Duval Acura - Service Center

"Outstanding 'valet' Service and Quality" After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" se After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" service I received was beyond expectation and I was also provided a 2015 Acura RDX as a loaner car. Kevin Agustin, my Service Advisor, was top notch from beginning to end, including recommendations as they dove deeper into the maintenance. When I arrived to pick up my vehicle a couple of days later (based on additional work at my request), I was again greeted with valet service. I will continue to place my Acura in their expert care. More

Excellent Customer Service I purchased my 2008 Acura TL new from Duval Acura and have it serviced there. After replacing the Blower Fan Resistor twice (once while under warrant I purchased my 2008 Acura TL new from Duval Acura and have it serviced there. After replacing the Blower Fan Resistor twice (once while under warranty) in 3-years due to the A/C not blowing cold air after 2+ hours of driving, Eddie Turner, Service Manager, suggested they perform an evacuation of refrigerant at no charge, and it appears to have resolved the problem so far. I was provided a loaner car, and my car was repaired, washed and returned to me within a few hours of dropping it off. Arick Armenta, Service Advisor, was very courteous and professional as always. Thank you for the excellent customer service. More

Quality Service I purchased my Acura from Duval Acura 8 years ago and have had it serviced there ever since. I am always impressed by the fast, friendly and professi I purchased my Acura from Duval Acura 8 years ago and have had it serviced there ever since. I am always impressed by the fast, friendly and professional service provided. My latest visit was prompted by the air bag recall and I experienced the same quality service. The well run service department is one of the main reasons I will buy another Acura from Duval Acura in the near future. I appreciate you making it easy to maintain my vehicle. More

Look comments below Came down for air bag recall. The work was done in timely manner. I like the complimentary car wash done to my car. Thank you. Came down for air bag recall. The work was done in timely manner. I like the complimentary car wash done to my car. Thank you. More

Excellent service with a smile! My car was having some issues with a hesitation and I left it with Kevin so the service department could give it a computer update, I picked the car u My car was having some issues with a hesitation and I left it with Kevin so the service department could give it a computer update, I picked the car up and it seemed fine at first and then it starting getting worse. I called Kevin and he told me to return it and he was very accommodating with a loaner vehicle and the time to drop it off. They had to do some more work on the car to fix the problem. I dropped in on him unexpectedly during my lunch and picked up my car. They were so fast, I was in and out of there in no time. Excellent service as always. More

Acura Service My service experience on Tuesday was great! The service agents are friendly, helpful, and provide details on the needed work. I have been visiting the My service experience on Tuesday was great! The service agents are friendly, helpful, and provide details on the needed work. I have been visiting the Duval Acura service department the past 5 years and have been very pleased with the service I have received. More

Great Service During my visit I had to make a few conference calls. They accommodated me with their large conference room to allow me to have my conference calls wi During my visit I had to make a few conference calls. They accommodated me with their large conference room to allow me to have my conference calls with no background noise. They didn't have to do this. Great customer service! More

Service Everything was very accomodating for me including the loaner car. I was on my way to work in minutes after arriving. Merrick is wonderful to work Everything was very accomodating for me including the loaner car. I was on my way to work in minutes after arriving. Merrick is wonderful to work with and everybody I encountered was polite and accomodating. I appreciate the excellent service levels. More

Friendliest Customer Service in Town I drive into Duval Acura because my vehicle had warned me that possible transmission failure could be imminent. My husband usually handles all the aut I drive into Duval Acura because my vehicle had warned me that possible transmission failure could be imminent. My husband usually handles all the auto repairs but because I was out & about this one was up to me. Kevin was great at making me feel at ease and made sure that not only was I kept up-to-date with what was going on back In the garage but also comfortable in the customer service waiting area. He went over and above by checking on our extended warranty for me and put me in a nice loaner vehicle until my car was repaired. This dealership gets an A++! More

Above and beyond When I dropped off my car I asked Arrick to get me the name of a company to have some addl work done. What a surprise when I saw my car the work had a When I dropped off my car I asked Arrick to get me the name of a company to have some addl work done. What a surprise when I saw my car the work had aleardy been completed. Saved me time and my car look brand new. Great job! More