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Duval Ford - Service Center

Jacksonville, FL

5.0
564 Reviews

564 Reviews of Duval Ford - Service Center

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January 11, 2025

yes, the service guy was great. he got in and out fast. thank great job. More

by Rhouston1924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Duval Ford responded

Duval Ford appreciates your 5 star review for our service team Rhouston1924.

January 10, 2025

Dalton was our service advisor, Dylan and Leo were the mobile technicians, Tammy called with the bad news (the amount to fix our vehicle), and Donna was the vallet. They were all so very nice to us, and More

by jmr020244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Wright, Dylan, Leo, Tammy
Jan 14, 2025 -

Duval Ford responded

Thank you jmr020244 for working with the Duval Ford Service team to get your vehicle up and running. We respect your time and work diligently every day to exceed your expectations.

January 09, 2025

I initially had issues when I brought my vehicle in for service, but the management team and technicians are doing their due diligence to fix the problem at no extra cost to me and I really appreciate this More

by brian.coxsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Tommy
Jan 14, 2025 -

Duval Ford responded

Duval Ford strives every day to reach 100% customer satisfaction. Thanks brian.coxsr for the 5 star recognition.

January 04, 2025

Very good customer care , work carried out very satisfactory , everything kept very clean, everybody very helpful More

by rayboozaman777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Law
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALISON BIFANI
Jan 06, 2025 -

Duval Ford responded

Thank you rayboozaman777 for sharing your 5 star experience with Allison and the entire Duval Ford service team. We strive for 100% customer satisfaction every day.

December 31, 2024

Duval Ford offered teachers a free mobile oil change. It was easy to book and they came to my work and took care of everything. It was easy and worked out great with my schedule! More

by CCalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Torbett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Negron
Dec 31, 2024 -

Duval Ford responded

Awesome to hear you took advantage of our 'Teachers Drive Us" program. Thanks CCalvo for providing the Duval Ford Mobile Service Team with 5 stars.

December 12, 2024

Good good good good good good good good good good good good good good good More

by brooks
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Duval Ford responded

Duval Ford accepts your 15 good 5 star review and counters with great appreciation for your continuing business Brooks.

November 23, 2024

I loved everything about Duval Ford. They did a great job in keeping me informed great job More

by Shotz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Duval Ford responded

The Duval Service First promise includes clear communications and excellent time management. Thank you Shotz28 for the 5 star recognition for the entire Duval Ford team.

November 09, 2024

Friendly staff and service was completed in reasonable amount of time. Also, received electonic notification when service was complete. The only suggestion for training purposes is the oil monitor system More

by rwhee11075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Duval Ford responded

Thanks rwhee11075 for the 5 star recognition for the Duval Ford service team. Your comments have been passed along to management.

September 12, 2024

I was pleased with the final result of my latest visit to Duval Ford. They stood behind their word to deliver superior service. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Duval Ford responded

Thanks Rod for providing Duval Ford's service department with 5 stars for your superior experience.

June 13, 2024

Friendly service . Job done right. I've been a customer for years and will continue to come back. More

by Larryboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan d
Jun 13, 2024 -

Duval Ford responded

Thanks Larryboy for your continued business with Duval Ford.

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