DuPage Chrysler Dodge Jeep RAM - Service Center

Currently stranded outside this Chrysler service dealership with no solutions to fixing our Jeep Wrangler after 2 weeks of service with the issue we originally came for not being fixed, $4300.00 lat dealership with no solutions to fixing our Jeep Wrangler after 2 weeks of service with the issue we originally came for not being fixed, $4300.00 later! We were told by Mike to come on Monday, they will give us a rental car and fix the problem they originally did not fix. Tech now agrees that he missed checking for tire rub (they said with “150% certainty” concluded before the knocking was definitely due to ball joints). The tech doesn’t even recommend adding wheel spacers. We were just told by Marco that they will only cover one day of the rental car and we have to pay the rest of the days while they order and charge us for more parts. We originally came in for a knocking sound while making a hard right turn and wheel alignment. After installing new ball joints, u joints, and sway bar that was supposed to fix the issue. Get to the dealership to find the Jeep battery dead outside, we get home, make a hard right turn...the knocking is still very present. $4300.00 and the problem still exists. This company is nothing more that parts dealers! This is not the first time we have run into incompetence with this dealership! 2 years ago we came for a air conditioning inspection and repair. 2 years later, the air conditioner is not working again. To find there never was an inspection in the first place, just a belt replacement. If you choose to work with this company, beware of the miscommunication from the middle people/parts dealers and try to talk directly to the mechanic. Their warranty is 2 years bc that’s their work only last that long. Careful when they say to come back in and they will fix it, there is no fixing, you will be stuck out with no solution, just pushing parts and their incompetence is something you will have to pay for. The wheel alignment still pulls to the right after repair. Beware! More

Service appointments have zero meaning here. Had a 1:15 oil change on car leased from here. Didn’t get onto the rack til 2:45 then took another 30+ minutes to get washed and back to me, still wet. Plus ha oil change on car leased from here. Didn’t get onto the rack til 2:45 then took another 30+ minutes to get washed and back to me, still wet. Plus half of staff not wearing any masks. Will not bc back here. Would rather pay to get oil changed somewhere else ***They then offered to pick up car up for a complimentary detail. Which was supposed to be at 9am. It is now 11:30 AM; no phone call, no text, no e-mail saying they are running late. Just no showed the appointment. This dealership is a joke. I will be finding a new Jeep dealer for my next lease. More

Easy and simple. Fast response and friendly staff. Attended to my concern and gave me suggestions that help to make a sound decision. Thanks for the great service. Attended to my concern and gave me suggestions that help to make a sound decision. Thanks for the great service. More

My tire indicator alerted to a tire fail on my way to work. The dealership was right around the corner. I parked outside service, walked in, and when Ray saw me, he asked how my day was, I told him bad a work. The dealership was right around the corner. I parked outside service, walked in, and when Ray saw me, he asked how my day was, I told him bad and showed him the tire. Explaining how fast it happened and that I drove there and prayed my rim was ok. He said there was a delay in service but he got a porter to take me home so I could go to work. At work he called me to let me know the tire needed to be replaced, but the rim was fine. I authorized the service and let him know I would pick it up the following day. He called me again when it was complete and that he was having my car washed as he knows I love my car! More

Had a great experience at Dupage Chrysler. Always helpful and all work is done properly. Great service manager and service people. Will always take my keep there for service and all work is done properly. Great service manager and service people. Will always take my keep there for service More

Excellent service for my last visit. I was attended to promptly upon arrival for both dropping off and and picking up my car. The work on my car was completed promptly. No surprises. Everything went smoot promptly upon arrival for both dropping off and and picking up my car. The work on my car was completed promptly. No surprises. Everything went smoothly. More

Nice dealership but expensive. Hard to get to if you are coming from the east Disappointed that a backup camera would go out so fast. are coming from the east Disappointed that a backup camera would go out so fast. More

Great communication and follow up. Fast service!! I had work done to my truck and the service was good. My truck was clean and ready to go on time. work done to my truck and the service was good. My truck was clean and ready to go on time. More

Cheryl was the best. I have found a new home to have my jeep and challenger to be service. I've been to many service departments but because of Cheryl I will always come back. The best service manager in jeep and challenger to be service. I've been to many service departments but because of Cheryl I will always come back. The best service manager in the bussiness. More

They were very nice service was completed sooner than expected. Meet all my expectations. Kept me informed on all services that was needed they even found me a coupon to bring the price down a little. I expected. Meet all my expectations. Kept me informed on all services that was needed they even found me a coupon to bring the price down a little. I am very pleased. More