Dublin Volkswagen

Car in for VW Dublin service It used to be taking your car into just about any dealership for service was a hit or miss routine. Either you got little service and a bill or big se It used to be taking your car into just about any dealership for service was a hit or miss routine. Either you got little service and a bill or big service and a huge bill! At Dublin VW, my family has grown to trust and recommend the dealership as we all drive VW’s. I usually work with Phillip or Charlie in service. The customer service is always stellar (I only say this because I’ve been to other dealerships in the Bay Area during my 40 years of driving VW’s). Thank you Charlie for the very last service...always trustworthy and accommodating. And a thank you to Phillip and Matt for always being genuine! Hats off to a great service department and team of mechanics who know there stuff! Thor Poulsen More

Great buying experience We contacted Jamiee at Dublin VW when we were looking for a car. Jamiee helped us to get the car that we like and gave a best price compare to other d We contacted Jamiee at Dublin VW when we were looking for a car. Jamiee helped us to get the car that we like and gave a best price compare to other dealerships. She is a great sales woman. She delievered what she promised. Overall we are very happy with her throughout the buying process. More

Buyer Beware! Extremely incompetent employees! Living xxxx and throwing eachother under the bus. That sales person Paiman, same thing. Take that 5 star back, 1 star Extremely incompetent employees! Living xxxx and throwing eachother under the bus. That sales person Paiman, same thing. Take that 5 star back, 1 star from us. Bunch of crooks!!! We go there for a lower payment we left with a same payment vehicle. The vehicle is amazing but the salespeople and finance people are crooks. We left few days earlier with a 39 month lease a d a good payment. Calls us back and tells us we needed to change terms and payment this was all after an a contract was signed. Better business Bureau will be notified regarding this situation. Buyer beware! Paiman, promised a great deal and acted like he was the victim from the other sales people and management when all along he was that conniving sneaky salesperson that you would try to avoid. Telling us his stories of being honest and to the point. Crooks, major crooks. I'd look elsewhere if you're interested in a Volkswagen. Dublin volkswagen is total incompetent! More

Dealership does not deliver as promised I went in to purchase a 2016 Tiguan R-Line with 29,137 miles on it. This was my fourth visit (the earlier ones were exploratory). I told the salespers I went in to purchase a 2016 Tiguan R-Line with 29,137 miles on it. This was my fourth visit (the earlier ones were exploratory). I told the salesperson and the sales manager upfront that I was paying for it IN CASH. The salesperson even asked me what type of cash payment I was going to make. I clarified that it was going to be in the form of a cashier's check. To cut the story short, I saw the finance manager after I went to the bank to have a check made in the dealership's name. I signed a bunch of documents, one of which stated that I was acknowledging that they DID NOT run a credit check on me (obviously because I mentioned that I was paying in cash). I arrived home and shortly thereafter checked my emails. Lo and behold, I received an email from Transunion that my credit score has changed. I found out that Dublin Volkswagen ran a credit check on me (I had a B credit rating incidentally but that is beside the point). I called the finance manager (Mike Chavez) to ask him why he ran a credit check on me. He said he didn't, pointing to the sales department as the department responsible for the fiasco. I wrote him an email the following day pointing out that it does not matter who was responsible; it is the dealership team. Was this a case of the left pocket not talking to the right? He has not replied as of today, March 9, 2019. There were other irritants, such as promising that they will provide a duplicate of the key fob and a rear cargo cover. They renege on that arrangement (stupid me for paying for the vehicle before these items were delivered). More

Service after the sale???? I purchased a vehicle from out of State. Still waiting on the signed sales contract after 8 weeks. Service after the sale is almost non-existent. F I purchased a vehicle from out of State. Still waiting on the signed sales contract after 8 weeks. Service after the sale is almost non-existent. Fortunately, finally received the California title so I can at least register the vehicle in my home state. More

No Title I would avoid this dealership if possible. I bought a used 2015 VW Passat from them 7 months ago. I have yet to receive a title. I have made a dozen p I would avoid this dealership if possible. I bought a used 2015 VW Passat from them 7 months ago. I have yet to receive a title. I have made a dozen phone calls to Valerie Beatty who works with the California DMV as a rep from Dublin VW. Each phone call is the same. I'll follow up and call you tomorrow. Have never once received that follow up phone call. Also, don't assume your vehicle comes with the normal amenities like floor mats and a spare key. They cost extra! More

items added to the contract without permission. I was very clear with Omar, Monica and Thomas in sales that I did not want AutoGap or Surface protection. I also reiterated this with Mark in finance. I was very clear with Omar, Monica and Thomas in sales that I did not want AutoGap or Surface protection. I also reiterated this with Mark in finance. Yet my contract still includes a total of $1594 for the items I did not want. I have been offered a partial repayment but that is unacceptable to me. I have filed a complaint with the BBB Please be very leary of this place and its practices. More

Ridiculous buying experience I wish I can give negative ratings for purchasing the car from the dealer. I bought an atlas from them and the paperwork got messed up since one of th I wish I can give negative ratings for purchasing the car from the dealer. I bought an atlas from them and the paperwork got messed up since one of the finance manager messed up the monthly payment by $100 lessafter which he was fired. Followed by had to work Jessica from finance to get the paper work done and she is the most pathetic and unprofessional person I have ever come across. Initialy we planned to lease the car and the dealership messed up the paperwork and we were told up to pay $100 dollars more without any proper paper work and if we don't pay she threatened us that they will take back the car. I didn't want to discuss with her further and asked to work with another manager who made it work and provided us a $400 worth of an VW accessory. As part of the new paperwork we were suppose to get the 2months of due for the car we leased earlier and to get that cheque it took me 4months and after multiple times I visited and blasted Jessica on her face finally she got the cheque ready on 9/20 and on top of it she didn't either mail them or let us know over the phone and I had to go in person to find that out that the cheque is ready. On top of it She claims that she left a VM multiple times which is biggest lie I have ever heard. This whole place looks like a scam and the people are unprofessional and rude. More

Stole from me with unauthorized charge. Liars, cheaters xxxxx Brandy Norman and Mark Hatefy, processed an unauthorized charge of $1,500 on my debit card without my knowledge or permission THE DAY AFTER I de xxxxx Brandy Norman and Mark Hatefy, processed an unauthorized charge of $1,500 on my debit card without my knowledge or permission THE DAY AFTER I decided not to purchase a car from them, and without me ever signing any kind or purchase agreement. I gave them my card and my drivers license so they could run my credit. They could have processed $3,000, so why only $1,500? Because Brandy Norman thought she could get away with it. I changed my mind before signing an agreement, so they thought they would just reach in to my bank account and take $1,500 out of it and keep it in case I didn't notice. Shady. When I discovered what had happened two weeks later and called to ask for a refund, the receptionist Jessica Quinones tried to get rid of me by sending me to voicemail, then Mark Hatefy, Finance Manager, hung up on me, and finally Jessica Quinones put me on hold for AN HOUR. Then Jessica Quinones, Receptionist said they they were going to process it at the end of the month anyway when they do their accounting. Plausible deniability And when I demanded that they process it immediately, Receptionist Jessica Quinones, who claimed to be Mark Hatefy's boss, said she needed my credit card number AGAIN to process it. If they were going to process it anyway, why did she suddenly need my debit number? It has been three days and still no refund has gone through. MARK HATEFY AND BRANDY NORMAN and anyone who chooses to work here and surround themselves with liars and cheaters ARE liars and cheaters. There are no good guys here, because everything goes through the Finance Department, which will cheat you out of anything they think they can get away with. More

Beware of this dealership! Scam, bait and switch negotiation *Edit* I found other reviews admitting this same thing has been happening to them! Beware of the scam being run by this dealership! Beware of this *Edit* I found other reviews admitting this same thing has been happening to them! Beware of the scam being run by this dealership! Beware of this dealership! Scam, bait and switch negotiations, pushy salespeople, car damage during warrantied repairs... Three bad experiences over the course of fewer than two years. Rarely do I write reviews but I want to warn people about this dealership so what happened to me doesn't happen to anyone else. I purchased my GTI at this dealership in 2015. They were pushy and aggressive. However, they were the only dealership with the particular model I wanted so I let it slide. I firmly believe I overpaid for the vehicle and let them talk me into unnecessary upgrades. That was my own fault. Fast forward to 2017, the online sales manager Melissa calls me and asked me if I still have the car... I do, it has low mileage, in good shape and the hard to find Driver Edition. She proceeds to give me this story about how they have a VIP customer looking to buy this exact model of GTI with low mileage for their Son who is graduating/having a birthday at the end of the month. I think why not, I'll stop in and see what they'll offer me for the car. I did my research about what the car was worth, no one else had this particular model in stock with low mileage. I came in and they offered to give me 18 for it. That would have zeroed out my loan. I say no, I love my GTI and I won't part with it for 18. I speak with the Finance Manager Jessica. She proceeds to offer me between 20K and 24K with a safe bet at 22K. This is not a trade-in price. This is a cash offer. I tell her I'll think about it. I make a few calls, debate on selling my GTI even for a good price. I come back in and tell her I would sell for 24K. She says she has to speak with someone to see if she can make it work. Here's where I have a real problem... She makes me wait an hour to get an answer. She sends some other person over who I've never spoken to before citing Jessica is with a customer, I looked and she wasn't. She was sitting in the office with the other sales people. This new person then proceeds to offer me 17K for it. Not only was that range we discussed false, they lowered the price even lower than the first quote and tried to then change the story around to where they would only give me that "high number" if I put it into one of their cars. I asked "so you'll do 22K if I buy a car from you?" and she just says "no". She stares at me and I ask "what changed?" and she doesn't have an answer... I realize now the Online Sales Manager Melissa probably called me with a fake story to talk me into coming in, the Finance Manager Jessica lied to me about the range they would be willing to pay so I would keep talking to them and then proceeded to waste my entire day hoping I would settle for buying a new car from them before their poor excuse for a "sale" ended. The last time I visited this dealership also scratched the interior of my car while fixing something simple under warranty. This dealership is beyond untrustworthy, shady and unprofessional. Avoid them at all costs. Go anywhere else! Volkswagen of Oakland, Dirt Brothers Walnut Creek Volkswagen, Serramonte Volkswagen or Volkswagen San Francisco. More