DuPage Chrysler Dodge Jeep RAM

They lie even if you have it in writing I communicated back and forth with Jr. Mercado for nearly three weeks. During this time, I told him that I understood that I was up-side-down on my c I communicated back and forth with Jr. Mercado for nearly three weeks. During this time, I told him that I understood that I was up-side-down on my current vehicle and that I was looking for a great deal if one could be made. I also told him what my pay-off was, that I was pre-approved for a loan, and that I needed to know the out-the-door price to get final approval from my credit union for a new Jeep Wrangler Unlimited. Finally, Mr. Mercado quoted me--in writing--an out-the-door price and asked for pics of my car to help the appraisal process. Based upon his number, I drove 4 hours from Indy ready to make the trade. When I arrived, however, I was told (not by Mr. Mercado because he never came out of his office to even say hello, let alone explain himself) that the out-the-door price did not include the pay-off of my car, and so, there was a significant gap from what I owed to what they were willing to pay for my car as a trade-in value even though he told me that he would give me $5k above blue book for my trade. I have traded cars in Miami, New Jersey, and Chicago. This is the only dealer in the last 20 years of buying cars that has flat-out lied to me (in writing no less) and made me travel four hours for nothing. Why would an "out-the-door price" not include a current car pay off? Why would you misunderstand this fact (even though I told you in numerous emails) and, then, ask me to email pics of my car to help the appraisal process? The reason is that they thought that I would not return the four hours to Indy without making a purchase. They were wrong; I walked and wasted a day. Be very careful with this dealer because even if they give you a price in writing, that does not mean that they will honor it. And, by the way, the "dealer discounts" advertised on their webste are not guaranteed even though I was led to believe, based upon the price quoted, that they would apply. I would never purchase a vehicle from this dealer no matter how good the alleged deal is because they epitomize the cliche of the shady car dealer. More

Excellence sales and finance service. My experience at Dupage Jeep was fantastic. I was greeted the moment I stepped out of my car by Ben who helped me find my dream vehicle - Jeep Renegad My experience at Dupage Jeep was fantastic. I was greeted the moment I stepped out of my car by Ben who helped me find my dream vehicle - Jeep Renegade. He patiently answered all of my questions, no matter how crazy they were and helped me get a great deal, then Donnie went the extra mile to get me a better finance rate and longer warranty. They made this an enjoyable experience to purchase a vehicle. More

Buying a truck at DuPage Dodge/Chrisler It was an excellent experience ,young salesman Matthew Falkiewicz was doing his best , but Jerry Skiba sales manager really worked hard to give us a It was an excellent experience ,young salesman Matthew Falkiewicz was doing his best , but Jerry Skiba sales manager really worked hard to give us a good deal ,and he succeeded we bought a truck Dodge Ram 1500, It was a pleasure to do business with them .We will highly recommend this dealership to all our friends. Thank you again Matthew and Jerry you rock!!!!!!! More

Sales Manager Calls Customer Names! I would rate a 0, if I could. My father is a first generation immigrant, without access to these forums. I could not stand to see him mistreated, so I would rate a 0, if I could. My father is a first generation immigrant, without access to these forums. I could not stand to see him mistreated, so I went on to post on these social mediums. My father purchased a brand new vehicle from DuPage Dodge approximately one month ago. From the outset, they were told that we cannot put any money down, and we were offered financing on that basis. We closed the transaction, and drove off with our vehicle. One week later, the salesman contacted us and informed us that they inadvertently put a $1,000 deposit in their paperwork, and that we will need to bring the $1,000 immediately. After a bit of a struggle, I loaned my father the money, and we paid it a few days later, on the understanding that mistakes happen, and they informed us that it was inadvertent. Fast forward one more week, we get another call from the dealership, explaining that we need to bring in another $600 because they inadvertently understated the payoff on our trade-in. Mind you, these are "professionals" who deal with these types of transactions day in and day out. Moreover, we had with us the most recent billing statement for the trade-in which explicitly stated the account balance. My father was upset because he was already $1,000 out on what was supposed to be "$0 down!," and now we had to bring in another $600. We tried to negotiate with the dealership to see if we can, at least perhaps, split the difference - considering that this was their SECOND mistake on our sale papers. The sales manager, Jerry, went as far as to insult my father both to him directly and later again to me. Moreover, when told that we were literally unable to bring the $600, they started threatening us with collections, negative information on credit report, etc. I am an understanding person, and I realize that people are prone to make mistakes. However, people have to own their mistakes. At DuPage Dodge, their number one priority is to close your deal and get you out the door. It appears that there is no review of the transaction for accuracy, no real loyalty towards the customer, and it's their way or the highway. We've purchased other cars in the past and recently, and never have I felt this abused by a dealership. My suggestion is SEEK HELP ELSEWHERE, unless, of course, you're into being called names by people you conduct business with. More

The dealership listened The salesman, Alex listened to want we wanted and was smart enough to help us get to the number we wanted. We did not waste much time as compared wit The salesman, Alex listened to want we wanted and was smart enough to help us get to the number we wanted. We did not waste much time as compared with other dealerships and we left with a brand new car. More

Mine Metta lies to you to get you through the door. Online pricing xx.. Does not listen to your need,will try to shove their wants down your throat. Bait and switch on car and prices. Scam alert. Waste Online pricing xx.. Does not listen to your need,will try to shove their wants down your throat. Bait and switch on car and prices. Scam alert. Waste of time. Don't bother emailing for prices and deals. All lies. Typical shady dealership More