
Duval Acura
Jacksonville, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Talked to salesman for a few days about the vehicle and when I got there it was not even detailed and ready. It was in the back and dirty. Wasted my time and I went with another vehicle and saved some mo when I got there it was not even detailed and ready. It was in the back and dirty. Wasted my time and I went with another vehicle and saved some money as well. They don't respond to any request from cargurus.com app so don't even waste your time asking if it is available on that app with this dealership. Probably won't be doing my service there with my new to me Acura MDX SH-AWD A-Spec in red that I am picking up today from another dealership. They missed out on a good customer and a long-term relationship. More
Basically, Hector and I agreed to terms that once I was in the finance office changed. They tried to squeeze another $18 per month in the payment and I was told that I was going to get a four year 40,000 m in the finance office changed. They tried to squeeze another $18 per month in the payment and I was told that I was going to get a four year 40,000 mile lease and once I got the first bill the lease allotment was 7500 miles per year. I went back to the dealership to try to make it right and they refused to help me only wanted to sell me my car back with a new contract for $150 more per month after driving it for two weeks No one cared no one did anything absolutely terrible customer service I know something could have been done, but they just wouldn’t do it. The car is great. Hector is your typical car salesman. Shady AF More
I've owned two RDX cars since January and with both I lost the ability to steer the car while driving. I want my money back and Duval Acura is saying I have to follow the Lemon Law. There is no way I am lost the ability to steer the car while driving. I want my money back and Duval Acura is saying I have to follow the Lemon Law. There is no way I am getting back into this car. Apparently there are others who have had the same experience. https://www.facebook.com/groups/2280777962201435/posts/4002910889988125/ More
I dread going car shopping simply bc I do not like interacting with the salespeople. However, Roger is the complete opposite. There was no pressure and we had a natural conversation about our choices. interacting with the salespeople. However, Roger is the complete opposite. There was no pressure and we had a natural conversation about our choices. He was not trying to “sell” us. He gave us options within our budget and our needs. Go see Roger if you want the best deal without the pressure. More
Roger Slavens is my go to salesman for my car needs. I have traded in 2 cars, purchased one and now on my second lease! Roger has helped me with all the transactions and has never been misleading and al I have traded in 2 cars, purchased one and now on my second lease! Roger has helped me with all the transactions and has never been misleading and always provides the best customer service. dealership is always clean and inviting! He always makes me feel welcomed and keeps his scheduled appointments. More
DO NOT ANSWER ANY EMAIL FROM WARD PETERS. HE WANTED TO BUY MY CAR AND WHEN I TOLD HIM HOW MUCH, HE ACCEPTED MY OFFER AND SAID TO BRING IT IN TODAY SO I PAID TO GET IT TRANSPORTED TO DUVAL ACU HE WANTED TO BUY MY CAR AND WHEN I TOLD HIM HOW MUCH, HE ACCEPTED MY OFFER AND SAID TO BRING IT IN TODAY SO I PAID TO GET IT TRANSPORTED TO DUVAL ACURA AND HE DENIED MY CAR WHEN IT GOT THERE NOW I PAID $$ FOR IT TO BE SENT THERE AND HAVE NO WHERE TO STORE MY CAR. UNPROFESSIONAL. DO NOT ANSWER ANY CALLS,EMAILS, TEXTS FROM WARD PETERS OR DUVAL ACURA IF YOU WANT TO SELL YOUR CAR. I DIDN'T EVEN INITIALLY CONTACT THEM SOMEHOW HE FOUND ME. FRAUD WARD PETERS More
I am writing to express my gratitude for your excellent customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a t customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a timely and professional manner. They were very attentive, courteous, and informative throughout the whole process. Jovie kept me updated on the status of my car, explained the details of the repairs, and answered all my questions patiently. He also arranged a complimentary loaner vehicle for me, which was very convenient and appreciated. I am very satisfied with the quality of the work done on my car. It runs smoothly and looks great. Duvsl Acura Service Department have earned my trust and loyalty as a customer. Thank you for your outstanding service and dedication. Each of you are a valuable asset to Duval Acura and I hope they recognize your efforts. More
The dealership is nice, every sales representative is approachable. I would recommend if you’re a first time purchaser. approachable. I would recommend if you’re a first time purchaser. More
Anyone in the Ormond/Daytona Beach area looking for a luxury SUV owe it to themselves to call Duval Acura. From top to bottom of the organization, they are everything you’d want. Take it from a 100% sati luxury SUV owe it to themselves to call Duval Acura. From top to bottom of the organization, they are everything you’d want. Take it from a 100% satisfied customer. More
Duval Acura is a no pressure, relaxed atmosphere which is a pleasant surprise from the usual dealerships!! Tim gave me some great information via email, and Roger was very patient with me while making my dec a pleasant surprise from the usual dealerships!! Tim gave me some great information via email, and Roger was very patient with me while making my decision on which vehicle I wanted to purchase!! A very nice team and I was treated well thank you!! More