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Duval Ford
Jacksonville, FL
1,765 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,765 reviews
February 20, 2025
Alison was very helpful. We were able to get transportation when the car had to stay overnight. Only concern was waiting over two hours for a tech when we had made an appoint We were able to get transportation when the car had to stay overnight. Only concern was waiting over two hours for a tech when we had made an appointment. More
by smmoonlaw
Employees Worked With
Allison Bifani
February 19, 2025
Great service and good people… very comprehensive and convenient ….excellent feedback for work in the future convenient ….excellent feedback for work in the future More
by lesl236
Employees Worked With
February 18, 2025
They made my service needs quick and painless. Duval Ford is the definition of quality in Jacksonville. Duval Ford is the definition of quality in Jacksonville. More
by brownie
Employees Worked With
February 18, 2025
I have bought most of my cars from Duval Ford. Unfortunately, the sales rep and his supervisor could not explain what the "extras" were. I spent SIX weeks trying to get the information. Finally we Unfortunately, the sales rep and his supervisor could not explain what the "extras" were. I spent SIX weeks trying to get the information. Finally went to another dealership to find out (and buy) the car I wanted had heated seat and moon roof.) The service there was horrible. Treated me like I had no idea how a car works. I switched and came back to Duval for service and have never regretted it. More
by Pat
February 12, 2025
Ken and Tino are awesome! Mark Rogers is also top notch! Top Notch Customer Service! No pushy salesmen! Extremely helpful, quick, reasonable, but most of all HONEST and TRUSTW Mark Rogers is also top notch! Top Notch Customer Service! No pushy salesmen! Extremely helpful, quick, reasonable, but most of all HONEST and TRUSTWORTHY! More
by kmzaros
February 06, 2025
Thank you for treating us teachers at Clay Hill Elem. to an oil change in January! It was so thoughtful and appreciated. to an oil change in January! It was so thoughtful and appreciated. More
by irol
Employees Worked With
February 05, 2025
My 2019 Ford Explorer Limited has a water leak in the roof. I booked a appt. for them to evaluate thru Geico. I showed up for my service/evaluation appt; I was met and told that it was my windshield w roof. I booked a appt. for them to evaluate thru Geico. I showed up for my service/evaluation appt; I was met and told that it was my windshield without them even looking or anything. I was told that was the only place it could leak. Take it now, I remained in my car the whole five or so minutes I was there. The next morning, I got a text telling me I had missed my appt. and to reschedule..... wow... hmmmmm... This was the worst experience.......... More
by susie1146
Employees Worked With
February 02, 2025
I’ve been a customer for years and I have always enjoyed and appreciated the service and support from Duval Ford. and appreciated the service and support from Duval Ford. More
by Drew Jax
Employees Worked With
