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Duval Ford

Jacksonville, FL

5.0
1,766 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,766 reviews

June 24, 2012

Warren went above and beyond to make sure i left with a vehicle and I am so grateful for that. He made me feel that my input was valued. I will recommend duval Ford to everyone i know More

by tipcook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 04, 2012 -

Duval Ford responded

Thank you for letting us know what a great job Warren did in assisting you to find a new vehicle. Please contact either Warren or myself if there is anything we can do for you in the future. Kindest Regards Dan Hodges General Manager

June 21, 2012

Everyone was very nice. Susan was very friendly, through with explaining features. Dan and James work to get the numbers for my purchase. Darlene stepped in and help when Susan was not available. All did a More

by Robert08022000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Hodges
Jun 22, 2012 -

Duval Ford responded

Robert "WOW" what a great review. It takes a great team to run a dealership and it looks like just about everyone chipped in to make your buying experience one to remember. Thank you for taking the time to let us know. Please feel free to contact any member of our team if you have any questions or concerns in the future. Best Regards Dan Hodges General Manager

June 20, 2012

What an experience we had a Duval Ford. We worked with Jim Brown, who was excellent to work with and very patient. My hubby and I went there on 6/17/12 to purchase a truck. The service we got was phenon More

by suzziecue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Brown
Jun 20, 2012 -

Duval Ford responded

Sue No Sue-"YOU ROCK"! Thank you for a fantastic review. Jim Brown is one of our senior sales staff and we are happy to have him on our staff. I am glad that he was able to deliver a superior sales experience for you and Kevin. Our goal is always to assist our customers find the right vehicle, a vehicle that fits their budget, in as quick and efficient time as we can. Please contact either Jim or myself if you have any questions or concerns in the future. Kind Regards Dan Hodges General Manager

June 17, 2012

James handled the warrentee service quickly and kept us informed of the process. He did GOOD! So far it appears the transmission is now operating correctly. More

by pwhampton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Netherland
Jun 18, 2012 -

Duval Ford responded

Thank you for another excellent review of our service department. James Nethereland is one of our senior advisors. Keeping our customers informed on the progress of their repairs is one of the most important jobs for our service advisors. Jame's attention to detail makes him one or our customer's favorite service advisors. Please contact either James or myself with any questions or concerns you may have in the future. Best Regards Dan Hodges General Manager

June 15, 2012

The service I received at Duval Ford and with the Warren was great. I never thought I would be able to purchase a new car but some how they all managed to place me in a vechile. The 2012 Ford Focus is a gre More

by vickiem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 18, 2012 -

Duval Ford responded

Thank you for a wonderful review. We are proud to have Warren on our sales staff. His concern for his customers well being creates a relaxed shopping experience. The Focus is a great vehicle that will give you years of excellent service. Don't forget that your first oil change and inspection is free. We will contact to schedule a appointment in the next few weeks. Please contact either Warren or myself if you have any questions or concerns in the future. Best Regards Dan Hodges General Manager

June 15, 2012

Darlene was awesome! She talked me into buying a new 2013 Mustang GT while I was leaving the service department. I'm so glad that she did. I love my new car. Thanks Darlene!!! You rock! More

by jaxdthompsonjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 18, 2012 -

Duval Ford responded

Darlene is awesome! Darlene is a fine addition to our sales staff. I am glad that Darlene was able to find just the perfect Mustang for you. Please contact either Darlene or myself if you have any questions or concerns. Kindest Regards Dan Hodges General Manager

June 11, 2012

he provided us with the right truck for the price range i was interested in. He always had a smile on his face and was very considerate about what i wanted. All around best experience buying a car. More

by jeff123456789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Daigle
Jun 14, 2012 -

Duval Ford responded

Thank you for the fantastic review. Malcolm is one of our senior sales consultants. His attention to detail and desire to make his customers completly satisfied always provides a good sales experience. Please contact either Malcolm or myself if there is anything we can do for you in the future. Best Regards Dan Hodges General Manager

June 10, 2012

I live 2 blocks from Mike Davidson Ford and had a horrible experience there, and friends of mine originally said Duval Ford wasn't much better. WRONG!! I work in the industry and have bought MANY veh More

by cspro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2012 -

Duval Ford responded

Thank you for giving Duval Ford the opportunity to earn your business. I am glad that Matt was able to give you such a great buying experience. Please call on either Matt or myself is there is anything we can do for you in the future. Best Regards Dan Hodges General Manager

June 10, 2012

I have been a Duval Ford customer for over 30 yrs and have had a good experience each time I brought my Fords in for service or when it was time to purchase a new model. They have always kept me abreast More

by roymar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 11, 2012 -

Duval Ford responded

Thank you! What a wonderful review. I am happy that you gave us another opportunity to earn your business. I am ecstatic that our new staff was able to deliver customer service that will keep you coming back. Our staff is committed to delivering a better buying experience to each and every one of our customers. Please look me up on your next visit. I would like to thank you personally for blessing Duval Ford with over 30 years of your business. Best Regards Dan Hodges General Manager

June 09, 2012

We were very pleased with our experience. Omar was extremely friendly and made our buying experience easy. We will definitely recommend Duval Ford to our family and friends. We now know that when we a More

by mannyjenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 11, 2012 -

Duval Ford responded

Thank you for writing this review and your recommendation for Omar. Omar is one of our newest sales professionals. His smile and easy going manner will take him far in this business. Both Omar and his customers appear to be having fun. Please do not hesitate to contact us if we can help with anything in the future. Best Regards Dan Hodges General Manager

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