Duval Honda

My wife and I were in the market for a new Honda Pilot and had limited monthly payments and a trade we still owed a bit of money on. After visiting many Jacksonville/St. Augustine area dealerships with po and had limited monthly payments and a trade we still owed a bit of money on. After visiting many Jacksonville/St. Augustine area dealerships with poor experiences we were recommended to Renny Imperial at Duval Honda. Renny listened to what I was trying to accomplish and did some research and stayed in contact with me until I was able to come in to evaluate my trade. Upon arrival at Duval Honda the atmosphere was much less stressful than other dealerships and Renny was very professional and explained how the dealership conducts it's business in contrast to other dealerships. Joe Humphrey evaluated my trade and even included me in the process so I felt like it wasn't some big secret what was going on, and even didn't hold my car keys "hostage" like many other dealerships do.. Once the credit application and trade value were determined we looked into our options and Renny and Loren Gay worked with me to get us the vehicle we "really" wanted and in a price that I could afford. It exceeded my expectations! We are very happy with the car and especially the total experience, we never felt like we were being jacked around and we were treated with respect. I highly recommend Duval Honda and their staff to anyone looking to buy a car and be treated fairly and respectfully. Thank you! Alan and Sheri Blackman More

From the minute we walked in the door we were treated with respect and consideration. It was late on a Sunday afternoon and could have been a very trying time for all of us but Al and Mindy handled the with respect and consideration. It was late on a Sunday afternoon and could have been a very trying time for all of us but Al and Mindy handled the situation with grace and professionalism. We left feeling that we got what we had come for. Best leasing/buy experience I have ever had. More

My daughter bought a car through the Community First Credit Union sale of which Renny Imperial was one of the sales people for Duval Honda. She had gone to the Nissan Dealer cars first because I hav Credit Union sale of which Renny Imperial was one of the sales people for Duval Honda. She had gone to the Nissan Dealer cars first because I have been a Nissan die-heart for years and have owned 7 Nissans and bought 5 of those from the local Nissan dealer. The last one being a showroom car with all the options in 2010. However, I never saw any other cars or looked for anything other than Nissan. So I convinced her to go to them. That said, making a long story shorter: The first salesman from Nissan was rude. Switched to another one. He was unrelenting. In the process of completing paperwork on a 2013 Murado with 15k miles. So while she was working with them frustrated and after she went into the bank to apply for the loan, I started looking around and was introduced to Duval Honda. I looked at their "New" 2013 CR-V and fell in love with it. It had more options than the Nissan and cost less and they could provide the color she wanted. I told them she liked a black car and they brought it over. My daughter left the loan officer came out and looked at the car, which Renny brought over from the dealership. He explained every detail of the car to me and then when my daughter came out, took care to explain every detail to her. She was approved and Renny walked with her through the whole process of that. Then when the bank cut the draft and we would have had a to wait an hour or more to get in to see the Duval Honda finance manager at the bank site, Renny decided to take us to the dealership to save us time and we were processed and drove home quite happy. Renny also had the car detailed and filled with gas while we were in with the Finance Manger at the dealership and parked at the door waiting for us. He took care to make sure we knew how to work the lights and blu-tooth and cared for us like we have never been cared for before. I like that no-pressure way he had about him, which make me trust everything he has to say. It was the best car-buying experience I have ever seen. Reeny made us feel like he was doing more than selling us a car, he was establishing a relationship. He even let us give him a hug.LOL. I had to go back next day to pick up manual and second key and for my daughter and Renny was there ready and waiting with it and even went over some things in the quick manual with me to share. Great customer service. I hope he is an example of the rest of the dealership, i.e. service, parts departments. When I get ready to trade, I am going to Renny. I expect to trade in the next few months or at least when the credit union has their next sale. I will be referring my other friends and family to Renny and Duval Honda. More standard options on those Hondas and for less money! I checked the ratings on some of the models and I have fell in love with Honda. Thanks Renny. You made our car-buying experience a very good one. God bless. Martie Sherman More

The only reason that I gave a "great" rating is because "EXCELLENT" wasn't one of the options! I went to my credit union car sale with my mind made up to ONLY look at a certain car from a certain because "EXCELLENT" wasn't one of the options! I went to my credit union car sale with my mind made up to ONLY look at a certain car from a certain dealer that wasn't a Honda. My mom has gotten her last 5 cars from dealership that I had planned to purchase from. Long story short, the service was horrible but I was going to purchase the car anyway. On my way into the bank I noticed that my mom was talking to one of the Sales members from DUVAL HONDA. While I was sitting with the loan officer she came in and told me how nice the guys were at Honda and that she thought I would like the CRV better. The color that I wanted wasn't on the lot but RENNY brought one over from the lot to the bank for me! He went above and beyond, to make sure that I had the best experience. By the end of my day, my mom had decided to give Honda a try AND I was asking Renny if it was okay to give him a hug! I love my new CRV and Renny made all the difference. His EXCELLENT customer service has won me over. I'm a Honda girl now!!! Melissa, Jacksonville FL. More

Worked with Richard to get a new vehicle. Most of our interaction was done through email, and once I came in to buy, everything was rather prompt. Richard responded quickly to any questions I had, and wa interaction was done through email, and once I came in to buy, everything was rather prompt. Richard responded quickly to any questions I had, and was honest through the whole process. This is something that I had not experienced at 2 other honda dealers in the area. I would wholeheartedly recommend buying your next Honda at Duval Honda. More

Would recommend to others . Great service,straight Would recommend to others . Great service,straight forward pricing,service and personal commitment . Thanks Danny & John It was A pleasure doing busi Would recommend to others . Great service,straight forward pricing,service and personal commitment . Thanks Danny & John It was A pleasure doing business with the team of Duval Honda. Look forward to returning for service and seeing everyone.We appreciate We really appreciate the special time and effort Danny and John worked together to help us with our selection and service assistance More

I bought 2 cars. Marketing for a small car for the wife and the little FIT suited her great. And for myself i gave up my 370z nismo for a fully loaded accord coupe. Hmmm prestige too WOW...Thanks Hazel, Jo and the little FIT suited her great. And for myself i gave up my 370z nismo for a fully loaded accord coupe. Hmmm prestige too WOW...Thanks Hazel, Joe and rest of all the teams. More

My services at Duval Honda was wonderful. Mr. Richard Sweeney gave me excellent services. The time lenght was also great, because I spent less time with this experience at Duval Honda. This is my secon Sweeney gave me excellent services. The time lenght was also great, because I spent less time with this experience at Duval Honda. This is my second time buying a vehicle from Duval Honda and it was absolutely fabulous! I would recommend services to Duval Honda. The new T.V. Commerical says a lot for buying customers. Mr. Sweeney, keep up the good work. Job well done!!! I would also like thank Mr. Rafael Mejia for a job well done. Go Duval Honda!!! I would also like to thank Mr. Sal Santora for a job well well!!! Great services and a wondeful experience. I am enjoying my 2014 Honda Accord. Thanks Duval!!! My name is Kim Morris. I purchased my vehicle on last Monday 23 September, 2013. More

My overall experience was awesome. When I first stepped onto the dealership I was a little bit discouraged about buying my first car. Mr. Van Jones is a great salesman. He was honest with me, there was no onto the dealership I was a little bit discouraged about buying my first car. Mr. Van Jones is a great salesman. He was honest with me, there was no pressure to buy a car. He was a pleasant man and he was patient with me. His overall manners was great! I didn't get the car I wanted but Mr. Jones found me something better and that could fit in my budget and I wanted to thank him for that. He makes car buying easy. I would recommend Mr. Van Jones to my family and friends! More

This was my first car buying experience, and my husbands third. Quoting my husband "This was the best car buying experience i've ever had." We want to thank both Hazel and Patrick for helping us find the pe third. Quoting my husband "This was the best car buying experience i've ever had." We want to thank both Hazel and Patrick for helping us find the perfect car. We will always recomend you to our family and friends who are car shopping. More