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Duncan Ford Lincoln

Blacksburg, VA

2.9
296 Reviews

125 Jennelle Rd.

Blacksburg, VA

24060

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296 Reviews of Duncan Ford Lincoln

January 20, 2014

Shawn was a very knowledgeable and helpful young man. We enjoyed working with him and would return to buy another car from him. He was not pushy, but helpful and willing to answer any questions. He sought More

by betotto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Allen
January 20, 2014

I started looking online at different models and features, than John Myers did a lot of research to find the exact car that I wanted and it was delivered on the expected date. The car has worked ou More

by arthurd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Myers
January 20, 2014

This dealership removed much of the hassle traditionally associated with car sales. They lived up to all of thier promises and were honest and up front throughout the entire process. Shawn Allen was a gre More

by elc143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Allen
January 20, 2014

Sale accomplished via telephone and internet discussions. Information conveyed appropriately and in timely fashion. Made acquistion during extended trip across the Commonwealth. Duncan had exactly vehicle More

by jvandergriff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Houseman
October 03, 2013

I would not recommend this dealership. As soon as my husband and I got out of our car, a lady ran up to us, wanting to know our full names and phone number and wrote them on a pad. I thought this was we More

by jakek1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of her name.
Jan 17, 2014 -

Duncan Ford Lincoln responded

Thank you for your candid review of our dealership. We apologize for the less than stellar customer experience and due to your feedback have taken the time to re-evaluate our processes. We have made the necessary adjustments to improve. We appreciate the opportunity to earn your business and hopefully in the future we can get another opportunity to serve your transportation needs. We are here at your service. David P. Duncan General Manager Duncan Ford Lincoln Mazda Blacksburg, VA.

July 09, 2011

I've gone in several times and they have yet to do a single simple service correctly. I have had to have everything I had done with them redone at my dealer in Yorktown, VA. More

by freemoney453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Too many to name
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