Smokey point (Rairdons Chrysler jeep dodge), they listened to my concerns (actually took notes like a professional) and guess what?? Not only did they do their xxxx job by actually test driving the car and found the hard shifting right off the bat (they were able to find out that the transmission valve body was damaged, a $1,200 to $1,500 fix covered by my warranty) but they found that my water pump WAS leaking, and the thermostat was indeed cracked all fixed and taken care of by Rairdons of Marysville. Also they found out that my car had recalls that had not been taken care of, an issue Dwayne Lanes of Everett FAILED to notify or even attempt to service unethical and malicious at worst and gross incompetence at best. I have a mind to contact corporate and or the AG about this xxxx. More

Dwayne Lane the best They have serviced my jeep renegade since I bought it new two years ago. I’m moving to crossroads in Bellevue and really concerned about who will serv They have serviced my jeep renegade since I bought it new two years ago. I’m moving to crossroads in Bellevue and really concerned about who will service my Renegade. More