Duval Ford

Joe was the best. He was patient, kind, and very respectful. He knew what he was doing and didn't try to scam me in no way. Would I recommend him? Definitely! Not to mention he got me in a vehicle respectful. He knew what he was doing and didn't try to scam me in no way. Would I recommend him? Definitely! Not to mention he got me in a vehicle when I least expected. Thank you Joe!! More

Can only speak to their used car sales. I live in Atlanta area and found a 1997 Mark VIII at this dealership. They were very helpful in getting pictures so that I could check out the car long distance. I als area and found a 1997 Mark VIII at this dealership. They were very helpful in getting pictures so that I could check out the car long distance. I also asked if the car had gone thru and inspection that verified everything was in working order and was told yes this car was owned by service manager's father so everything was good. Flew down to pickup the car and it looked very nice (and still does). Drove it around for a mile or so and didn't notice anything bad other than electric tilt on steering wheel did not work and later found out the cd changer also doesn't work. So we finished the deal and I proceeded on my drive home. All was fine until I ran into heavy rain. When I would apply the brakes with any force at high speeds the car pulled violently to the left and then on release overcompensated coming back right. This was 200+ miles into my trip home so I continued driving super careful. I immediately took the car to a local ford dealer the next morning and they said the car need front brakes due to a caliper locking up and also needed basically a new front suspension. SO BUYER BEWARE OF DUVAL FORD ESPECIALLY IF THEY TELL YOU THE CAR WAS INSPECTED!! I sent an email that day to both the salesman and the GM and never heard a word. More

Larry was awesome, I pretty much bought the car over the phone. Larry sent me Pics I requested that I could not see from their site. Very good communication, he got me a great deal on financing and on the phone. Larry sent me Pics I requested that I could not see from their site. Very good communication, he got me a great deal on financing and on the price listed from their website. Larry and Duval Ford is highly recommended. Definitely worth the drive from Tampa Bay to Jacksonville for my car. More

This has been the best experience I have had purchasing a vehicle. I was very pleased with the no haggle price. My trade in vehicle was assessed and an offer made quickly. Joe Singleton introduced himself an vehicle. I was very pleased with the no haggle price. My trade in vehicle was assessed and an offer made quickly. Joe Singleton introduced himself and I told him what I was looking for in a vehicle. He took me right to the trucks I had in mind. Joe was very knowledgable and answered all my questions. I chose the second vehicle shown and we went back inside started the process of purchasing. Joe had a stack of paper work ready and passed of to Chris Hayes. Chris explained everything and asked several times if Joe had explained different items. The staff was very professional and the process was fast and easy. More

I met with Tino and also interacted with Chris and Matt. They were all very friendly and informative and were able to find a car that met my needs. I was treated with far more respect than I had received at They were all very friendly and informative and were able to find a car that met my needs. I was treated with far more respect than I had received at other dealerships where I was talked down to because of my (younger) age. Tino made an effort to make sure all the information he gave me was accurate, which I really appreciated, and also gave me a tour of the dealership, which was really cool to see. More

I was very satisfied with the person who helped me. He made sure I left a happy customer everytime. Thanks for such a great experience! made sure I left a happy customer everytime. Thanks for such a great experience! More

Had such a great exeprience last time that I had to come back. I was treated great and the service Malcolm provided was amazing. Would definetly recomend this dealer to anyone. back. I was treated great and the service Malcolm provided was amazing. Would definetly recomend this dealer to anyone. More

I purchased a certified used 2011 F150 at Duval Ford in June 2013. Had a 795 credit rating. The truck had been smoked in and I asked that the smell be taken care of and the cabin air filter changed. Was to June 2013. Had a 795 credit rating. The truck had been smoked in and I asked that the smell be taken care of and the cabin air filter changed. Was told by Larry that the filter was changed. Guess what, the F150 doesn't have a cabin air filter. They claimed my tag was expiring too soon to transfer it to the new truck and issued me a 30 day temp tag. Twenty days later, still no permanent tag. Went to DMV and was told there was still a lean from the previous owner's loan. Two days later I went to Duval Ford and it took them two minutes to transfer my old plate to the truck (the lean had been paid). Six weeks after I bought the truck, Mariah from Duval Ford called me and claimed they had certified the truck while the only employee who could do so was on vacation. They said I had to come back and redo the entire contract, dated in August with updated mileage, in case Ford audited them so they wouldn't get in trouble. Really? Maybe its because you sold a truck you didn't have clear title to, which is illegal in Florida, and you are trying to cover your tracks. Went back to discuss this and was left waiting in the lobby while the clueless employees tried to figure out what was going on. Were told by the guy who did the original contract that rewriting the loan was for THEIR benefit only. Why do I think if I asked them to rewrite the loan, they would tell me to pound sand? We refused to rewrite the contract, which is still binding, and will not return to Duval Ford, even for service. Avoid them like the plague. More

I would definitely say this was an excellent purchase. Susan Crawford is fast,efficient, and the best salesperson I've had. This is my 3rd purchase in 6 years from Duval Ford. I would highly recommend bot Susan Crawford is fast,efficient, and the best salesperson I've had. This is my 3rd purchase in 6 years from Duval Ford. I would highly recommend both Duval Ford and Susan Crawford. A+ More

Larry Beverly was extremely helpful in doing whatever he possibly could to make my deal work. Together with Matt Tudor they were able to give me the truck I wanted (badly) at a price I was able to afford. I possibly could to make my deal work. Together with Matt Tudor they were able to give me the truck I wanted (badly) at a price I was able to afford. I would heartily recommend them as well as Vincent Rafael to anyone who would ask me where to go for a great price with terms that were affordable. Thank you for making my experience a memorable one...Bruce Sedelmeyer More