Duval Acura
Jacksonville, FL
Filter Reviews by Keyword
By Type
Showing 1,068 reviews
Car Purchase - Kevin Snyder & Lawrence 2 thumbs up for my experience at Duval Acura.... No pressure, soft sale and a GREAT price.. Lawrence is customer focused at offers attention to each q 2 thumbs up for my experience at Duval Acura.... No pressure, soft sale and a GREAT price.. Lawrence is customer focused at offers attention to each question asked and issue raised... Found our car color and interior and had it transported to Duval Acura... Couldnt ask for a better car buying experience - Thanks guys! More
Great Service as usual Amazing one day turnaround including out sourcing parts. Had an Acura loaner for the night until next afternoon. Same service . Typed in my person Amazing one day turnaround including out sourcing parts. Had an Acura loaner for the night until next afternoon. Same service . Typed in my personal data as informed me of my problem/ solution... Car was new anbrought immediately paperwork done... The return was just leaving the keys and getting back my own car in about 10 minutes .... All washed and clean too. Just like every other Acura service over 20 plus years in 3 different states... My wife is jealous. More
Best Service Ever! I set the 1st service appointment online. I arrived at the schedule time and my service adviser Merrick had everything ready for me. I was able to dro I set the 1st service appointment online. I arrived at the schedule time and my service adviser Merrick had everything ready for me. I was able to drop off my car and get a loaner car in just a few minutes. He kept me informed throughout the entire process and the vehicle was completed in the promised time frame. I know that I will be bringing my vehicle back to Duval Acura when the next service is completed. Duval Acura kept the promise of not only Great Service at the time of Sale, but also Great Service after the Sale. I am happy to be apart of the Duval Acura Family!! More
TL maintenance My rep (Arick Armenta)is terrific and always is clear and dependable. I value the quality service of this dealer and that is why I consistently buy my My rep (Arick Armenta)is terrific and always is clear and dependable. I value the quality service of this dealer and that is why I consistently buy my vehicles there and rely on their service department to maintain my cars. More
Alex was awesome. Very very satisfied with Alex and Daniel. Still could not believe it took 14 days from the time we signed the paperwork, put a deposit on the car and Very very satisfied with Alex and Daniel. Still could not believe it took 14 days from the time we signed the paperwork, put a deposit on the car and received the car. A little long waiting, but happy with what was done to the car. Beautiful vehicle More
Great service and service Was easy to get in (called fri for an appointment sat). They accommodated my request for a loaner car. When I returned early there was a comfortable l Was easy to get in (called fri for an appointment sat). They accommodated my request for a loaner car. When I returned early there was a comfortable lounge to sit in. Car is serviced and didn't feel like they were trying to sell me anything prematurely (e.g. Break pads, new tires, etc.). Also they were familiar with my car, remembered something about last time I was in (e.g. Traveling to CO on vacation)... Was just personal despite it being only my second visit to the dealership... More
Maintenance and oil change Wonderful service and thoughtful and understanding as always! I always ask for Arick. He is a such a pleasure to work with. The loaner is greatly appr Wonderful service and thoughtful and understanding as always! I always ask for Arick. He is a such a pleasure to work with. The loaner is greatly appreciated as well. More
Maintenance Service Always have a good experience here, which is why I always return! I only wish my warranty was still in effect because I spent more money than I had in Always have a good experience here, which is why I always return! I only wish my warranty was still in effect because I spent more money than I had intended during this service. More
General Service Always able to get an appointment quickly and the Service team is helpful and informative. I have been bringing my car to the Acura Dealership since Always able to get an appointment quickly and the Service team is helpful and informative. I have been bringing my car to the Acura Dealership since I moved back to Florida and they have taken good care of my car. More
Excellent as always This dealership knows what excellent service consists of. Eddy, the manager, makes the effort to know all his customers. He is a can do manager! Art This dealership knows what excellent service consists of. Eddy, the manager, makes the effort to know all his customers. He is a can do manager! Article is a great service advisor. Very communicative and strives to do what is needed for the customer. Thank you Duval Acura. More