DuPage Chrysler Dodge Jeep RAM

Ram 1500 Mu husband and I went to DuPage Dodge last night to look at RaM 1500's. The salesman who helped us was Norvell Ward - we couldn't have asked for a bet Mu husband and I went to DuPage Dodge last night to look at RaM 1500's. The salesman who helped us was Norvell Ward - we couldn't have asked for a better person to help us. He was knowledgeable and very helpful. Norvell came from another dealership where he worked for 18 years and he knows the vehicles so that made our "looking" at vehicles to purchasing one. Donnie in the finance department is also great to work with. He explained the paperwork and also other extended coverages we could purchase. The floor manager Tony was pleasant and he should be proud of both Norvell and Donnie for going the extra mile to assist us. More

They Lie - Terrible unexpected fees I had a terrible experience at this dealership. They promised me a price and even said they are giving a $250 discount on any car they sell if they b I had a terrible experience at this dealership. They promised me a price and even said they are giving a $250 discount on any car they sell if they bring in the ad. Well they didn't acknowledge it because they knew I just drove 2.5 hrs to see the car. They told me they could get me my asking price for my trade in but they only offered half after I actually showed up! I didn't sell them my used car. My salesperson Danny was great but the manager was pathetic..just a stereotypical greasy car salesman. I actually agreed to buy the car for asking price but then they acted like they wouldn't even honor that......I proceeded to get angry and for wasting my time so they finally agreed. I pitied my salesman Danny... When I went to purchase it, they told me I needed to buy a $400 theft insurance policy....that the dealership needed for themselves! It was absurd and I'm currently trying to get a refund. They told me my insurance policy is required by law to lower my rate...but none of them know what this is. I got hosed and I feel stupid. Their document and title transfer fees are outrageous compared to other dealerships. More

Dupage Dodge Bait an Switch I got a e-quote for a truck at Dupage bait an switch. I then confirmed the price with JR Mercado. I then went to buy that truck only to be told that i I got a e-quote for a truck at Dupage bait an switch. I then confirmed the price with JR Mercado. I then went to buy that truck only to be told that is NOT the price it's 15k more than E-quote price. Called JR who laughed and told me must have been a mistake. CLASSIC BAIT & SWITCH. IT gives Dodge a BAD reputation . More

Great day from one who hates going to dealerships Worked with Greg Harshbarger recently on the purchase of a 2016 jeep cherokee. Came home after five hours at a dealership with a brand new vehicle an Worked with Greg Harshbarger recently on the purchase of a 2016 jeep cherokee. Came home after five hours at a dealership with a brand new vehicle and outlook on working with a dealer. Greg was extremes professional, helpful and supportive. I did not once feel pressured into a purchase nor decision. Greg and the team at dupage dodge made car buying a positive experience - in all honesty - probably for the first time! I will happily return he and work with Greg on future automobile needs and have already passed his information onto colleagues looking for new vehicles. Thank you for a pleasurable car buying experience.. And for showing my 11 year old that car buying can be that way! More

Excellent service GREAT FAST EFFICIENT SERVICE!!!!! recently purchased a van to start my new family and I couldn't have asked for a better dealer to help me through it GREAT FAST EFFICIENT SERVICE!!!!! recently purchased a van to start my new family and I couldn't have asked for a better dealer to help me through it. I found them in the newspaper with a great ad, went online looked for my van went in and bam quick and painless.. my sales rep Miguel was very efficient and helpful. Made my experience enjoyable and fun. And I left a very pleased and happy customer of a NEW VAN!!!! I have and will recommend them to anyone looking for a car!!!!! Thanks again for the great service!!!!! More

"An excellent dealership with a lot to choose from." My experience at Dupage Jeep was fantastic. My family and I were greeted the moment that we stepped out of our car by Miguel. He patiently answered al My experience at Dupage Jeep was fantastic. My family and I were greeted the moment that we stepped out of our car by Miguel. He patiently answered all of our questions. This is a great dealership with a lot of different options to choose from. I found my dream vehicle for an affordable price. Unlikely any other dealership, Dupage Jeep has a bell which they have every buyer ring. This lets everyone in the room know that a vehicle has been sold. During the time that I was there, the bell must have been rung at least 7 times. I would definitely recommend this dealership to friends and family. More

They lie to get you in the dealership. I had recently started looking for Jeep Wranglers and I heard that this dealership had a very large inventory so I drove 45 minutes from my home to ge I had recently started looking for Jeep Wranglers and I heard that this dealership had a very large inventory so I drove 45 minutes from my home to get there. Long story short, the salesperson and I could not agree on a price so I left. Later that day I got emailed an advertisement for the same Jeep that I was looking to buy, at a cheap price. I called the number provided and they redirected to me a representative in this dealership. The person told me that if I went in I could get the car for the price advertised so for the second time that day, I drove to the dealership. Once I got there, I got redirected to a salesperson, and they told me that the advertisement was a mistake and they could not sell me the Jeep for the price advertised, even though I was promised over the phone that dealership could sell it to me for that price. I did not buy it and I left. Two days later, I get a call from the dealership and I spoke to a guy named Christian. He invited me back and after spending 3 minutes on hold, he said he had spoken to a manager and guaranteed that I could get the Jeep for the price I wanted. So for the third time that weekend, I drove a long way to the dealership. After I got there, they redirected me to a salesperson and once again, told me that they could not sell me the Jeep for the price that I wanted. Keep in mind that they called me and gave me a guarantee that they could. I don't have a problem with the fact that I couldn't get the car for the price I wanted, I have a problem with the fact that this dealership lied to me, and told me that they would sell me a car for a certain price but went back on their word once I went into the dealership. More

Never Again! First...let me say that this 1 star is only because of Sam, my salesman, Ursala in Service, Lori in the Cash Office and Luis, who was just a friendly First...let me say that this 1 star is only because of Sam, my salesman, Ursala in Service, Lori in the Cash Office and Luis, who was just a friendly sales guy, who made it a point to speak everytime he saw me. Now...let me get to the details! 1st...I inquired about the vehicle dozen times before I subsequently purchased it. I guess no one was serious because I never got a callback. 2nd...the guys stand outside like hawks awaiting prey, and trust me, if you're not savvy, you WILL be their prey! One salesman saw me parking, waited by my car & proceeded to follow me around the whole lot. I had to tell him to stop following me! His response was that his mgr would be mad, my response was..."tell your manager I'm going to be mad if you continue to follow me like a toddlers first steps!" So I finally come in for a test drive. Don't expect the kind of hospitality you might be accustomed to at other fine dealerships. They can care less about offering you a bottle of water or cup of coffee...this is NOT Dupage Diner! From then on, I went into negotiation-mode via text, phone calls & emails. Remember, you get no REAL attention, unless they feel you're ready to be reeled in. I had great financing already & they ran my credit (w/o my knowledge or permission) thru every bank in town, trying to get a lower rate! THE ONLY THING THAT GOT LOWER WAS MY CREDIT SCORE!!! I held them to the negotiated price for the car, the trade-in offer & the repairs request...a 2nd set of keys & a reconditioning/detail of my vehicle. I swear, you would have thought I asked for everyone's 1st born!!! Thank God for the texts I was able to show, to prove their acceptance of my offer. By this point, I started to believe what I heard about this dealership... The finance mgr was not the nicest...especially when I didn't accept the gap insurance & extended warranty. She really got her panties in a bunch when we had to go back & forth with my deal! I guess she figured...I'm going to get something out of this woman...so she hit me w/the $200 "required" VinEtch. And a lie about it providing an insurance discount, per my insurance company. Getting to the finishing point, because I can go on & on about the epitome of a sheisty dealership... My car was supposed to be detailed, I couldn't tell if someone even spit on it! Bird dropping on my windshield, evidence of a spill in my backseat, paint markings on my glass & lights (scratches on my windows from them using a razor to get it off!), previous wax remains, a NEW DENT on my bumper, and they took off my temp tag & didn't return it...unfortunately, I only noticed after constantly being stopped by police & receiving a ticket! The Service Dept is the worst! Not the most friendly or attentive bunch of folk...I stood like a statue, waiting to be noticed each time I visited. In conclusion, although this dealership sells a ton of cars, I can't imagine the buyer experience? Wait...no need to imagine, read the reviews! As for me, a person who trades a car in every 2 years & has purchased approximately 10 vehicles...I WILL NOT give this dealership one cent of my hard earned money again! As a matter of fact...I want a refund for my detail and this "so called, required $200 fee for VinEtch" wouldn't this already be included in the price of the vehicle??? Ugh...the lies!!! More

A Fantastic Experience We were trading our 2007 Chevy Cobalt in and wanted to find out more about the new Jeep Renegade. Via the internet sales we spoke to Bryan and he an We were trading our 2007 Chevy Cobalt in and wanted to find out more about the new Jeep Renegade. Via the internet sales we spoke to Bryan and he answered all of our questions promptly. When we arrived to test drive the Renegade we met Zach and he took great care of us while we had many questions. Test drive was very nice and the great part of it was that there was no haggling while we test drove the vehicle, which was nice since we could just sit back and enjoy the ride and feel of the Renegade. We appreciated that. When it came to negotiating a good price on the trade in and the Renegade, it was no messing around, Dupage Jeep is prepared to be honest and upfront on the prices and I found it very easy to navigate through the process with Zach. I feel this is the most stressful time while buying a car and thanks to Dupage Jeep we were very satisfied with the process. Once we got into the finance department, it literally took 15 minutes to sign everything and we were out the door. If you get an opportunity to purchase a Jeep from Dupage Jeep, don't forget to ring their bell. Every time they close a deal they have the customer ring a bell and all the employees in the dealership clap and cheer. Pretty awesome! The bell must of wrong atleast 10 times while we were there. Thanks Dupage Jeep and Zach for making this a great experience. We are going to recommend our friends visit you soon, they are looking for a Jeep Wrangler Unlimited. Cheers! More