Duval Acura

Duval Acura is NOT the wonderful dealership it use to be! My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given them. Buying a car is not something any of us enjoy doing and I know I don't have to explain why that is! We have stuck with Duval Acura all these years, because our experience has always been pleasant and we have always felt very comfortable throughout the whole process, that is until recently. Over the past 6 weeks our opinion of Duval Acura has completely changed. Joe Cutaia emailed us that we were eligible to trade in our 2018 Acura RDX and in the email was his personal contact information, We called and left him a detailed message, he did not return our calls. 2 weeks later, we called him again and left him a voice mail, once again, he never returned our call. We called Duval Acura and asked to speak with management, we were told they were busy and someone would return our call, once again, our call was not returned. We called again and spoke with Tim, manager of used car sales, he told us he would give the message directly to James Saale, manager of Duval Acura, days went by and James Saale never returned our call. We received a text from Joe Cutaia asking if it was okay with us if he communicated with us via text message, I texted him back saying yes, that was days ago, never heard from him again. I have since blocked his number. I did finally get to speak with James Saale and I am beyond disappointed in how he handled the entire call regarding me explaining to him how rudely my husband and I have been treated by Duval Acura. We have been dismissed over and over again and although James said he was embarrassed of the way his staff behaved, his action spoke volumes that he really doesn't care about us or our experience with Duval Acura. James Saale is a disappointment to say the least. He has completely changed our opinion of the dealership and after almost 20 years of being loyal customers, they have lost our business. Whoever is responsible for putting James Saale in a management position at Duval Acura has done a disservice to the dealership. They were a 5 star dealership for the past 18 years we have been a loyal customer of theirs, now they are MAYBE a 2, if that. I could never say enough good things about them for so many years, now I can't even come up with one thing good about them. There's an old saying, "The Fish Stinks From The Head" and I can not think of a better way to put what has happened to Duval Acura. The leadership at Duval Acura has destroyed their once great reputation. We are not longer part of the Duval Acura family, because there is no family there anymore. That entire feel is gone, the leadership that is now over that dealership has destroyed all it once was. Going forward, we will be giving our business to Acura of Orange Park. Duval Acura no longer deserves our loyalty. Very sad about what happened to Duval Acura. Someone made a very poor decision putting James Saale in a leadership position, he is in no way competent and he has no clue how to deal with customers. We spoke with him for over an hour on the phone and it was clear the entire time, he was struggling with not knowing how to respond to us about the issues we came to him about. He has no idea what he's doing and the entire dealership is suffering because of him. More

Awesome I have to say buying our new Acura TLX with Cain as our salesman was a wonderful experience. We lucked out by getting Cain when we walked into Duval I have to say buying our new Acura TLX with Cain as our salesman was a wonderful experience. We lucked out by getting Cain when we walked into Duval Acura. Cain actually listen to our wants needs, & he was so personable, knowledgeable, patient, understanding etc..Cain made buying a car enjoyable & a breeze. Also, have to say Will in finance was great too. Will made all the paperwork signing go fast & easy. Can’t say enough about our experience with Duval Acura all thanks to Cain & Will. More

This was the by far the best car buying experience I’ve ever had. Mr. Roger was simply amazing. I saw a vehicle I wanted online. It hadn’t come in yet, but as soon as it arrived Mr. Roger let me know and I ever had. Mr. Roger was simply amazing. I saw a vehicle I wanted online. It hadn’t come in yet, but as soon as it arrived Mr. Roger let me know and I left with my vehicle the same day. Outstanding service, very friendly salesman, they aren’t “pushy” salesmen, and I definitely plan to recommend any and everyone to this dealership. More

Best of the Best! If I could more stars to the Finance team of Acura- David and Michael Weathers team, I would! This was the best communication ever when purchasing a If I could more stars to the Finance team of Acura- David and Michael Weathers team, I would! This was the best communication ever when purchasing a car, and in the times of COVID when you here "we will deliver the car" , all you can think is , what if something goes wrong. Let me tell you NOTHING went wrong from the start to finish. Both sides communicated the entire time, and put me in touch with others that helped other things i needed to do with my current cars, and they were also an exceptional team to work with. Acura financing team member was David explained everything in detail to me when it came to payments-etc. and Michael Weathers Team did the rest to make it all happen! Seeing the Acura ILX online, and seeing it in person I can't even tell you just how beautiful it is in person, and in MINT condition!!!! Thank you guys for everything I cannot wait in a few years to work with you again, in the meantime I will be spreading the word of where to get cars! Pick DUVAL ACURA every time! Like Share More

Thank You I am so thankful for the customer service and efficacy that Duval Acura has to get my vehicle back up and running. Very pleased with the visit. The s I am so thankful for the customer service and efficacy that Duval Acura has to get my vehicle back up and running. Very pleased with the visit. The service my car needed was explained clearly. My car was ready in the time stated to me. Khalil is very exceptional. He made sure that he explained fully what needed to be done and how the process will take place. I love this location and would recommend you give it a try. Each department is amazing at what they do, and this is why I continue to return. More

This is my second Acura that I’ve purchased from Duval Acura. The customer service is THE BEST out there! Cain was a pleasure to work with and answered every question I had, and made the car buying proces Acura. The customer service is THE BEST out there! Cain was a pleasure to work with and answered every question I had, and made the car buying process a breeze. He and the whole Duval Acura team have made me a lifetime customer! More

Outstanding Customer Service Cain helped us find the vehicle we wanted and in record time. This was the fastest and no hassle experience in car buying I have ever experienced. N Cain helped us find the vehicle we wanted and in record time. This was the fastest and no hassle experience in car buying I have ever experienced. No pressure and no gimmicks. Cain’s attention to detail on all aspects of the purchase was amazing and spent time with us explaining the electronic technology. Highly recommend working with this team on a purchase. More