Duval Acura - Service Center

Headlamp and more I took my 2004 RSX S type in for Oil /filter change and to have a low beam headlamp replaced. The service was awesome. My Acura rep Merrick noticed a I took my 2004 RSX S type in for Oil /filter change and to have a low beam headlamp replaced. The service was awesome. My Acura rep Merrick noticed and advised me of a defective motor mount. These guys are total professionals. Thanks More

Great service is the norm! Contacted by dealer for a recall issue. Appt was made very promptly. Repair was done quickly and efficiently with great courtesy, followed by the us Contacted by dealer for a recall issue. Appt was made very promptly. Repair was done quickly and efficiently with great courtesy, followed by the usual complimentary car wash. Such good customer service! More

Rear bumper paint Did a great job restoring the paint on the rear bumper of my car. Also repairing the air sensor on the passenger side rear tire. Did a great job restoring the paint on the rear bumper of my car. Also repairing the air sensor on the passenger side rear tire. More

great experience The service Merrick Wade is phenomenal. He does a great job explaining everything and making sure the work is on time. He's a real professional. The service Merrick Wade is phenomenal. He does a great job explaining everything and making sure the work is on time. He's a real professional. More

First Visit to Duval Acura Having had an unpleasant experience with Honda in Panama City, I felt uneasy about having my.car serviced at Acura. My gears were washed away beginnin Having had an unpleasant experience with Honda in Panama City, I felt uneasy about having my.car serviced at Acura. My gears were washed away beginning with my fisrt contact at the drop off and continued through the return of my car. The experience was great. In fact, I've made another appointment for.needed repairs.what More

Squeaking Brakes Our new 2016 RDX came down with squeaking brake syndrom. I contacted Duval late Wednesday and they gave me an appointment for Thursday morning. When Our new 2016 RDX came down with squeaking brake syndrom. I contacted Duval late Wednesday and they gave me an appointment for Thursday morning. When I arrived (of course the squealing had stopped) my service addvisor (Merrick Wade) wrote up my problem (which apparently a common issue for 2016 RDXs) and said I could wait for it. An hour and a half later the car was done and washed! Great job for all concerned! More

Fantastic service department! The service department at Duval Acura is excellent. I drove up and was met by someone that directed me to my service adviser, Kevin. He had my paper The service department at Duval Acura is excellent. I drove up and was met by someone that directed me to my service adviser, Kevin. He had my paperwork and answered all my questions. Best service department I have ever dealt with! More

replace air bag Derek was my service professional. He gave me straight answers and went out of his way to be professional, courteous and just plain nice. i wasn't h Derek was my service professional. He gave me straight answers and went out of his way to be professional, courteous and just plain nice. i wasn't happy leaving my car to get the air bag replaced due to the recall, but it worked out fine because of the top ranked professionalism of Derek. Thank you for making a believer out of me. More

Merrick Wade needs to keep his concerns w/ LGBTQ to himself Merrick Wade is the most unprofessional and emotional service rep I have every encountered. I cannot believe that this man represents such a brand. I Merrick Wade is the most unprofessional and emotional service rep I have every encountered. I cannot believe that this man represents such a brand. I know some associates from his inner circle and realized that because he is of the LGBTQ community he will treat you different based on your beliefs. 1 star. More

Happy with he service. Happy with the service. . The service done in timely manner. The service writer helping each out other to avoid unnecessary waiting of customer.Hig Happy with the service. . The service done in timely manner. The service writer helping each out other to avoid unnecessary waiting of customer.Highly recommend the service department. for their excellent service. More