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Duval Ford
Jacksonville, FL
1,721 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,721 reviews
October 31, 2017
Outstanding Salesman David "Gunny" Moore ,the salesman, was informative, knowledgeable, honest and polite. He didn't try to push me into a buy, which I really appreciated David "Gunny" Moore ,the salesman, was informative, knowledgeable, honest and polite. He didn't try to push me into a buy, which I really appreciated. I told him that I was not interested in purchasing a Ford - I went to see a used Buick. The next day I came back and bought a Ford. That is great salesmanship! I am very happy with my Ford Edge. He was abundantly patient explaining the car's technology and values his customer relationships long term. The purchase is not the end, it is the beginning. More
by happyowner
Employees Worked With
David Moore
Helpful October 31, 2017
Best in JAX Larry was fantastic!! Our new Transit is just what we were looking for. We we given time to make a decision without pressure. Glad to be part of the Larry was fantastic!! Our new Transit is just what we were looking for. We we given time to make a decision without pressure. Glad to be part of the Duval family! More
by Mitch & Lisa
Employees Worked With
Zack in finance, Larry Beverly
October 29, 2017
Great people It was a wonderful experience. My husband and I have been looking to buy a car for several months, but we couldn't find a dealership that would give u It was a wonderful experience. My husband and I have been looking to buy a car for several months, but we couldn't find a dealership that would give us the right payments for the car we wanted to get. Taysha Diaz did the impossible to get us out of there with the Ford Focus we wanted, and the payments we wanted. they worked with us with a lot of patience, gave us a few options, and didn't pressure us at all. Her husband Jose Diaz handled the paperwork for us the day we picked up the car. They are very attentive to all the details, and a very friendly couple. We will recommend! More
by Lewis & Catalina Williams
Employees Worked With
Taysha Diaz, Jose Diaz
October 28, 2017
Fast and friendly service I brought my 2017 Explorer for first service. I was greeted in a prompt and friendly manner. The waiting area was clean and comfortable while I waited I brought my 2017 Explorer for first service. I was greeted in a prompt and friendly manner. The waiting area was clean and comfortable while I waited. Was quoted an hour or less and that was the case. Even with a free carwash! Also, my first service was free too. Nice! More
by Mrexplorer
Employees Worked With
Don't remember name.
October 27, 2017
Best deals and selections Meet Dark Knight. 2018 Ford F-150 Lariat. Even though it has the 2.7L twin turbo V-6, this still produces 310 HP and will throw you into the back of t Meet Dark Knight. 2018 Ford F-150 Lariat. Even though it has the 2.7L twin turbo V-6, this still produces 310 HP and will throw you into the back of the seat. It is black on black, heated and AC seats, panoramic sunroof, Apple car play, and much more. This thing is AWESOME!! I want to thank my friends at Duval Ford on Cassat. Alden, Mike Murdock, and Jose for a great experience. More
by Knautical2001
Employees Worked With
Alden, Mike Murdock
October 27, 2017
Extremely helpful Drew Scott was extremely helpful and excited to help me find my new Ford Vehicle. The dealership was beautiful and the options for my new truck were o Drew Scott was extremely helpful and excited to help me find my new Ford Vehicle. The dealership was beautiful and the options for my new truck were offered up front. It didn't feel like the usual car buying experience. I actually felt that every employee cared more about me getting the vehicle that I wanted at the price I wanted instead of just a quick sell. 5 stars. More
by Joshuascott1980
Employees Worked With
Drew Scott, Chris Hayes
October 26, 2017
Keeping a honest statement I just want voice my thoughts to the service department. I had no idea that our honest word does not mean anything in the country anymore. I have jus I just want voice my thoughts to the service department. I had no idea that our honest word does not mean anything in the country anymore. I have just purchase a used ford F-250 on 10-16-17. from Patrick Gordon (Thank you) for you patience. We both agreed that the truck was in need of tires. One on the truck already was slightly used. On the I owe you sheet the dealer gives to the customer stated tires which the salesman stated all four tires would be replaced. I had spoke with the salesman and stated he would be getting the paper work finished up and will be installing the new tires that morning . When I drove to the dealer ship I get wordfrom additional service member that I had not met because the one I was suppose to see was not there. Then I get word that you are getting 3 tires. I am exhausted with everything with this Dealer. Once the deal was made I had to turn round and Buy additional Key that was not included. 180.00 for key 80.00 for programming after tax 304.00. in addition no floor mats for the truck. No thank you Dealer I WILL BE GOING SOMEPLACE ELSE. More
by hammer00
October 25, 2017
Best price and service of any Ford dealers in Jax Duval Ford was the only dealership to step up and honor the corporate Ford email price I received on the Raptor. They were easy to work with and gave Duval Ford was the only dealership to step up and honor the corporate Ford email price I received on the Raptor. They were easy to work with and gave me the feeling that they wanted to sell me a truck without hassles and haggling. I would only buy my next Ford vehicle from Duval Ford, no where else! Tim Nash More
by Tnash
October 24, 2017
Superior Customer Service !!! I Just purchased a 2017 Ford F-350 and this dealership treated me like I was a Valued Customer !!! Warren treated me with the utmost respect and value I Just purchased a 2017 Ford F-350 and this dealership treated me like I was a Valued Customer !!! Warren treated me with the utmost respect and valued my time . More
by Adam Rohlman
Employees Worked With
October 23, 2017
Gunny was awesome. Bought two cars in two years from this David Moore at Duval. He gets Customer Service! We drove from Fleming Island after talking to three Ford deal Bought two cars in two years from this David Moore at Duval. He gets Customer Service! We drove from Fleming Island after talking to three Ford dealers with my new Fusion last year. This time, we just came to Duval Ford and whet to the same salesman and bought the Explorer limited. Gunny Moore made my wife feel comfortable in a stressful situation when buying a new vehicle. More
by K5thomas
Employees Worked With
David Moore
