Duval Ford

60,000 mile service dealership completed service requested including check issue with transmission. just thought that taking four hours to complete service was a little l dealership completed service requested including check issue with transmission. just thought that taking four hours to complete service was a little long considering no major work was performed,but would prefer they take the time to complete work without issues rather than speedy. More

Excellent Service for unexpected repairs I scheduled my first ever maintainance with Duval Ford on my 2014 Explorer. While the service was being performed I mentioned to the service advisor I scheduled my first ever maintainance with Duval Ford on my 2014 Explorer. While the service was being performed I mentioned to the service advisor I had noticed some oil spots under the vehicle. The quick service department was able to determine an oil sensor was bad and leaking a lot of oil. At this point I want to mention that my service advisor JASON JERALDS was my point man from the minute I drove into the service lane. Jason kept me updated on everything going on with the vechile, arranged for a rental company to pick me up as the parts/work would take a couple of days because it also included a Zylon application and engine cleanup from the oil leaking. Jason stayed on top of it the entire time taking the worry out of the equation. When everything was completed he made sure I was completely satisfied. What a professional he is, I love Duval Ford. More

service Excellent Service, delivered as promised in on time. It was a pleasure to at a dealership that did not try to constantly up sell other services Excellent Service, delivered as promised in on time. It was a pleasure to at a dealership that did not try to constantly up sell other services More

Oil change and diagnostic Over all satisfied. A little pricey but not too bad for a dealership. Friendly service. Will come for service but will also shop around for lesser Over all satisfied. A little pricey but not too bad for a dealership. Friendly service. Will come for service but will also shop around for lesser alternative as some service seems high. More

Sales person Jerry was personable and friendly he made my truck buying experience a pleasure. I will share my experience with friends and co-workers. I would ret Jerry was personable and friendly he made my truck buying experience a pleasure. I will share my experience with friends and co-workers. I would return and purchase my next vehicle from Duval Ford. More

Great Service Visit This was my first ESP service on a CPO vehicle (purchased at a different dealership). DUVAL Ford continues to do an outstanding job, It was a great ex This was my first ESP service on a CPO vehicle (purchased at a different dealership). DUVAL Ford continues to do an outstanding job, It was a great experience. Quick and on time. More

Air Conditioning Problem>Hot Air Only My 2012 Fusion (16,000 miles approx.) stopped blowing cold air last Friday as well as turning the engine off at random times or not starting at all. My 2012 Fusion (16,000 miles approx.) stopped blowing cold air last Friday as well as turning the engine off at random times or not starting at all. I brought my car to Duval Ford on Monday and was seen immediately by Chris O'Neal. He was friendly, helpful and assured me the problem would be taken care of right off. I was called at 5p and Chris let me know that the car was being worked on and would call me as soon as it was completed. Tuesday morning I received a call letting me know that the air conditioning was repaired ..that an "air blender" was the problem...I picked the car up at noon and after driving 1/2 block the HOT AIR was blowing full force. Chris was quite surprised..I was too!...I needed my car and was offered a loaner...but opted to have Caesar drive me to Best Buy and then home...a GREAT service by a very nice young man...As it turned out the entire dial system was needed to be replaced. Chris O'Neal was helpful..professional and cared that all was done to repair the air system. The 2nd time was the charm and now can drive in comfort....No air in Florida is not an optimal way to drive... All in all I am very pleased with he final outcome. One concern...how would there be a missed diagnosis by a computer the first time?...Blame it on windows 8.1 I suspect...I will always buy from Duval Ford....Service is the most important part of the purchase..I could buy a car anywhere...the follow up service is what shows the integrity... Thanks to Chris O'Neal...Caesar...and Trina.....I fully recommend them all and I am super picky... More

The easiest, most none threating experience My business will forever be with Ford because of Malcolm Daigle and the amount of patience I received. Malcolm went above and beyond my expectations t My business will forever be with Ford because of Malcolm Daigle and the amount of patience I received. Malcolm went above and beyond my expectations to help me in my situation. He took the time to go over numbers again & again, explained everything thoroughly and got me into the perfect car! I couldn't be more happier with my choice. Thank you!! More

service review The price quoted was right on the mark and everyone was very friendly. I will recommend Duval Ford to my friends and I already have. The price quoted was right on the mark and everyone was very friendly. I will recommend Duval Ford to my friends and I already have. More

Service above & beyond the call of duty Rafael & all of the team did a great job in helping me to get the truck I had been looking for. He helped me drive off the lot with no money down & fi Rafael & all of the team did a great job in helping me to get the truck I had been looking for. He helped me drive off the lot with no money down & financing affordable as it had never been before. He helped me to find what I was looking for & not what he wanted to sell. More