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DuPage Chrysler Dodge Jeep RAM - Service Center
Glendale Heights , IL
167 Reviews
167 Reviews of DuPage Chrysler Dodge Jeep RAM - Service Center
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January 17, 2025
Not what I expected. Very knowledgeable service advisor except when after the work was done and there was still issues. I got no help at all. You would think after paying Very knowledgeable service advisor except when after the work was done and there was still issues. I got no help at all. You would think after paying for a new engine in my Jeep Wrangler that I would have had the quality work I spent on this that it would be professional and no post issues. I got no where today, even with a simple oil change. Not good! And think twice about going back there. More
by Jpena0620
Employees Worked With
Service Advisor and service technician
September 17, 2024
Horrible service went for oil change waited 1 hour and 15 mins and left without getting it done! Had an appointment and walk ins come before you do I was told ! Crap mins and left without getting it done! Had an appointment and walk ins come before you do I was told ! Crap More
by Jeff
Employees Worked With
Service
July 03, 2024
It’s been frustrating since I purchased my jeep grand Cherokee as after less then one day, there was a computer error causing the emergency collision brakes to disengage. I brought the vehicle back and w Cherokee as after less then one day, there was a computer error causing the emergency collision brakes to disengage. I brought the vehicle back and was told a simple computer update would fix the issue by a manager. After a week of no contact, I went in and the service representative told me that the issue had to be escalated to star case but my vehicle couldn’t be returned in the meantime due to it being a “safety issue”. A few days after no contact, I informed the sales representative who has tried to be helpful that I would be coming to get my vehicle without it being fixed as a new wiring harness/connector had to be ordered now. I understand the CDK issue that happened and that issues can happen but the lack of communication and transparency has been frustrating as I will have to bring the vehicle back for the repair at a later date. More
by Drew.tetik
August 24, 2022
If I could rate it zero I would service department is subpar and if they can't fix right away they have loaners and with a partnership with hertz if it's not a cdjr you can't get a rental will never use subpar and if they can't fix right away they have loaners and with a partnership with hertz if it's not a cdjr you can't get a rental will never use that dealership again because I will kill myself before going there also walked home over 2 and half miles.it is B.S. More
by letsgobowl
Employees Worked With
No na.es all bad
March 28, 2022
Oh my gosh, Donnie is amazing. I had two issues with my Jeep Wrangler. First, cracked windshield (AGAIN) and second I had zero paperwork from my purchase at the dealership (zip d I had two issues with my Jeep Wrangler. First, cracked windshield (AGAIN) and second I had zero paperwork from my purchase at the dealership (zip drive given to me was blank). Donnie was kind enough to pull all my paperwork, walk me through everything, had the patience to make sure I understood everything, and even point out a few options that I had purchased and not activated. SUCH an amazing service consultant! He made everything right with the time and attention he placed into my issues. He even gave my son some Jeep merch for his patience while we had detailed discussions. Thank you Donnie. You're doing a great job and you have made me a happy customer once again!! More
by lmielnicki9
Employees Worked With
Donnie
March 03, 2022
Last week, I had the need to have a tire replaced under my tire and wheel warranty through DuPage Chrysler Jeep after the tire picked up some type of object that essentially flattened the tire. I was able my tire and wheel warranty through DuPage Chrysler Jeep after the tire picked up some type of object that essentially flattened the tire. I was able to make a same day service appointment through Julie in the Service Department after she confirmed my warranty coverage, and upon arrival, Jennifer facilitated the tire replacement. I want to commend the dealership and Julie and Jennifer for their collective friendly, responsive, and professional customer service. The tire was replaced with the same model, and I was on my way with no problematic issues. Thank you to Julie, Jennifer, amd the dealership for your valuable assistance! More
by Terry Mee
Employees Worked With
Julie and Jennifer in Service
February 15, 2022
I own a 2015 jeep wangler ( DuPage jeep ) is the only place to go . Friendly service advisors , great mechanics & awesome porters !!!! DuPage Jeep always goes above and beyond, Top Notch service . Shout place to go . Friendly service advisors , great mechanics & awesome porters !!!! DuPage Jeep always goes above and beyond, Top Notch service . Shout out to Ray my service advisor and Manny my Porter.. Your not just a customer, your Family.. More
by M . Cortes
Employees Worked With
Ray /service advisor Manny / porter
October 03, 2021
I am a long time customer of both purchasing and well as servicing by vehicles until recently. Because of the way I was treated by the service manager, I will never set foot in this dealership ever again a servicing by vehicles until recently. Because of the way I was treated by the service manager, I will never set foot in this dealership ever again and I will certainly encourage friends and family not to as well. That one person caused you to loose a long time customer. More
by Eddy
Employees Worked With
Service manager
July 21, 2021
Looks like this service dept is really going downhill lately. Terrible communication and shoddy work. Go back to fix what had been “repaired” and get it back worse than before. So frustrating. lately. Terrible communication and shoddy work. Go back to fix what had been “repaired” and get it back worse than before. So frustrating. More
by Jeepman
Employees Worked With
Bob
