Duval Ford

This was the best experience by far that I have had buying a new car. Kenny was very informative and took the time to explain the differences in the models I was considering and was very easy to talk w buying a new car. Kenny was very informative and took the time to explain the differences in the models I was considering and was very easy to talk with.He found the right car for me that met all my requirements . I would highly recommend using him for any future purchases. More

When I walked into the dealership, at least five people said "Hi". This was awesome because it sets the atmosphere. And it seems like a great place to work if everyone is smiling and friendly. This leav said "Hi". This was awesome because it sets the atmosphere. And it seems like a great place to work if everyone is smiling and friendly. This leaves an impression on the customer. Joseph did a very good job at selling me this car. He wasn't pushy, but at the same time closed the deal! I haven't bought a car for 12 years, so I thought the process would be really complicated, but he streamlined the process. Before I knew it, we were done with the paperwork. He's very polite and professional, and consumers notice these details. Also, I walked into the dealership already knowing what I wanted. It was a used car. So Joe didn't try to push me into a new car and I really appreciated this. I would definitely recommend him to friends, mostly because pushy "salesman" are so annoying, and he is relaxed and professional. More

My husband and I have purchased a few new/used vehicles My husband and I have purchased a few new/used vehicles in the past 12 years, and our experience with Duval Ford and Joe Singleton were by far the b My husband and I have purchased a few new/used vehicles in the past 12 years, and our experience with Duval Ford and Joe Singleton were by far the best we have ever had!! Joe was friendly, helpful and did not pressure us for more than we advised him we could do at the beginning of our conversation. This was the most painless and professional process we have ever had when it came to buying a car. We have already begun letting our friends and family know about Duval Ford and Joe. Looking forward to a long relationship with Duval Ford. Sincerely, S. Chambers More

Greeted by a friendly sales person (Tino) who wasn't pushy, just positive and friendly. Asked about the E350 van and moments later I received a carfax and the keys. He quoted low and high purchase pric pushy, just positive and friendly. Asked about the E350 van and moments later I received a carfax and the keys. He quoted low and high purchase price for the van. I explained that I also had a trade-in and he immediately explained the policy for 2 estimates from auto trader online and theirs. (they always go with the highest estimate) After a test drive, I returned and the estimate was done. We sat down and put all numbers on paper and Chris Smith explained options for financing but I was already pre-approved. Tino drew up required paperwork and explained that the financing manager Chris Hayes had to complete the rest of the paperwork and it should take about 30 minutes, meanwhile he would get the van detailed while we waited. (which he did). Very pleasant and stress-free process. Chris Hayes was very thorough and had me finished with paperwork about 20 minutes later. Tino also explained that Vince (Toy Manager) was not in but would complete all requests the next business day by setting up appointments. No pressure, no haggling just good customer service from all. More

Great service, helpful people. Would buy a car from here again. Have purchased all of my cars from this dealership. Close to home and good cars. again. Have purchased all of my cars from this dealership. Close to home and good cars. More

Let me tell you I had the BEST time today! Joe was so Let me tell you I had the BEST time today! Joe was so awesome! He took so much time with us I felt like I was at home. He answered every question an Let me tell you I had the BEST time today! Joe was so awesome! He took so much time with us I felt like I was at home. He answered every question and made us laugh the whole time. Antonio was just as great. He remembered us from the last car we got from you guys. He met us at the door to shake my hand and had the best attitude. Then we met Vincent wow talk about feeling like family. I feel like I have known him forever now. Finally it was time for the dreaded paper work and that’s where Mathew came in. It was a breeze. He made everything so easy and explained it all. If there is anyone looking for a new car I would not tell you to go anywhere else other than Duval Ford. But to get the Full Effect you need all of my guys. Joe, Vincent, Mathew, and Antonio all make you feel like you were sitting around your dinner table enjoying your day while still handling business. Thanks Duval Ford for having such wonderful team members! More

Bought a 2012 Mustang GT from Joe Singleton today. Of the ten or so cars I have previously purchased this was by far the easiest and most enjoyable. Thanks Joe. ten or so cars I have previously purchased this was by far the easiest and most enjoyable. Thanks Joe. More

Wonderful experience from start to finish. Thom did a fantastic job explaining all the options available and helping us choose which F 150 was best for our needs. It was great to not feel any pressure, b fantastic job explaining all the options available and helping us choose which F 150 was best for our needs. It was great to not feel any pressure, but be able to make decisions in a relaxed environment. Chris did a fantastic job explaining all the options in finance. This was the best car buying experience ever. We will definetly reccomend Duval Ford to everyone we know! Thanks for such a great experience. More

Mr.Lebron was very helpful in his presentation of the product. With Mr. Riberiro they were very aggresive in searching for the correct package on a F150. MR. Chri Smith was very helpful in find us a ver product. With Mr. Riberiro they were very aggresive in searching for the correct package on a F150. MR. Chri Smith was very helpful in find us a very aggreeeable intrest rate. We have had a good relattionship with Duval Ford in the past and we hope it will continue. More

I live in Savannah, GA. It is about two and a half hours away from this dealership. There are about 40 dealerships locally and probably hundreds between us. i found the Jeep i was looking for on Cars.com an away from this dealership. There are about 40 dealerships locally and probably hundreds between us. i found the Jeep i was looking for on Cars.com and it was a Jeep Wrangler X located at Duval Ford. i had been talking to several dealerships prior to calling Duval. When i called a Jim Brown. It was refreshing to hear a car salesman not pull the ole "just come on in" or "i cant really tell you anything until you get here" tricks. Being a buyer from several hours away, Jim actually encouraged me to NOT drive down until we had something in writing from them because he did not want me to waste my time or money. We managed to handle everything via email and phone. This was shocking! Well, the Jeep i wanted to buy from Duval was priced a tad out of my budget, but very competitive with the rest of the market. That is when Jim explained to me Duval's pricing system. Sometimes prices go up a little, sometimes they go down a little. They actually price thier cars based on daily market value, instead of putting some ridiculously high number on there just "negociate" down if the buyer is smart enough to do so and if not the buyer gets ripped. I felt from the very second he picked up the phone that he had MY best interest in mind. it almost seemed as if he was my agent or attorney fighting for me to the dealership not the other way around. Nonetheless, i could not afford the Jeep. i went on to look at other dealers and just felt like i was being taken for a loop. i received a email from Jim saying my Jeep of interest was down in price a bit, but still beyond the thresholds of my budget. Four weeks passed and i received a personal phone call from Jim saying that the Jeep i wanted was actually at a point to where i could purchase it and stay in my budget. If i was still in the market, we should talk. Jim was professional, funny, and made the car buying experience an absolute pleasure. Needless to say, Jim (keeping his word) emailed me a complete Purchase Agreement with a signature and promised if i made the journey South nothing would change. I drove down Saturday, test drove the Jeep, handed him the deal that was emailed and the only one thing changed. You see, after i had hung up the phone with Jim late Friday night after agreeing on an interest rate and price, something funny happened. When i got to the dealership to sign the papers, the interest rate was not correct.......it was lower!!! Apparently, Jim and the staff at Duval Ford went to bat with the banks, while i was driving to Jacksonville that morning still trying to get me a better deal even though we had already agreed on a deal. And they did! I promise, it is in anybody's best interest to deal with these folks. Going foward, i will call Jim and Duval Ford for any vehicle related purchases in the future. The five hour round trip is an insignificant inconvenience compared to the treatment you get when dealing with these guys. As a matter of fact, i will be driving back down there soon to purchase new rims for my wife's Expedition Limited rather than staying in town to buy. Thank you Duval Ford for all that you do! More