Duval Acura - Service Center

My 200,000 mile service at Duval Acura I've been a Duval Acura customer since 2001 and once again. Arick and Eddie deliver A+, top notch service from a loyal happy Acura customer. I always I've been a Duval Acura customer since 2001 and once again. Arick and Eddie deliver A+, top notch service from a loyal happy Acura customer. I always give great reviews but never took the moment to actually thank them. I think after getting this service done, my comments and review is long overdue. Let me start by saying other than getting tires and having my tires rotated/balanced. All of my service needs go to Duval Acura where I'm comfortable, well greeted and not treated as just some regular customer that visits once a quarter. I drive a 2005 Acura TL (6-Speed w/Navi) that needed some major maintenance done since I've reached the 200,000 mile milestone. I was working with Arick via email to set everything literally monthis in advance to get price quotes just to prepare myself once it's time to get this major service done. I was even offered some discounts on parts and labor. Dropped my car off as usual on a Monday (4/28/14). As always, they have me set up with a loaner car which was a brand new MDX. 3 days later, my car was ready to be picked up. Arick was sick at the time but informed me through email on Wednesday that the master tech advised that I should go ahead and replace my front brembo brake pads since they are close to being worn out. I told Arick I have OEM brake pad parts and said I would have to go home first and drop them off and just pick up my car that Friday. Arick advised instead of going home to pick up the parts, dropping it off. They would just go ahead and use the pads they have in stock and I can just bring my pads the following day (Thursday) when I pick up my car and hand them to one of the service advisers when I arrive so they restock it back to their inventory and honor the same discounted price on my Brembo brake pads. When I arrived that Thursday, Arick went home sick and before he left he sent me another email wishing he was there to deliver this masterpiece back to me. I told him rest up and get well and I would see him next oil change! When I arrived, I went directly to my original adviser Eddie Turner who now runs the show and even has his own little office at the back. I was greeted and he was going to check me out just like old times. I had probably 10 different things done to my car from changing out my clutch system all the way to the timing belt, and power steering pump. Eddie went through each service done to my car thoroughly and answered all my questions in detail. After I paid, I knew it was time for Eddie to leave for the evening but he went out with me to my car to make sure that my car was not scratched, dinged and that everyone was working properly. We had a good 10 to 15 minute chat at the parking lot just like old times and I thanked him and his hard working members at service for a job well done. I love coming to Duval Acura not just because I've been going there for years. But it's the employees and the people there that care when I'm concerned about my performance of my car. When it's time to replace the TL, if I don't end up buying another Acura, it will be a Honda and I will go straight to Duval Acura for service. That I will never hesitate or second guess because really, I don't know where I would be without Eddie and Arick who are not just my service advisers but they are really my friends. Keep up the good work and I'll see you next oil change. Maybe one day my car can be featured in the back somewhere on that Acura Style Magazine. "Loyal Acura owner, drives a 200,000 mile TL"... or something like that. Haha! Regards, Michael More

Wonderful Experience Since buying my vehicle used from Duval Acura I have had it serviced 3 separate times for electrical issues and some issues with the tires, nothing ma Since buying my vehicle used from Duval Acura I have had it serviced 3 separate times for electrical issues and some issues with the tires, nothing major. The service team has been incredible every time! The purchase process was wonderful too, working with Mr. Higgs was a pleasure. I really can't say enough about Arick in the service department though. He has helped me every time and is always very kind and helpful. I will absolutely be using this service center for my vehicle going forward and would recommend working with any Duval dealership based on my experiences with Duval Acura. More

Reasons to come back. Service rep and mechanic were courteous and direct. They were assisting my father, who is a senior citizen, and he felt like he was treated respect Service rep and mechanic were courteous and direct. They were assisting my father, who is a senior citizen, and he felt like he was treated respectfully and with honesty. More

Excellent customer service. Very streamlined systema-no duplicate paperwork-everything is in the computer. Check in with one person and check out and pay with same person. Jovie was my service advisor an duplicate paperwork-everything is in the computer. Check in with one person and check out and pay with same person. Jovie was my service advisor and he was excellent. More

Awesome!..... dropped it off on a friday,....... got a loaner and was back in my car by mid- afternoon on Sat. Car is going back when it needs service again! loaner and was back in my car by mid- afternoon on Sat. Car is going back when it needs service again! More

My son was visiting for the weekend and we had a very short time to get his car serviced. Duval Acura was able to fit us in and provide the service in the limited time available. We have nothing but go short time to get his car serviced. Duval Acura was able to fit us in and provide the service in the limited time available. We have nothing but good things to say about the service provided and the helpfulness of the service staff. Keep up the good work. More

I always feel that your service department always does all it can to make sure I leave with a smile...the "death" of my RDX's air conditioner compressor put me into depression...but, right on target, Eddi all it can to make sure I leave with a smile...the "death" of my RDX's air conditioner compressor put me into depression...but, right on target, Eddie and Jovie went out of their way to help me out...I left with a smile, happy to have air working well and at a cost I considered more than fair...what a team!...Maggi Penn More

I used a car buying service through my credit union to I used a car buying service through my credit union to purchase a new 2010 TSX Aug. 2009. (purchase price $28,600 w/o tax, tag, title-$200 over i I used a car buying service through my credit union to purchase a new 2010 TSX Aug. 2009. (purchase price $28,600 w/o tax, tag, title-$200 over invoice) The salesman was one I had experiences with at another dealership so I suppose that helped. But I highly recommend using a car buying service, if you're able. Service has been outstanding thus far. I've needed a couple of TSB's performed which were completed with zero complaint or fuss from the dealership. One had to be done twice. Acura had come out with a different "fix" after the first TSB. I have to assume there were many like myself where the first one didn't work as intended. Again, zero balking by the dealership to perform the "fix". I'm ALWAYS treated with the utmost respect, promptly greeted, and given a free loaner when needed. Any special discount, if one is available, is given without asking. i.e. Just had a B-1 service performed and was unaware there was a special for 15% off any service. Nice surprise when I noticed it on the bill. Can't say enough good things about Duval Acura. They have been nothing short of wonderful to me! More

My Acura TL has been serviced several times recently by Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate a Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate and is performing all repairs at no additional cost to me. This was extremely refreshing and is the first time that I have experienced this level of customer satisfaction with anyone that has worked on my car. Joe, in the service department, was an incredible help and is an asset to the service department. I recommed that you speak with him if you contact the dealership to schedule any type of service. I've also had the opportunity to work with Kevin Snider who manages the dealership, and his commitment to excellence and customer satisfaction is unbelievable. Both he and Joe treated my fairly and with respect, and it was obvious through each step that they were truly there to help me through a difficult situation. I didn't have the same experience with Todd Thigpen who runs the Service Department as he really seems to be having a perpetually bad day. My situation was unique however, and when it was all said and done, the positive experiences that I've had with Duval Acura have far outweighed the bad. In the future, I will definitely take my car to Duval Acura for service and repairs. More