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Durocher Auto Sales

Plattsburgh, NY

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163 Reviews

4651 State Route 9

Plattsburgh, NY

12901

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163 Reviews of Durocher Auto Sales

August 30, 2012

All I have to say is I will never buy another car from anybody else again. From start to finish Mr. vanAuken has been so courteous, and helpful throughout my entire process. I say process because I was ap More

by dennis12901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles vanAuken, Charles vanAuken
Sep 10, 2012 -

Durocher Auto Sales responded

Congratulations on your new Saturn Vue! Thanks so much for taking the time to share your experience. I'm sorry to hear that you had unsatisfactory visits elsewhere...We work hard to make sure every one of our customers knows how valued they are and how honored and thankful we are to have their business. We look forward to serving your vehicle needs for many years to come. On behalf of Charles, and all of us here at Durocher Auto, thank you for your business. Enjoy your Vue! ~ Lisa Crosby, E-Business Development Manager ~

August 28, 2012

Ben really worked with me to make sure I could get the car I wanted to get, and keep it in my price range also. He went the extra mile and helped look for a new charger that they didn't have at the dealer More

by gmatott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Matott, Ben Bright
Sep 10, 2012 -

Durocher Auto Sales responded

Wow! Thanks for taking the time to share your experience and for all the kind words. Congratulations on your new Charger! That is a gorgeous car and I'm sure you're going to enjoy it for years to come! I'll bet you've been getting a ton of compliments on it! On behalf of Ben, and all of us here at Durocher Auto, thank you for your business! We look forward to serving your vehicle needs for many years to come. ~ Lisa Crosby, E-Business Development Manager ~

August 26, 2012

Ben is the reason we bought from Durocher. He's the perfect mix of agressive in finding us what we wanted in a vehicle and laid-back enough so we would not feel pressured into buying. He maintained co More

by cfacteau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Bright
Aug 27, 2012 -

Durocher Auto Sales responded

Congratulations on your new car and thanks so much for your kind words! We truly appreciate the time you took to share your experience. We look forward to serving your vehicle needs for many years to come! On behalf of Ben, and all of us here at Durocher Auto, thank you for your business! ~ Lisa Crosby, E-Business Development Manager ~

August 26, 2012

Just want to thank Charles and the Durocher team for keeping our transactions so stress free. Charles was able to help me locate and acquire the 2012 AWD Dodge Charger SXT with the right options and in More

by mrgshomework
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles VanAuken, Charles vanAuken
Aug 27, 2012 -

Durocher Auto Sales responded

Congratulations on your new Charger! The SXT with AWD is incredible! Great choice! We appreciate your kind words. We're more than happy to assist our valued customers in finding their dream car - if we don't have it, we'll find it! Thank you for offering us the opportunity to earn your business. We look forward to serving your vehicle needs for many years to come! On behalf of Charles, and all of us here at Durocher Auto, thank you for your business. ~ Lisa Crosby, E-Business Development Manager ~

August 14, 2012

Couldn't have asked for a more friendly and helpful sales consultant. Ben was very patient with me as I considered all of the options . . . which took a VERY long time :). He answered every question and we More

by bfittin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Durocher, Ben Bright
Aug 14, 2012 -

Durocher Auto Sales responded

Congratulations on your new wheels! Thanks so much for taking the time to share your experience with us. Buying a new vehicle is a big commitment - both financially and emotionally - so we give our valued customers all the time they need to make the right decision for them. Once the decision is made, we'll work hard to make it happen for you! We look forward to serving your vehicle needs for many years to come! On behalf of Ben, Bob, and all of us here at Durocher Auto, thank you for your business! ~ Lisa Crosby, E-Business Development Manager ~

August 10, 2012

Ben was extremely friendly, patient and knowledgable. He made buying a car a pleasant experience. I especially liked the face that he was overly pushy!! More

by Bridgetmonahan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben bright, Ben Bright
Aug 13, 2012 -

Durocher Auto Sales responded

Congratulations on your new car! Thanks for taking the time to share your experience with us. We think that buying a vehicle SHOULD be a pleasant experience, and we're glad that we could make that happen for you. It's a big decision - we're honored that you allowed us to be a part of it! On behalf of Ben, and all of us here at Durocher Auto, thank you for your business! ~ Lisa Crosby, E-Business Development Manager ~

August 08, 2012

Always a great experience at Durocher's. I've purchased 3 new Jeep Grand Cherokees from them and have all my service done there. Always friendly and courteous. More

by Geri Favreau
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Pettis
Aug 09, 2012 -

Durocher Auto Sales responded

Hi Geri, Thanks for taking the time to share your experience with us! The Grand Cherokee is a fantastic vehicle! When you're ready for your fourth one, you know we'll be here for you! In the meantime, our service department looks forward to serving you! On behalf of Jennifer, and all of us here at Durocher Auto, thank you for your business! ~ Lisa Crosby, E-Business Development Manager ~

August 07, 2012

My husband and I have been a customer for several years, and everytime we either trade a vehicle or need service, it has been outstanding to say the least. Exellence is the best word to describe Durocher's. More

by pcourtney9909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Durocher, Lisa Gonyo, Ben Bright
Aug 09, 2012 -

Durocher Auto Sales responded

Hi Tom and Pam. Wow, thank you for your kind words! We do value our customers! Here at Durocher Auto you're not just another number or deal, you're family! We appreciate your business and look forward to serving your vehicle needs for many years to come! ~ Lisa Crosby, E-Business Development Manager ~

July 26, 2012

Ben made us welcome right away. We could not have asked for a friendlier salesperson. He was most helpful in securing a good interest rate for us and explained everything he was doing . Dennis gave us a fa More

by emlou737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Durocher, Ben Bright
Jul 26, 2012 -

Durocher Auto Sales responded

Congratulations on your new convertible! We appreciate your kind words and are honored to have earned your business. Remember to tell your friends and family to give us your name when they come in and, if they purchase from us, you'll receive a referral bonus ... and who doesn't like bonuses! On behalf of Ben, Dennis, and all of us here at Durocher Auto, thank you for your business! ~ Lisa Crosby, E-Business Development Manager ~

July 25, 2012

I showed up at the dealership in a rain storm straight from the gym in gym clothes. I walked in and Ben simply said "Can I help you." From there I told him the truck I would like to owne and the truck I w More

by dean rock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Bright
Jul 25, 2012 -

Durocher Auto Sales responded

Congratulations on your new truck! We're glad a little rain storm didn't keep you away! We understand that your time is valuable, so we work hard to get our customers the information they want and need, as quickly as possible. We're so glad to hear that you're happy with your new truck and with your experience with us. On behalf of Ben, and all of us here at Durocher Auto, thank you for your business! ~ Lisa Crosby, E-Business Development Manager ~

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