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DuPage Chrysler Dodge Jeep RAM - Service Center
Glendale Heights , IL
166 Reviews
166 Reviews of DuPage Chrysler Dodge Jeep RAM - Service Center
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July 20, 2018
Great communication and great service We were greeted by service immediately and informed of our service promptly. All communications regarding our service were handled professionally. We We were greeted by service immediately and informed of our service promptly. All communications regarding our service were handled professionally. We will definitely return for future service requirements. More
by Michele1
Employees Worked With
Bob Utterback
July 16, 2018
Great place to buy a vehicle. Joe is awesome from head to toe. He made buying a car easy and painless. He promise’s to take care of his clients from the start and it has been like Joe is awesome from head to toe. He made buying a car easy and painless. He promise’s to take care of his clients from the start and it has been like that for 2 years and running. He will provide the best people to help for example Cheri from service, who is wonderful as well. I love it at Dupage Dodge in Glendale Heights!!!! More
by Jsnarski75
July 12, 2018
Oil change Everyone was very helpful and friendly to me. When I mentioned that I had been waiting awhile for my oil change the finance guy went to service for m Everyone was very helpful and friendly to me. When I mentioned that I had been waiting awhile for my oil change the finance guy went to service for me to find out the status. I thought this was great. Also my salesman who sold me my car last October spoke to me about coming back in September to refinance my car to lower my interest rate as well as my payment. I had a great experience this day. More
by Goldeneye
Employees Worked With
Donnie finance, Tim sales
July 02, 2018
BROUGHT MY VAN IN FOR SERVICE AND ENDED UP BUYING A NEW VAN. THE STAFF HERE ARE ALL WONDERFUL AND TREAT YOU LIKE FAMILY. I LOVED THE VAN I HAD BUT IT WAS MISSING A FEW OPTIONS TH AND ENDED UP BUYING A NEW VAN. THE STAFF HERE ARE ALL WONDERFUL AND TREAT YOU LIKE FAMILY. I LOVED THE VAN I HAD BUT IT WAS MISSING A FEW OPTIONS THAT I REALLY MISSED HAVING. I LOVE CARS AND ALWAYS HAVE, THIS DEALERSHIP IS SO UNUSUAL IN THIS DAY AND AGE. EVERYONE THERE IS HAPPY AND HELPFUL AND MAKE YOU FEEL SPECIAL. More
by debg
April 06, 2018
Great Place to buy a vehicle!!! I've purchased more cars in my life time times 2 for most people. I must say this has been the best experience of all. Bob Williams really takes the t I've purchased more cars in my life time times 2 for most people. I must say this has been the best experience of all. Bob Williams really takes the time with you and delivered what was promised. More
by robertcgreen
Employees Worked With
Alex Sandoval, Bob Williams
March 27, 2018
Bad customer service They had very bad customer service from manager to service advisor! My vehicle had some sort of electrical problem but they couldn’t pin point the pro They had very bad customer service from manager to service advisor! My vehicle had some sort of electrical problem but they couldn’t pin point the problem. Three weeks later they were still dumb founded! Eventually I took my vehicle to another Chrysler dealership in Elmhurst. It took them about a day to pint point the issue! Dupage Chrysler in Glendale heights is horrible! More
by 5555
Employees Worked With
Kristina Winger
March 13, 2018
Excellent Service! Came in for a quick oil change and car wash. I was in and out in no time. The service advisors were all outgoing and friendly. Thank you for the great Came in for a quick oil change and car wash. I was in and out in no time. The service advisors were all outgoing and friendly. Thank you for the great service! More
by Dodgeguy76
Employees Worked With
Eddie
March 03, 2018
Amazing Great experience!! Very great customer service! I would definitely recommend this dealership to all my friends and family! One person who really stood Great experience!! Very great customer service! I would definitely recommend this dealership to all my friends and family! One person who really stood out was Kristina she was great! More
by Jayjay1107
Employees Worked With
Kristina
February 13, 2018
Great service/Quick and timely I purchased my Jeep Wrangler Unlimited from these guys. It will be the only dealer I go to from now on. Since my purchase they follow up, keep the oil I purchased my Jeep Wrangler Unlimited from these guys. It will be the only dealer I go to from now on. Since my purchase they follow up, keep the oil clean, check everything, and even clean it! I scratched it off-roading, and they had my paint stick ordered and to me in 2 days. Highly recommended this team of people over there! More
by Coltbrit13
January 07, 2018
Poor service quality I used to have a high regard for this dealership, having bought my 2009 RAM 1500 there and have had it solely serviced by DuPage. Recently, I had a v I used to have a high regard for this dealership, having bought my 2009 RAM 1500 there and have had it solely serviced by DuPage. Recently, I had a very serious issue arise where the gas tank detached from the vehicle due to the tank strap and rust. I was able to get it to DuPage Dodge and was anticipating that either my lifetime warranty or Chrysler would cover the cost of this since Ford in 2011 instituted a recall on this same issue. I was told that I would have to pay for the repair out of my own pocket ($900) so not having another option at the time, I agreed. I got the truck back but in the mean time I had contacted the NTSB about the problem because a gas tank detaching at highway speed (which I mostly do) could have been devastating to me or another car behind me. The NTSB asked me take photos of the repair so I got a special camera (bore scope) to look into where the weld was done. To my shock, the weld was terrible (the work was outsourced to a mobile welding shop that has a very poor reputation). I contacted the service manager (Nick) to have them review the work. After review, he stated that this was the best they could do and that I was on my own. A really poor decision by the manager because washing his hands of the issue put other people's lives at risk. The good news is that Chrysler and the NTSB had me go to Ziegler Dodge where they stated the truck was not road-worthy (the techs said this was some of the worst welding they had ever seen) and began working on a proper fix (at Chrysler's expense this time). Had I not checked on the quality of the work, this could have led to tragedy (I keep thinking of the minivan where all of those kids lost their lives when the tank exploded). So, I am out of $900 for worthless work, but will be more selective of my dealership going forward. I am disappointed because I put a lot of miles on my truck and thus was in for service at least once a month and I generally liked the service there until this incident. The RAM 1500 btw is amazing; the best car I have ever owned in spite of this. I am due for a new one and it will be a RAM but not at this dealership. More
by linuxbynight
Employees Worked With
Service manager Nick
