Duval Ford

Easy low pressure purchase Our sales associate was Sherrod and he was very flexible and accommodating. We went back and forth on several key accessories and he was very patient Our sales associate was Sherrod and he was very flexible and accommodating. We went back and forth on several key accessories and he was very patient with us. Overall he was a great guy and the dealership was completely low pressure, just there to help facilitate your purchase. More

Service Representative Was Great!! Mechanic not so much! Although I rate John Rohde at the top of the rating list, I cannot say the same about the individual who did the actual maintenance work on my vehicle Although I rate John Rohde at the top of the rating list, I cannot say the same about the individual who did the actual maintenance work on my vehicle. This comment is NOT directed at John Rohde in any way, as he is an exceptional Service Representative and I would much like to work with him in future. HOWEVER, with that said, I must express my dissatisfaction with the mechanic that serviced my Expedition. After having my vehicle serviced for an oil change and wheel alignment, the vehicle was brought to the front, at which time, it was relayed to me that the battery would need to be replaced in future as there was discharge on the positive connector. As I am a business owner and work very long hours, it makes it difficult for me to come in and I decided to have the battery changed at that time, so it was again returned to the shop. Once the vehicle was completed, I was on my way. Unfortunately, traveling at 75 mph down I-10, with a semi in my rear view, I suddenly noticed the oil cap was on the vent just behind the hood and it had been caught by the wind. Instinctively, I pressed my brake, and that caused the semi truck behind me to hit his brakes, which caused him to start to slide. I steered off the interstate onto the side of the interstate and fishtailed in the wet grass, at which time the oil cap flew off the hood and into a ditch full of water. Fortunately, I was able to keep control of the vehicle, and avoided being hit by the semi. I ended up having to wade through a ditch full of water to get the oil cap!!!! Needless to say, Bryan (service manager) received the FULL brunt of my anger when I called in. This was completely avoidable had the mechanic been more conscientious in his work. The vehicle had been back to the shop TWICE, and it strikes me that the oil cap was never noticed to be missing. My fear is that if the mechanics of your service department are that careless with an oil cap, what else are they being careless about? AGAIN, this has no reflection on John, as he was very professional. Bryan was also very understanding of my "temper tantrum" and was quick to assist and assure once he could get a word in edgewise. I RECOMMEND THAT YOU NOT ONLY HAVE YOUR SERVICE REPRESENTATIVES RATED, BUT THAT YOU ESTABLISH A RATING SURVEY FOR THE ACTUAL MECHANIC THAT WORKS ON THE VEHICLE. IT IS VERY DISTURBING TO KNOW THAT HAD I GAVE A LESS THAN PERFECT RATING ON THIS SURVEY, IT WOULD HAVE REFLECTED ON JOHN AND THE MECHANIC WOULD NOT HAVE HAD ANY REPERCUSSION. More

Dishonest from the top down Yesterday the vp here made a deal, today he said no won't do that deal. They told me I had til today to close it. Got my resources together for a big Yesterday the vp here made a deal, today he said no won't do that deal. They told me I had til today to close it. Got my resources together for a big fat lie. This is the guy in charge. Can't take his word. Who can you trust? A big waste of time, stressful, unpleasant experience. Can't recommend this company for anything they put out there. They advertised a vehicle/price, wrote the deal, was approved by the top guy then reneged. They tried to change the terms they presented. They claimed they are not responsible for their mistakes. The founder of this dealership must be ashamed of this behaviour. More

Great Experience Super easy buying experience. Negotiation was very professional and fast. Vehicle was better than expected and it was delivered detailed and full of Super easy buying experience. Negotiation was very professional and fast. Vehicle was better than expected and it was delivered detailed and full of fuel. Larry Beverly excellent to work with! More

THE BESTEST Chris and Joe were amazing! They are professional, but personable too. I felt comfortable working my deal with them. I'm very pleased with my purchas Chris and Joe were amazing! They are professional, but personable too. I felt comfortable working my deal with them. I'm very pleased with my purchase and experience at Duval Ford. More

Great service Met John for clutch replacement and he also recommended the replacement of the door latches which were recalled. I was given a rental car so that I wo Met John for clutch replacement and he also recommended the replacement of the door latches which were recalled. I was given a rental car so that I would not be inconvenienced. Very friendly and helpful. More

It was great We really enjoyed our experience at Duval Ford at Cassat Ave. The rep that my husband and I worked with was very helpful and not pushy. David "Gunny" We really enjoyed our experience at Duval Ford at Cassat Ave. The rep that my husband and I worked with was very helpful and not pushy. David "Gunny" Moore was courteous, polite and easy to work with as well as being well informed. What he didn't know he found out. He was able to help us with any questions we had. He gave us what we wanted. We love our truck and are very satisfied with what we bought. I would definitely recommend this dealership and definitely recommend David "Gunny" Moore as the rep to work with. Thank you very much. More

Satisfied experience This is the only dealership found the exact car I wanted for me among many dealerships I have contacted with. Besides, this is the lowest price outcom This is the only dealership found the exact car I wanted for me among many dealerships I have contacted with. Besides, this is the lowest price outcompeting their peers. More

A GREAT DAY AT THE DEALERSHIP I walk into the dealership and ask for a experience tall ball headed salesman, "why" well am six foot nine inches and ball headed and I felt we could I walk into the dealership and ask for a experience tall ball headed salesman, "why" well am six foot nine inches and ball headed and I felt we could connect. I was right 'Mr.Moore was outstanding he even try to give me his lunch ,that smelled great. yes I was there all day to purchase a truck and Mr.Moore took me on a tour of the facility and show me all the trucks new and used. Once again I enjoyed the visits and believe it or not he sold me a truck a new one when I walk in thinking used. I suggest that all salesman take a page from Mr. Moore he talk about his life ,family, motorcycle and most of the Ford Dealership wherein him and his wife are employed. I did not quite get the truck I wanted but I am truly happy with what I did get, so happy I drove around two hours after I left the dealership. Mr.Moore listens to me and was very concern about my needs, treat me with dignity and respect all day, I mean all day. in closing i just want to take a moment and thank you, thank you, thank you. More

Great experience The salesman was attentive and listened to what I wanted. He worked diligently and found what I was looking for and purchased for a great price. I was The salesman was attentive and listened to what I wanted. He worked diligently and found what I was looking for and purchased for a great price. I was really pleased. More