Duval Honda - Service Center

Too Busy for my Business Long time customer (15+ years) of Duval Honda Service Department, but going elsewhere as I don't have time to wait 15-20 minutes for an indifferent se Long time customer (15+ years) of Duval Honda Service Department, but going elsewhere as I don't have time to wait 15-20 minutes for an indifferent service advisor. More

Beware of this Service Department I brought my wife’s Honda Pilot in for an oil change on 9/30/16 at Duval Honda. The vehicle’s mileage was around 31,000. I was brought into the serv I brought my wife’s Honda Pilot in for an oil change on 9/30/16 at Duval Honda. The vehicle’s mileage was around 31,000. I was brought into the service advisor’s (Tom Martin) cubicle to checkout as the oil change was about to be completed. I was greeted with a handshake, which made me knew something shady was about to happen. He told me the air filters were in need of replacement. This was surprising, being that I replaced them approximately 2-3 weeks ago. He also said the windshield wipers and transmission fluid needed to be replaced. There was nothing wrong with the wipers and the vehicle didn’t have enough miles on it for the transmission fluid to be replaced. I noticed my wife’s name was on the paperwork. I’m assuming they attempted the upsell technique because they thought they would be dealing with a female. As I was leaving the service department, I asked the service advisor what they found out about the filters. He said the tech was wrong and that he was in trouble. I find it hard to believe a tech would act on his own to mislead a customer. Work procedures are usually guided by someone at a higher level. I believe this is done at the advisor level or above. I noticed Mr. Martin’s cubicle was lined up with numerous “Service Advisor of the Month” awards. If he is considered the cream of the crop, I would hate to see how his counterparts perform. For someone that helped purchase two vehicles from this dealership in the last two years, I felt betrayed. I felt like we were being treated as if we purchased the vehicle from another dealership in the same city. Needless to say, this will be the last time our vehicle will be brought to this dealership for service. I advise anyone looking to service their vehicle at this dealership to proceed with caution! More

Non-vehicle purchase, service for oil & filter change. Everything went well; service great as always. John McKean is the best!!! All work was done within time for completion stated. Work also included mult Everything went well; service great as always. John McKean is the best!!! All work was done within time for completion stated. Work also included multi-point inspection, battery check, brakes check, cabin air filters check, belts & hoses, and top off of all fluids. More

Outstanding ! Tom is awesome ! Knowledgable Effective I only go to Duval Honda for service and I leave 100% satisfied I feel that he is honest and I highly re Tom is awesome ! Knowledgable Effective I only go to Duval Honda for service and I leave 100% satisfied I feel that he is honest and I highly recommend him Service guys take care of my Crz Thank you More

Service dept sucks Came in with mother to get a tire patched because it's under waranty took 2hrs for them to plug the tire not even patch it i could have done that myse Came in with mother to get a tire patched because it's under waranty took 2hrs for them to plug the tire not even patch it i could have done that myself in 5 min but would have voided the tire waranty do not recomend there service dept for anyone More

Excellent I have services here for years and always get excellent service. It feels like I'm seeing family when I come in. Chris and Tom are great I have services here for years and always get excellent service. It feels like I'm seeing family when I come in. Chris and Tom are great More

Great customer service Jesse is an excellent advisor. He was patient with all my questions and took the time to explain the work needed on my car. Jesse is amazing. Jesse is an excellent advisor. He was patient with all my questions and took the time to explain the work needed on my car. Jesse is amazing. More

Excellent service - Tom was great! Love the waiting area and the free wifi. Duval Honda has always taken excellent care of their customers and Tom is a pleasure to w - Tom was great! Love the waiting area and the free wifi. Duval Honda has always taken excellent care of their customers and Tom is a pleasure to work with. More

Oil Change I was completely satisfied with my service. I would recommend this dealership to my family and/or friends. I look forward to future purchases in the I was completely satisfied with my service. I would recommend this dealership to my family and/or friends. I look forward to future purchases in the future. More

Always Great I have been servicing here for years and always receive fast friendly service no matter how busy they are. The service staff always makes me feel welc I have been servicing here for years and always receive fast friendly service no matter how busy they are. The service staff always makes me feel welcome and appreciated. More