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Duval Acura

Jacksonville, FL

4.2
1,071 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to: 1) As a diverse company, we are committed to serving employees, customers and the community. 2) Delivering exceptional service & value 3) Promoting personal & professional growth 4) Fostering teamwork & associate involvement 5) Demanding the highest ethical standards from ourselves Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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11225 Atlantic Blvd

Jacksonville, FL

32225

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Showing 1,071 reviews

February 19, 2022

The Sales Manager and Roger made the experience of buying my new TLX transparent and easy. I was dealt with respect and given a fair price for my trade-in vehicle which was not my experience at the other Jac More

by waynearoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Duval Acura responded

The Duval Difference buying experience makes it real fair, real fast and real friendly. Thanks waynearoo for recognizing our sales team with 5 stars. Enjoy the ride with your Acura TLX.

December 30, 2021

Your patience and knowledge was exceptional. I greatly appreciate everything you did for us in providing us with a great buying experience. As a returning buyer, we will always look there first for any fu More

by deannajaxson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed ElGelany
December 19, 2021

He’s awesome he made this transaction smoothly as it can be I will highly recommended him again More

by Kelvis_hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed ElGelany
November 20, 2021

He is awesome & made the process extremely smooth. Appreciate all the help for it !! Thankyou! More

by manjusha.gopalakrishnan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WILLIAM D. ISOM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed ElGelany
Nov 22, 2021 -

Duval Acura responded

Duval Acura is so pleased to receive your 5 stars manjusha.gopalakrishnon; and for your exceptional customer experience with Ahmed. He is a wonderful example of the success of the Duval Difference.

November 16, 2021

Over all it was a great experience. Ahmed was very professional and knowledge about the MDX I bought. We started communicating about 2 weeks before the purchase. Through emails, text messages and p More

by GaryL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David of Finance, Ahmed ElGelany
Nov 16, 2021 -

Duval Acura responded

Duval Acura is pleased to receive your 5 star recommendation GaryL. The Duval Difference brings clear communications and great customer service.

Nov 16, 2021 -

GaryL responded

Great dealership. Drove 2 hours to purchase a vehicle. I do it again. If you are looking for an Acura go see Duval Acura.

November 13, 2021

We had such a great experience! We are so thankful we bought a car from Duval Acura and with Ahemed’s help! More

by Sarah Myers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed ElGelany
Nov 16, 2021 -

Duval Acura responded

Duval Acura appreciates your business and 5 star shoutout for Ahmed with the Duval Difference buying process.

November 10, 2021

Ahmed was very professional and nice to work with. He worked with me to sell my mercedes and he was the most cooperative person to work with and he actually got me the highest offer on my car. More

by beleih.ahmed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed ElGelany
Nov 10, 2021 -

Duval Acura responded

Thanks beleih.ahmed for the 5 star review for Ahmed and Duval Acura sales team. The Duval Difference provides the best offer to purchase your vehicle.

October 22, 2021

Duval Acura was polite and professional. There was no undue pressure to buy our car. There was not a long drawn out buying process like other dealers. More

by Imrev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed ElGelany
Oct 22, 2021 -

Duval Acura responded

Thank you Imrev for recognizing the Duval Difference with 5 stars. With our best price upfront, you skip the need to haggle or negotiate. Our sales associates are paid on volume and customer satisfaction, not commission, so you know you receive the attention to get the best vehicle for your needs at the best price.

October 22, 2021

Ahmed made buying my TLX Aspec remotely as I live a good distance away a smooth and easy process. Answered all questions, explained everything well, and was a pleasure to deal with. Would highly recommend D More

by JW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed ElGelany
Oct 22, 2021 -

Duval Acura responded

The Duval Difference is a success at every distance. Thank you JW for the 5 star support for Duval Acura on Atlantic Blvd and Ahmed. Every step of our Duval Real Deal buying process is real fair, real fast and real friendly.

October 21, 2021

My experience at Duval Acura was AMAZING, and unlike and previous car buying experience. I did not feel pressured, and when I had additional questions after leaving Ahmed was more than willing to answer the More

by Ashleyrlamb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WILLIAM D. ISOM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed ElGelany
Oct 22, 2021 -

Duval Acura responded

Here's to another Duval Difference success story. Thank you Ashleyrlamb for your 5 star shoutout for the Duval Real Deal buying process and Ahmed. It is our pleasure at Duval Acura to provide the best customer service in Northeast Florida.