Duval Acura

Great customer service I can always get an appointment that works with my schedule. If they find anything that needs to be addressed that wasn't discussed up front, they ca I can always get an appointment that works with my schedule. If they find anything that needs to be addressed that wasn't discussed up front, they call me and help me make an informed decision. I get a loaner car without a problem and the guys are always friendly. They also remember my name. They don't treat me like a stranger. More

MDX wire harness replace for SRS system on driver seat Got me right in and out as fast as they could (had to get a part) and Kevin set me up with a loaner car. My MDX was washed clean so nothing but great Got me right in and out as fast as they could (had to get a part) and Kevin set me up with a loaner car. My MDX was washed clean so nothing but great service here. Only reason I put good on price was $480 is allot for a wire replacement but they had to remove the seat and all, just was hoping this only would cost me about $280. Anyway I had the air filter in the engine replaced while it was there too but service and Kevin was very good. More

A1 service Service advisor, Merrick, was very helpful. Was aware of cost and service performed. Was advised on what service would be needed in the near future. Service advisor, Merrick, was very helpful. Was aware of cost and service performed. Was advised on what service would be needed in the near future. More

They were very easy to work with I was looking for a particular vehicle and Duval had the car I wanted to purchase. Most of our paperwork was established by e-mail or text. When arr I was looking for a particular vehicle and Duval had the car I wanted to purchase. Most of our paperwork was established by e-mail or text. When arriving to purchase, our paperwork was ready. The staff was very pleasant and helpful. We would definitely purchase/lease from them again in the future. It was a great experience. More

Excellent service My Acura is 10 years old and have no problems because I do all maintenance at an Acura dealer. Prices are a little high compared to other places but y My Acura is 10 years old and have no problems because I do all maintenance at an Acura dealer. Prices are a little high compared to other places but you get what you paid for. Duval Acura gives very good service and quality work. More

Awesome Dealership Sometimes getting a new car can be overwhelming, but not at Duval Acura. Anthony Lewis ( Atrain ) is a great guy. He listens to what you say, helps ou Sometimes getting a new car can be overwhelming, but not at Duval Acura. Anthony Lewis ( Atrain ) is a great guy. He listens to what you say, helps out in everyway possible and makes the whole experience painless. That is why I have bought 5 cars from this dealership. More

Oil Change and the Service Dept was quick I always have a WONDERFUL experience with Merrick Wade on every visit. Besides the oil change which was done quickly, my car was cleaned and looked f I always have a WONDERFUL experience with Merrick Wade on every visit. Besides the oil change which was done quickly, my car was cleaned and looked fabulous. I usually contact him at the last minute and he accommodates me EVERYTIME. More

Great... until the deal was done! Found the car I wanted but the customer service experience ended once everything was signed. It is true what they say -- get everything in writing bec Found the car I wanted but the customer service experience ended once everything was signed. It is true what they say -- get everything in writing because all promises go away once the deal is done. Was treated okay when I went in for test drive with my husband, but when I went back to buy on my own (without my husband) they were condescending and dismissive. GET EVERYTHING IN WRITING. More

Wonderful Experience This dealership is wonderful. Every person from my salesman Tom to the VP of Sales Rafael and finally Philip in Finance were great to work with. I to This dealership is wonderful. Every person from my salesman Tom to the VP of Sales Rafael and finally Philip in Finance were great to work with. I told Tom what I was looking for, where I needed my payment to be and he made it happen and did not try and pressure me into a higher payment on a more expensive car like I had experienced at another local dealership. I am new to Acura but I believe they have found a new loyal customer. More

Used car check Very smooth service experience. Arick was a great help and made the drop-off and pick-up process very quick and efficient! Will return for service in Very smooth service experience. Arick was a great help and made the drop-off and pick-up process very quick and efficient! Will return for service in the future. More