Dublin Hyundai

Ccammed by salesperson into financing I got an online quote which I later learned that no financing was needed. The online salesperson was not available and was serviced by floor salesper I got an online quote which I later learned that no financing was needed. The online salesperson was not available and was serviced by floor salesperson, Sandy. Was promised a $750 credit for financing but not given. Was told that this was in the online quote price which turned out to be false. After much argument, was told that I either take it or leave it. I felt like I was begging for welfare. Worst car buying experience in my life! I needed the car badly and had to go with. Later found out that Sandy stole the sale from internet manager who did not even know that I bought the car! If you happen to go to Dublin Hyundai, never let her touch your sale! More

Pushy and Unprofessional So initially I was on Cargurus.com and came across an Acura TL-S at Dublin Hyundai. On May 17th I call the dealership to confirm the Acura is for sale So initially I was on Cargurus.com and came across an Acura TL-S at Dublin Hyundai. On May 17th I call the dealership to confirm the Acura is for sale and if so, if I could come by and check it out. The person I spoke on the phone with was Braden and he said that they did still have the car available, and so I said that I would be over in an hour to look at the TL. When I arrive, Braden is on the phone so the receptionist tells me to have a seat and to help myself to the doughnuts and coffee available, which was kind. Ten minutes later, Braden and another sales person, Sayed come over and say, let’s go look at the car. Braden says, “Oh, that’s a nice car! Ive had three calls on it this morning!” First, they didn’t know where the car was located in the parking lot, actually in the opposite direction of the way he indicated. Then as I’m walking out the door to look at the Acura, Braden casually mentions to Sayed that the car was not emissions tested and said I could only do a short drive, which was to the end of the court and back, so at most a quarter mile at 25-30 mph. The Acura appeared fine, however the entire inspection I did seemed rush all in all. They mentioned the features on it, which I already knew since I knew someone who had one previously. They claimed the previous owner was an old couple. My test drive thereafter was at most five minutes. Then I am whisked inside to talk about buying it. When I ask them the price of the car they simply reply, “Well, you saw the car online, right? So you should know the price”. I am handed back over to Braden and I talk about financing the vehicle. They take my Mother’s and I’s driver’s license. Then they have me fill out an application and after ten minutes the come back and say that my credit history is limited therefore I need a co-signer, which I asked my Mother to be. Braden becomes evermore pushy, and they have us fill out the application (again) and when they come back with our credit reports, my Mother’s was very inaccurate, and when she points that out to them, they question her authenticity, as if she wouldn’t know if a home mortgage was taken out in her name. They also become more personal in their questioning of my Mother’s employment history, not knowing that when you are self-employed that you can work out of your home. Thereafter, they come back with a form asking for what kind of down-payment I would provide and when I tell them they somehow calculate $400 a month, which means they are either charging me over 20% APR on a car loan or they can’t do basic arithmetic and forgot to include the down-payment I would provide in their equation. (Online car finance calculators were projecting at most $300). It has been almost half an hour and they are still holding our driver’s licenses, as I know is a tactic to keep you from leaving. I ask for them, and they simply reply, yeah, yeah, we’ll give you back your license (Other dealerships I’ve been to simply take a photo and return them instantaneously) When I tell Braden that I can get a better deal from my insurance company, he scoffs and says that they don’t give loans, in which he is shocked when I tell me I already was qualified for a loan from my insurance company at infinitely better monthly payments and APR. They upset my Mom further by asking more about her credit and income, to which she replies that it would simply be her name on it and that I would be wholly responsible for the payments. Finally they give us our licenses back and Braden and Sayed then disappear saying that they will run my application among banks and to let me give them a chance. They were gone for at least twenty minutes with no checking back or providing updates on their progress. As a result, my Mother and I leave and while driving home they attempted to call us, back they did not leave a voicemail, email us about our experience or to check if I was still interested. Fast forward to ten days later and I receive a letter from a bank denying me a loan on the basis that they could not verify my Social Security number. This dealership thereby lowered my credit score because they could not input or proofread a form on a credit application! Braden made what could have been a sale, but instead made basic math errors, become increasingly pushy and nosy, and never contacted us at any point or left a message touching base. They did not sell the Acura until five to seven days later and had an opportunity to seal a sale on the second day and ruined it. More

Great dealership Dealers were not aggressive or pushy and straight to the point. Made the buying experience smooth and quick! Would buy from them again. He didn't hagg Dealers were not aggressive or pushy and straight to the point. Made the buying experience smooth and quick! Would buy from them again. He didn't haggle us or bother us with 100 phone calls when we were trying to make our decision, which we really appreciated. He was very kind and respectful. He had extreme knowledge of the cars and answered all of our questions and gave good details about the car without taking up too much time. More

Excellent Customer Service This is our 7th Hyundai that we have purchased through Dublin Hyundai. We love the customer service, it is straight forward. We love the personal att This is our 7th Hyundai that we have purchased through Dublin Hyundai. We love the customer service, it is straight forward. We love the personal attention we get from Marika Young. If we have any questions, need assistance, advice, contact or service she is our first stop. She totally takes excellent care of us. That is the reason we keep coming back. Did I mention that this is our 7th Hyundai through you!!!! We have also worked through Dublin Hyundai to purchase vehicles for friends and family. Your customer service is top notch. More

Too long to buy a car The wait is too long . They need more staff to handle the amount of customers in the dealership . Buying a car should not be that stressful and time c The wait is too long . They need more staff to handle the amount of customers in the dealership . Buying a car should not be that stressful and time consuming . Samir worked hard to juggle the schedule but still it was a long wait . More

Review Zachery was our salesperson. He was very straightforward and attentive. We ended up purchasing 2 vehicles that day. Joey made sure to get us the insur Zachery was our salesperson. He was very straightforward and attentive. We ended up purchasing 2 vehicles that day. Joey made sure to get us the insurance plans that we needed. They both gave us thorough clarfication about insurance plans and vehicle features. Give them both a raise! More

Good dealership Good dealers. Friendly and helpful. Samir helped me to find finish the transaction. Although there was only a small room for negotiation, the initial Good dealers. Friendly and helpful. Samir helped me to find finish the transaction. Although there was only a small room for negotiation, the initial price quoted was competitive. More

GREAT SERVICE!!!! This was my first time leasing and everyone made me feel very comfortable. I feel like I made the right choice. Special people at Dublin Hyundai are: This was my first time leasing and everyone made me feel very comfortable. I feel like I made the right choice. Special people at Dublin Hyundai are: Sales: Sayed Sadaat he is so GOOD AT HIS JOB. He didn't pressure me & was extremely kind almost as if we were family. Great family man & worker. Financial: Jawid Omar o my goodness we had the best time, that I forgot how much money I was spending lol. Great person again I felt like family. The transition was painless. We laughed so much that I was thinking I'd be invited to his wedding one day. Follow up customer relations manager: Marika was so pleasant. I also felt so comfortable talking with her. She made me smile with some gifts she was offering. It felt like we've spoken before like friends. Thanks again Dublin Hyundai I refer everyone I know that is looking for a car. More

Excellent Samir was a great salesman. He was very knowledgeable on his information of the vehicle I had chosen. He listened and understood what I was looking fo Samir was a great salesman. He was very knowledgeable on his information of the vehicle I had chosen. He listened and understood what I was looking for and this made me feel comfortable. I left very happy. More

Vehicle purchase The overall purchase of my Santa Fe Sport was very good. My trade-in value was very responsible and straight forward. I had money coming back from t The overall purchase of my Santa Fe Sport was very good. My trade-in value was very responsible and straight forward. I had money coming back from the trade-in and I received a check in five days. I believe the entire purchasing process was handled very well. More