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Duval Ford

Jacksonville, FL

5.0
1,765 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,766 reviews

June 09, 2012

YEAH!, Thanks to Tino my family has a new vehicle! My wife and children are thrilled. Especially my 17 year old daughter who is learning to drive and didn't like driving our van that I traded in. She's t More

by bdegu001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 11, 2012 -

Duval Ford responded

What a great review! Thank you for taking the time to let us know how happy you are with Tino and Duval Ford. Tino works hard to make sure every one of his customers are truly "Completely Satisfied". Please contact either Tino or myself if there is anything we can do for you in the future. Best Regards Dan Hodges General Manager

June 08, 2012

I was very pleased with my experience. Did not have the car I was looking for but actively looked for it until they found the one I wanted. They were not pushy but were always readily available at my conv More

by Sirhc7897
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2012 -

Duval Ford responded

Thank you for your kind remarks. Finding the right vehicle is the hardest thing about buying a new car or truck. Purchasing a new car or truck should be fun. I am glad we were able to help you find the right vehicle. Please do not hesitate to contact us if we can help you with anything in the future. Best Regards Dan Hodges General Manager

June 06, 2012

Arthur Miller was fantastic. Made car buying enjoyable. Would definitely reccomend him to a friend & will certainly return when we are ready to buy another. More

by Kasady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur Miller
Jun 06, 2012 -

Duval Ford responded

Thank you for the outstanding review. I will let Arthur know how much you enjoyed working with him. We strive to provide great customer service and make it easy to do business with Duval Ford. We look forward to earning your business over and over again in the future. Please contact either Arthur or myself if there is anything we can do for you. Best Regards Dan Hodges General Manager

June 05, 2012

This is a late review. Didn't know about the review program. I have purchased many cars/trucks from Duval Ford due to the outstanding people that work there, especially Antonio Riberio. In Dec of las More

by bermuda83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 06, 2012 -

Duval Ford responded

Kind words are never late. Thank you for taking the time to tell us about your experience last Dec. It is great to hear that Antonio and our team were able to make your visit a positive and rewarding experience. Please do not hesitate to call if we can help with anything in the future. Kind Regards Dan Hodges General Manager

June 05, 2012

Great experience! Ashely was wonderful and accommadating in making sure we were shown what fit our expectations. He was not pushy or demanding and was very patient with showing several vehicles before we fo More

by debbarwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 05, 2012 -

Duval Ford responded

Thank you for taking the time to write this review. At Duval Ford we value our customers and want them to have the best possible experience with our dealership. We appreciate your feedback and hope you will stop by and see us again soon. Best Regards Dan Hodges General Manager

June 05, 2012

Hi, We went to Duval Ford to look at the new Edge and had not really decided to buy. However, Darlene Graham was friendly and attentive. She answered all of our questions in a professional way. She knew More

by bendar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 06, 2012 -

Duval Ford responded

Thank you for writing this review. We are happy that Darlene was able to earn your business. Enjoy your new Edge and be sure to contact us if there is anything we can do for you in the future. Best Regards Dan Hodges General Manager

June 05, 2012

My son was in need of a vehicle after suffering a loss in an accident. Since I have done many purchases with Duval Ford, it was simple to go back and help my son purchase a vehicle. Between the great servi More

by bermuda83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Milton
Jun 06, 2012 -

Duval Ford responded

Thank you for sharing your experience with our dealership. We strive to make every customer's visit a positive and rewarding experience. I will be sure to let David, Antonio, and James know how happy you were with their assistance on your son's purchase. We hope your son enjoys his new vehicle. Please do not hesitate to call if there is anything we can do for either you or your son. Best Regards Dan Hodges General Manager

June 03, 2012

We were thoroughly impressed with Malcolm's attention to detail and his helpfulness during and after the sale. Malcolm was very accommodating and friendly, in my opinion, he is the hardest working sales pe More

by gardinerb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hodges, Malcolm Daigle
Jun 04, 2012 -

Duval Ford responded

Thank you for your kind remarks. Malcolm truly is a hard working salesman. His attention to detail and desire to find the perfect car for his customers results in glowing reviews day after day. Please do not hesitate to contact us if we can help you with anything in the future. Best Regards Dan Hodges General Manager

June 03, 2012

Colby is awlays a wonderful help anytime i go to ford for service. The people are amazing the service is great and the prices are the best in town. I wont take my truck any where else for service and that sa More

by JustUs1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby Clarke
Jun 04, 2012 -

Duval Ford responded

Thank you for writing this review and your recommendation of our service center. Colby will be glad to hear about your glowing remarks. Please do not hesitate to contact us if we can help with anything in the future. Best Regards Dan Hodges General Manager

June 01, 2012

i call duval ford in ref. to a 2005 for expedition, i made a appointment the next day and was welcome by michele cuartero, very nice and courtious. she ask us what we were interested in looking at. She t More

by artie1049
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 04, 2012 -

Duval Ford responded

Thank you for taking the time to write a superb review. It is always good to hear when one of our staff delivers great service to our customers. Best Regards Dan Hodges General Manager

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