Duval Ford

Honest and upfront Taysha was honest and upfront with everything she did and everything I asked for. After a week of trying to make a deal with my small town ford dealer Taysha was honest and upfront with everything she did and everything I asked for. After a week of trying to make a deal with my small town ford dealer and no progress I drove to duval ford and Taysha made it happen!! More

Professionalism and Courtesy at it's finest. Taysha Diaz, and her husband we're extremely helpful and professional. I cannot speak highly enough of those two. They exceeded every expectation of m Taysha Diaz, and her husband we're extremely helpful and professional. I cannot speak highly enough of those two. They exceeded every expectation of mine and would recommend anyone that visits Duval Ford to seek those two out personally. I will definitely come back and purchase my next vehicle at Duval solely based on my experience with them. More

King Ranch Nice truck. Decent price. Staff worked with me. Blah Blah blah blah, blah blah blah blah blah blah blah blah blah blah blah blah blah Nice truck. Decent price. Staff worked with me. Blah Blah blah blah, blah blah blah blah blah blah blah blah blah blah blah blah blah More

Best Car Buying Experience I walked in and was treated like a forever customer. The first car they brought around I purchased. I was able to buy under the "D" plan because of fa I walked in and was treated like a forever customer. The first car they brought around I purchased. I was able to buy under the "D" plan because of family and they explained everything step by step. I am a retired women and was treated with such respect, it was an awesome experience. More

Good People Kaya and Chris were the best the truck i picked out wasn't right so after taking the time to try and fix the problem which couldn't be fixed they got Kaya and Chris were the best the truck i picked out wasn't right so after taking the time to try and fix the problem which couldn't be fixed they got me in a different truck and was down the road a Happy customer (except I didn't get a Ford Tervis cup they were handing out to the employee ) LOL. Kaya was a joy to work with and very helpful. Aslo shout out to Randy for help with all the financing and paperwork More

BOUGHT NEW FORD EXPEDITION Great sales service. Staff was very helpful. Test drive went very well. The new dealership layout makes it easy to find the vehicle you are looking Great sales service. Staff was very helpful. Test drive went very well. The new dealership layout makes it easy to find the vehicle you are looking for. More

Busy Beavers At Work! The service department was JUMPING! There was really no way I thought, when I pulled up, I would be leaving in less than an hour! Forty minutes late The service department was JUMPING! There was really no way I thought, when I pulled up, I would be leaving in less than an hour! Forty minutes later, I was given my keys and heading home. Great job to everyone involved! More

Very professional, accomadating and patient Even though this is a high volume dealership, I felt a sense of personal one on one relationship with all involved. Never the old Salesman 101 that y Even though this is a high volume dealership, I felt a sense of personal one on one relationship with all involved. Never the old Salesman 101 that you still encounter at some dealers today. Sales persons Tino Lebron and Taysha Diaz showed professionalism, courtesy and patience beyond normally expected in such a bustling dealership. I was purchasing based on business needs, so it was very important that I achieve the best deal possible. And Duval Ford accommodated. Other Ford dealers fell way short to the point of insulting my intelligence. The purchased vehicle had a minor cosmetic issue that was resolved to perfection, with timely updates from the Service Writer John. Job well done all around. Thank you to all in Duval Ford. More

Competent Service When we first arrived no one seemed to be around to help us. Finally someone came out asked what we needed and he said he would get someone and we ha When we first arrived no one seemed to be around to help us. Finally someone came out asked what we needed and he said he would get someone and we had to wait a few more minutes. But, from there everything went great. Our service associate kept us informed of what was going on. The overall time was about what they told us. They ran the car through the wash which was nice. More

Brand New Car - Bad Brand in Tires We purchased a 2016 Ford Explorer last November on Black Friday from Duval Ford (#1 Dealer in Jacksonville). One of the best experiences EVER! Our ex We purchased a 2016 Ford Explorer last November on Black Friday from Duval Ford (#1 Dealer in Jacksonville). One of the best experiences EVER! Our experience started with Warren Hart (#1 Salesman) and we still have a relationship with him. We realized it wasn't about the sale for Warren, it was about building a long lasting relationship because he cares about his customers. We met Joe Singelton (#1 Mechanic) yesterday as he took the time to listen and guided us accordingly;' A MAN YOU CAN DEFINITELY TRUST! We have a peace of mind today because of JOE! Our service guy is David Leon who is a man of his word, if he says he will make it happy, he will. I recommend these guys to EVERYONE! Great customer service starts from the top and I have to say Richard Jordan is the reason why Duval Ford is the #1 Dealership in Jacksonville! It is understood that every customer leaves this location satisfied and Richard Jordan lives by this! I LOVE my Ford Explorer even more knowing I have partners at Ford that I can trust and will keep me safe on the road. Deneen Baldwin More