Duval Acura

the over all buying is good, the service after sale is bad, i am trying to get a return call from the dealer about a new temp tag for the mdx for about 4 days now and had no luck getting a answer or a r bad, i am trying to get a return call from the dealer about a new temp tag for the mdx for about 4 days now and had no luck getting a answer or a return call , my second temp tag is about to expire in 2 day , More

Overall experience was very positive. Mack was extremely helpful,knowledgeable, and friendly. The entire process was quick and on schedule until we went to finance. We came to your dealership because of the helpful,knowledgeable, and friendly. The entire process was quick and on schedule until we went to finance. We came to your dealership because of the pre-approved USAA program. However the process stalled and took longer to get thru credit than the entire process negotiating the sale. Over 2 and one half hours to pick up our car....TOO LONG! The only other comment you should hear is that there was less than 1/4 tank of gas...I assume that was simply an oversight. None of these comments are intended to diminish or take the spotlight away from the superior job that Mack did..we will certainly use his service again. Thank you! Mike Alderman More

Hector was outstanding to work with in purchasing my new vehicle. He took his time in learning what I wanted in a new car and he made sure I was comfortable with all of the inforamtion he provided. He mad vehicle. He took his time in learning what I wanted in a new car and he made sure I was comfortable with all of the inforamtion he provided. He made what I consider a horrible process "purchasing a new car" and turned it into somthing very positive. I would recommend anyone wanting to recieve great service when making such an important purchase to go see Hector. You will not be disappointed. More

Deal was quick and they are very responsive Answered all Deal was quick and they are very responsive Answered all questions/concerns we have .. and helped us decide right vehicle for us. Deal was quick and they are very responsive Answered all questions/concerns we have .. and helped us decide right vehicle for us. Explained all in detail about all functions and differences compared to other similar vehicles More

I had shopped a total of 7 dealerships and the service that Justin provided us was unmatched. I don't like the wheeler dealer part of buying a car. At another dealership earlier in the day, we first had that Justin provided us was unmatched. I don't like the wheeler dealer part of buying a car. At another dealership earlier in the day, we first had to to meet and great a front man, tell him what we wanted, test drive, and then when we want to discuss price, he puts you with the "money man". Then the money man surveys you with "what will it take for you to buy this car"? My husband and I both look at him and said "price". Then he says "On a scale from 1 to 10, how bad do you want it"....Okay a "6" we say...we have our checkbook...The money man goes and talks to the decision maker and then comes back with a price that after you added the taxes, was the same price that he started with....We Leave.... My husband had emailed Justin earlier in the day to see if he would take $25,000 for the Toyota Venza he had advertised on-line. Justin called him and left a voice message that he would be glad to help us. We decided to drive to Duval Acura to check the car out...even though Justin told us in advance that it did not have the heated seats or the back-up camera I wanted. When we arrived, Justin had the car out front, and immediately greated us with the keys. During the test drive, he provided information to us about the features it had. Justin did not play the "game". He was straightforward with what he had in the car and what he could sell it for. I almost decided to "sleep on it" and Justin did not pressure me. On my way out of his office, I looked at the again....it was pretty and priced right...I decided to purchase it without going down the street to Arlington Toyota. I knew Justin's offer was on target. Justin had it detailed that night and we picked it up the next day. I road with him to get gas for the car and not only was he a good car salesperson, he came across as honest, professional, and customer focused. I would say that he was an internal part of me purchasing the vehicle, but I think it may have been the rubber mat in the cargo area. (The previous owner had purchased it especially for the Venza). Just kidding...I love the car and I have absolutely no compliants of Justin's service. I really appreciated him and will recommend your dealership and Justin to my friends...both are quality!! Thanks, jd More

Having never owned an Acura before I was interested in having all my questions answered directly and honestly and they were. I found Lawrence and Robert friendly and patient as we discussed a lease for t having all my questions answered directly and honestly and they were. I found Lawrence and Robert friendly and patient as we discussed a lease for the 2011 MDX. Both were eager to make sure I was satisfied with the terms of the deal and that I would be interesed in returning for another vehicle when the lease was up. More

I enjoyed the whole buying experience of my 1st Acura, the staff was very friendly, snacks were available and the facility was clean; I was in and out in less than two hours. I met the General Manager upo the staff was very friendly, snacks were available and the facility was clean; I was in and out in less than two hours. I met the General Manager upon first walking onto the parking lot in which he gave me his card and said he would work with me on anything I wanted and thats what he did, I'm very pleased with my purchase and choice. More

The salesman, (Steven Barba) was friendly, helpful and instead of trying to pressure Me into a deal, He provided the information that I needed to make My own decision to purchase the vehicle This was t instead of trying to pressure Me into a deal, He provided the information that I needed to make My own decision to purchase the vehicle This was the second car that I have purchased from Duval Acura, and I would/will recommend them and Steven Barba to my friends. THANK YOU WAYLAND PORTER More

I was very impressed with the low sales pressure. The dealership provided me with information and did not try to force me to make any decisions. I gave them my cell phone number and email address and the dealership provided me with information and did not try to force me to make any decisions. I gave them my cell phone number and email address and they did not hassle me. They waited for me to return and were opening the door each time I returned. More

From the time of my initial test drive all the way to cleaning out my trade-in, Justin was extremely friendly, helpful and most of all sincere. Before I bought my car from Duval Acura, I hated talking to cleaning out my trade-in, Justin was extremely friendly, helpful and most of all sincere. Before I bought my car from Duval Acura, I hated talking to car sales people. During most of my car search, the sleazy stigma that people attribute to used car sales people had rung true. Justin was different though. He seemed to be a normal guy who I genuinely shared many interests with. He wasn't just placating me the whole time so I would find him agreeable. He was straight forward about the bottom line price of the vehicle and he did a good job at getting me what I thought was a reasonable trade-in value for my old truck. He got me approved for a low APR even though I was a first time buyer and I can say that I left Duval Acura pleased with my purchase. More