Duval Honda - Service Center

Great customer service. John could not have been more friendly & yet very professional. He explained everything so that I understood what needed to be done. friendly & yet very professional. He explained everything so that I understood what needed to be done. More

Everytime I visist Duval Honda to service my vehicles, I request Tom Martin. Mr. Martin does an excellent job reviewing any potential issues that may need addressed at time of service or within a time pe request Tom Martin. Mr. Martin does an excellent job reviewing any potential issues that may need addressed at time of service or within a time period related to my Hondas. Also Mr. Martin seems to really enjoy his work and is an excellent example of customer service. Looking forward to my next visit at Duval Honda and assistance from Mr. Martin. More

I found the service to be very professional. Ms. Medina was very attentive and willing to be of service. She was very courteous and a pleasure to work with. Karon Ivery was very attentive and willing to be of service. She was very courteous and a pleasure to work with. Karon Ivery More

My battery failed on a Saturday morning, I called service and was set up with an appointment within an hour. My battery was replaced and I went on about my weekend with minimal interruption. There was a fail and was set up with an appointment within an hour. My battery was replaced and I went on about my weekend with minimal interruption. There was a failure to pass along my message of approval for the battery installation which delayed the job by an hour or so, however Jesse took it upon himself to call me back when he had not had a response from me avoiding a lengthier delay. More

I needed to switch service providers. My previous Honda dealership was not listening to me, nor do I feel they were performing the work for which I was paying for. I had concerns about the safety of the ve dealership was not listening to me, nor do I feel they were performing the work for which I was paying for. I had concerns about the safety of the vehicle, and we have taken pride in keeping this vehicle serviced at all required intervals. My previous dealership patronized me when I came in for service - something that I take GREAT offense to. I know my vehicle, and I expect to be listened to. John did listen to me; in fact, he went above and beyond in making sure that I had options and full information to allow me the time to make the decision. I was provided with comfortable waiting accommodations - even caught a catnap. The vehicle required more work than expected, and John did everything in his powers to ensure I had the best deal and had to have expressed the work - because I had a Girl Scout troop waiting for me to go camping. I felt so much better about everything as I left, and I was confident the vehicle was safe for my precious cargo! Thank you for changing my mind about dealership service -- I think I have found a new home. More

Joe has been my service guy for many years and always receives high marks. He understands my needs and what I can afford to do. receives high marks. He understands my needs and what I can afford to do. More

I have used Duval Honda for service for many years. The quality of the work is always excellent. The price is always competitive. They are an outstanding dealer. quality of the work is always excellent. The price is always competitive. They are an outstanding dealer. More

Horrible service. Robbed my insurance company of around $5000 and still have not fixed damages... without a car for over a month now.. I do not recommend. $5000 and still have not fixed damages... without a car for over a month now.. I do not recommend. More