Dwayne Lane's Chrysler Jeep Dodge - Service Center

Dwayne Lane's Chrysler Jeep Dodge has a TERRIBLE customer service. If you can avoid them, do it. Save your patience and time. I'm waiting for the manager MARIO LOPEZ to reply to me, so I can understand what service. If you can avoid them, do it. Save your patience and time. I'm waiting for the manager MARIO LOPEZ to reply to me, so I can understand what happened with their service. More

jameson and bosh were both amazing at heloing me out with my car needs i always get treated like family when i come in without them I probably wouldnt be coming in here my car needs i always get treated like family when i come in without them I probably wouldnt be coming in here More

Took my vehicle to Chrysler to get it diagnose for a check engine light p0305 for misfire. Was told it needed a ECU. Ask if this was going to fix my car and it was confirm it would. $1500 dollars later check engine light p0305 for misfire. Was told it needed a ECU. Ask if this was going to fix my car and it was confirm it would. $1500 dollars later Didn’t even get to drive my car 60 miles after the ECU was replaced and check engine light came back on. Took it back in, was told it was a dead misfire on cylinder 5 due to rundown camshaft and lifter. quoted me a new long block for over $10k plus or can try attempt to fix for $5,700. talk to service manager asking for help since my car was not fix and was basically charged for nothing. He assure there was more codes that the ECU did fix which he didn’t show proof of. I knew that was the only code my car had when I dropped it off. Basically took my money and nothing was fix, do feel like they took advantage of me. Also communication was very little if any, I had to be calling since they kept my car there for almost 3 weeks to get a ECU installed that didn’t even fix my car. To top it off they offer me a job there…. No way I can work for a company that does not take care of their customers. More

The Folks here are helpful and courteous. BUT! I took my RAM 1500 in for the Tail Gate Recall I arrived at 8:00 a.m. and was told that the procedure would take approximately 20 minutes. I BUT! I took my RAM 1500 in for the Tail Gate Recall I arrived at 8:00 a.m. and was told that the procedure would take approximately 20 minutes. I took my free coffee to the waiting area and sat down. TWO HOURS later I inquired as to the status of my vehicle. Withing five minutes my truck arrived at the customer pick up area and no real explanation of the delay was offered. I think that had I not inquired I may still be sitting there waiting! More

I turned up without an appointment to get a possible oil leak checked out, they squeezed me in almost immediately as it was just a quick look not a full service. Determined that there was an issue, but I ne leak checked out, they squeezed me in almost immediately as it was just a quick look not a full service. Determined that there was an issue, but I need to schedule an appointment for that. Put my mind at rest at the time, will follow up with an appointment later. More