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Duval Ford
Jacksonville, FL
1,765 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,765 reviews
April 10, 2012
This is the second vehicle I've bought from them. They This is the second vehicle I've bought from them. They gave me many options for financing. They found me the car I wanted in the color I wanted very This is the second vehicle I've bought from them. They gave me many options for financing. They found me the car I wanted in the color I wanted very fast.Everyone was very nice, they even set my Sync up for me. Thank You Duval Ford. More
by karenac56
Employees Worked With
David (Gunny) Moore
March 30, 2012
Went to this dealer passing multiple other Ford dealers, and they now have a customer for life. The professionalism and customer service are second to none. and they now have a customer for life. The professionalism and customer service are second to none. More
by Hihorse289
Employees Worked With
Mike Cohran
March 24, 2012
Gunny was very patient with customer,answer all my questions and went out of his way to put me in a new car as easily as possible.I feel the rarings I have given are fair and accurate questions and went out of his way to put me in a new car as easily as possible.I feel the rarings I have given are fair and accurate More
by refm38
Employees Worked With
gunny
March 24, 2012
Everyone was very friendly and kept us informed as to what was done. The service department always does a great job and is very quick and efficient. what was done. The service department always does a great job and is very quick and efficient. More
by Alleykats95
Employees Worked With
Colby
March 13, 2012
We are long time Duval Ford customers. We have purchased We are long time Duval Ford customers. We have purchased 6 vehicles from them and have never been disapointed in the quality of their service. Thi We are long time Duval Ford customers. We have purchased 6 vehicles from them and have never been disapointed in the quality of their service. This was the first time we have made a purchase via the internet. We found Mr. Cohran to be very fair and helpful as we made our trade. More
by johnsons5
Employees Worked With
Mike Cohran
March 13, 2012
Came in for my oil change and tire rotation. As always was greeted warmly and kept apprised of the work. Wait time was not to bad for mid-morning on a Saturday (1 1/5 hours) Great job as always! was greeted warmly and kept apprised of the work. Wait time was not to bad for mid-morning on a Saturday (1 1/5 hours) Great job as always! More
by JaneRJones
Employees Worked With
Colby
December 03, 2011
I have bought a lot of cars in my life. Without question, I have bought a lot of cars in my life. Without question, dealing with Mike Cohran at Duval Ford has been the best experience that I have ever had a I have bought a lot of cars in my life. Without question, dealing with Mike Cohran at Duval Ford has been the best experience that I have ever had at a car dealership. Most of my experiences at a car dealership have not been very positive. He is professional, extremely knowledgeable and is a no nonsense individual that knows how to provide superior customer service. Both my wife and I were very impressed by Mike and highly recommed him to anybody who is looking to purchase a new car at a fair and reasonable price. We will definitely be going back to Mike for any future car service issues or to make any additional car purchases. More
by regis a garcia
Employees Worked With
mike cohran
September 30, 2011
Not sure what to think...Mr. Moore called and said I was approved, but when I got there...guess what...paperwork hadnt even been submitted to bank. I gave this dealer two days of my time, kept re-submitting approved, but when I got there...guess what...paperwork hadnt even been submitted to bank. I gave this dealer two days of my time, kept re-submitting the same paperwrk over and over..When I finally sat down with finance guy, he stated no one leaves a dealership with an actually approval(We only go by what the computer puts out, a person will look at it later), which means weeks from now, Duval Ford could ask for the car back or the customer could get a much HIGHER interest rate.. This is unprofessional and bad business! Especially if a trade in is involved. More
by Gatorgurl25
Employees Worked With
Chris Smith/Dave Moore/James
March 13, 2011
Mr Cruzado was rude we had a car show cert he would not let us test drive just scribbled a code my son asked to use a pen he said I am not giving you anything. He was one of the workers who blocked our car let us test drive just scribbled a code my son asked to use a pen he said I am not giving you anything. He was one of the workers who blocked our car in and told us we would have to wait and he went to the restroom. My 8 yr old has been thru 11 surgeries just got out of the hospital and was crying and upset he did not need that added stress in his live. More
by willard creech
Employees Worked With
antonio cruzado
December 23, 2010
Dwyane, who is supposedly the go to guy for Super Duty trucks, was EXTREMELY rude to me, he talked to me like I was an idiot and like he knew all the answers. What was funny, was when it came to actually trucks, was EXTREMELY rude to me, he talked to me like I was an idiot and like he knew all the answers. What was funny, was when it came to actually knowing parts and stuff about the truck, he claimed he 'didn't know, and wasn't a mechanic' yet he expected me to do his job for him. He never spoke an ill word or gave my husband the attitude he gave me on the phone, which leads me to believe he has some superiority complex when it comes to women. He quoted me a price of $600+ dollars for a repair. I called a guy who isn't a 'Ford certified' tech and he did the SAME job for $160?? How is it possible they could be THAT far off? Then, not only did he fix it for $160, he actually found what the real problem was with the thing all in one day, somehow this 'Ford certified' top dollar guy couldn't find that in a week's worth of 'diagnosing'?! When I confronted Dwayne about it, he basically said 'ok, uh huh' totally brushing it under the rug. I made several attempts to contact Ed Roberts who is Dwayne's boss to tell him about the problem, and apparently customer service isn't in his job description cause he never found the time to call me back. I received a call from an employee, a very nice woman, who took my statement about the problem and assured me she would have Ed Roberts call me the next day. I still, 2 weeks later, have never heard from the guy. I called the tech who had done the repairs and he quoted me a price of around $250 for the repair of the actual problem. I miraculously, got a phone call from Dwayne a day later and he quoted me for the same job, around $80. Which leads me to believe one thing, his boss or someone higher than him told him to quote me cost of the part to 'please me and get rid of me'. They will turn around and file a seperate claim on the part along with labor and make back the money they lost. I ONLY brought my truck to Duval Ford because Dwayne told me it was still under warranty, then once it came to giving me a price, magically it no longer was. I know better than to take any vehicle to a dealership for customer paid repairs, they screw you on the price and the markup for their gifted techs is unwarranted. If you have a Super Duty and you MUST deal with Duval Ford's service dept...ask for someone other than their 'expert'. More
by flmama23
Employees Worked With
Dwayne
