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Dwayne Lane's Chrysler Jeep Dodge
Everett, WA
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 377 reviews
February 01, 2021
Friendly staff, but ultimately didn't fix the problem. Was there for an oil change and a software update on my Renegade as the GPS is broken due to a known issue in the software. After 4 hours, they did Was there for an oil change and a software update on my Renegade as the GPS is broken due to a known issue in the software. After 4 hours, they did the oil change, but didn't reset the change oil indicator, and they only partially updated the software. They updated it 1 version, but not to the version that fixes the problem. Now I have a ticket up with Jeep to try to resolve the issue. More
by RenegadeJustin
Employees Worked With
Can't remember employee names, service front desk and staff at counter were very nice.
January 10, 2021
I have used two different Jeep dealers over years. This one is light years beyond the one I used first. This dealership worked and gave me everything I needed to complete the deal. Seems like the staff her one is light years beyond the one I used first. This dealership worked and gave me everything I needed to complete the deal. Seems like the staff here is ready for the long haul. In turn the staff there will be friendly, helpful and around for many years to come. Go in and at least check them out. Be sure to ask for Kyle Richardson and have him show you around. More
by Wrangler4life
Employees Worked With
Kyle Richardson
December 07, 2020
Not that I have many problems with my cars (all Dodge/Ram), I have had to use the services of Dwayne Lane's for repairs. Typically happy with the outcome; however, this time they went above and be Dodge/Ram), I have had to use the services of Dwayne Lane's for repairs. Typically happy with the outcome; however, this time they went above and beyond. The issue was immediately resolved and FAST. I got my car back the following day and works perfectly. If I didn't know better, I would think there was extra horsepower added, but it was a waterpump and serp belt. :) Thanks John and Alia. MRW More
by M1
Employees Worked With
John and Alia
December 05, 2020
I still think that the dealership should wash the car before returning it to the owner. Especially if they have just paid over 1000.00 in service. Everyone is talking climate change-there is just not on before returning it to the owner. Especially if they have just paid over 1000.00 in service. Everyone is talking climate change-there is just not one way to do climate change. There should be an answer. More
by launcntlV
Employees Worked With
Jordan
November 22, 2020
Everyone was very helpful and super nice. Took a car on a test drive and the dealer was not pushy about me buying the car. Just let me drive it and told me things about the which was nice. test drive and the dealer was not pushy about me buying the car. Just let me drive it and told me things about the which was nice. More
by jason_ellis2002
Employees Worked With
Kyle Richardson and Jordan Hughes
November 20, 2020
I took new truck in for oil change. The staff was nice and friendly. The service was quick and their staff were taking the needed Covid precautions to keep everyone safe. and friendly. The service was quick and their staff were taking the needed Covid precautions to keep everyone safe. More
by h_janderson
Employees Worked With
Hanna
November 18, 2020
Called dealer about minor routine service and they were able to take me in same day. Best part was that their price was way below other dealers. The free latte was a real plus. Nice people to deal with. able to take me in same day. Best part was that their price was way below other dealers. The free latte was a real plus. Nice people to deal with. More
by Wakman
Employees Worked With
W. Tanner
November 13, 2020
I've been trying to schedule some warranty work on our fleet of Promaster Vans, 3 voicemails left, 3 e-mails sent over the last 3 weeks and no response. fleet of Promaster Vans, 3 voicemails left, 3 e-mails sent over the last 3 weeks and no response. More
by emaynard
Employees Worked With
No one would return a call or email
October 27, 2020
Dwayne Lane's is a great dealership! Jordan is always friendly and makes me feel welcome. My Jeep has always been serviced by Dwayne Lane's. They have always done excellent work. friendly and makes me feel welcome. My Jeep has always been serviced by Dwayne Lane's. They have always done excellent work. More
by billjerri
Employees Worked With
Jordan
